Training Coordinayor, Training Assistant, Administrative Assistant
Resume:
JANINE S. SMART
***********@***.***
SUMMARY
Training Coordinator with ability to produce accurate timely reports with stringent
deadlines. Diplomatic and tactful with professionals at all levels. Accustomed to
h andl ing sensitive, confidential records. Easily transcends cultural differences.
Experience in supporting training in it iatives in government and private agencies.
Collaboration & Communication Excellent team-building
expertise and supervisory skills
Superior Customer Service
P ROFESSIONAL E XPER IENCE
Graduate School USA, Dallas Office July 1995 to May
2013
(Formally known as Graduate School, USDA)
Program Specialist/Coordinator M arch 2003 – May
2013
Served as an administrative liaison with government organizations and private contractors
and managed the administration of t raining programs from i ts initiation to its final
delivery and closeout to ensure high customer satisfaction. Activities include marketing,
registration, participant/student coordination, faculty and subject matter expert (SME)
contracts, classroom logistics, learning management system updating and t racking, and
feedback evaluation.
Smart, Janine - Resume 1
• Provide exceptional service to customers, coordinate conference calls when needed,
constructively resolve customer complaints or issues.
• Optimize the assignment and use of faculty, and actively recruit and groom new
i nstructors. Routinely review instructor performance via observation and
evaluation.
• Attain approved budget goals for revenue and costs.
• Issue accurate and t imely price quotes for contract sales, and personally visited top
clients. Support the efforts of business development and the proposal offices.
• Build and maintain collaborative relationships with peers, colleagues, and leaders
t hroughout the organization to fur ther the goals of the School.
• Research, and negotiate with vendors and agencies in obtaining discounts, and in
building public relations.
• Ar range classroom assignment for optimum use of buildings and equipment;
managed logistics for non-local programs/classes, i.e., acquired meeting space, hotel
accommodations, and AV equipment in outlying cities
• Responsible for coordination of seminars including management of seminar
development, developing marketing strategy, speaker coordination, negotiating
conference space and excursions, and provided on-site customer service to faculty
and students.
• Enter and maintain data in the Learning Management System (LMS). (Saba,
C rystal Reports based systems.)
• Track revenue and accounts receivable/payable expenses with JD Edwards AS/400
general ledger accounting system.
• Evaluate course feedback, analyze student demographics, and aggravate and
monitor the assessment results.
• Reconcile purchase orders utilizing an internal Cit r ix software system.
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• Maintain and reconcile office petty cash funds and created a reconciliation sheet by
creating simple macros. Distributed costs to appropriate budget codes.
U.S. Office of Personnel Management, Dallas, TX 5/1997 –
P resent
(This is an intermittent position for nationwide Voting Rights programs)
Federal Observer Supervisor
• Overall supervisor of a Voting Rights exercise at a specific site designated by
t he U.S. Department of Justice in accordance with the Voting Rights act of
1965, as amended. Serves as liaison between OPM observers, leadership
s taff, and DOJ attorneys.
• Schedule briefings and t raining sessions of all observers. Conduct the session,
assigning portion to leadership staff which covers on overview of operations
and Voting Rights logistics, observer duties and responsibilities, and the
observer report format.
• Gather information about election activities from observer teams and co-
captains throughout the Election Day, providing information to DOJ attorney
and Voting Rights Coordinator.
• Protect the health and welfare of observers.
• Set up debriefing and schedule of observer teams and ensures that the
debriefing process f lows smoothly.
• Maintain the confidential nature of data collected for report.
• Release observers and leadership staff, certify all regular and overtime hours
worked during the coverage.
• Evaluate observers and leadership staff during the coverage and takes
p rompt corrective action when appropriate.
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• Recommend observers for future roles as team leaders and or leadership
positions.
• Close out exercise with overall wri t ten summary report of activities covering
t he entirety of the operation.
Graduate School, USDA, Dallas Office
(Currently known as Graduate School USA)
Program Assistant July 1995 – March 2003
• Provided logistical, financial, and administrative support to Program Managers for
assigned cur riculums.
• Processed and t racked class/program and student records. Received and processed
p rogram/course feedback.
• Provided customer service to a wide variety of clients regarding the Graduate School
p rograms and courses.
• Maintained appointments, schedules, and it ineraries for Program Managers.
• Coordinated and made t ravel arrangements for instructors and Program Mangers.
• Prepare invoices, reports, memos, letters, financial statements, purchase
orders and other documents for the department, using word processing,
spreadsheet, database, or presentation software.
• Read and analyzed incoming memos, submissions, and reports to determine
t heir significance and plan their distribution. Track action i tems and
manage workflow; ensure operations staff follows up on assigned action
i tems.
• Maintained personnel and confidential files for Institute Director and replenished
course inventories and office supplies
• Assured availability and readiness of course materials for classes which included
ordering, duplicating, assembling, and arranging materials for delivery to the
t raining site.
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• Collected attendance reports, sign-in sheets, post course evaluations, and prepared
and issued certificates of completion.
• Responded to telephone inquir ies from students and instructors concerning course
offerings and class logistics.
Education
North Lake Community College, I rving, TX – Degree: Associate of Ar ts and Science
Smart, Janine - Resume 5
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