Sales Customer Service
Resume:
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MARK ANTHONY F. MARTINEZ
KM.*.* Matina Pangi Davao City
**********************@*****.***
OBJECTIVE:
To obtain a challenging position appropriate to my field of interest in an
environment suited for my qualifications so that I can fully utilize my
capabilities as well as my knowledge and expertise.
QUALIFICATION:
. Self - directed.
. Open - Minded.
. Humorous person.
. Flexible in job duties.
. Energy and patience.
. Accountable or Responsible.
. Track record of customer care relations.
. Have excellent data entry ability and skills.
. Ability to think clearly and make quick decisions.
. Good communication and listening skills in English.
. Have a good understanding of customer service related jobs.
. A friendly personality and genuine desire to help and please others.
. Operates well under pressure, or in a rapidly changing environment.
. A professional manner and calm, rational approach in hectic
situations;
. Must be computer literate particularly in Word processing, Microsoft
Excel, Microsoft PowerPoint and use of internet applications.
EDUCATION:
University of Mindanao
Bachelor of Science in Hotel and Restaurant Management
2006 - 2009
WORK EXPERIENCED:
The Bridging Edge Private Limited ( Singapore Base Company)
Consuelo building 2nd floor KM 6 JP Laurel Ave. Davao City, Philippines
March 2014 - June 2014
Telemarketer
. Cold-calling, telemarketing, and sales skills.
. Adjust sales scripts to better target the needs and interests of
specific individuals.
. Convincing others to buy merchandise/goods or to otherwise change
their minds or actions.
. Schedule appointments for sales representatives to meet with
prospective customers or for customers to attend sales presentations.
Office Goblns, Inc. is a division of Virtual Solution Outsourcing Ventures
N Torres corner Lacson St. Brgy. Obrero Davao City, Philippines
October 2011 - March 2014
Telemarketer / Virtual Assistant
. Data Mining
. Proofreading
. Data Encoding
. Data Validation
. Promote products.
. Ask survey questions.
. Completing paperwork.
. Helping with promotional events
. Reporting to senior level management.
. Helping with training and development.
. Collect, Verify, and Proofread data entries.
. Cold-calling, telemarketing, and sales skills.
. Handling complaints (from both staff and customers)
. Record names, addresses, purchases, and reactions of prospects
contacted.
. Adjust sales scripts to better target the needs and interests of
specific individuals.
. Convincing others to buy merchandise/goods or to otherwise change
their minds or actions.
. Schedule appointments for sales representatives to meet with
prospective customers or for customers to attend sales presentations.
Goldilocks Inc.
Center Point Plaza Matina Pangi, Davao City, Philippines
March 2010 - Sept. 2010
Store Attendant
. Entertained walk-in customers.
. Guided customers through their purchasing decisions.
. Trusted to handle cash money.
. Took accurate inventory.
. Up sold products so that they could try out new products.
Jollibee Inc.
SM Mall Ecoland, Davao City, Philippines
Sept. 2006 - Dec. 2006
Server
. Present menus to guest and answer question about menu items, making
recommendations upon request.
. Ensure that customers are enjoying their meals and take full
responsibility to correct any customer complaints or problems.
SKILLS:
. Computer Literate
. Oral/Verbal and skills (Skills)
. Leading, mentoring and teaching skills, as well as the ability to
learn each job
. Organizational skills emphasis on planning and prioritizing
. Disciplined and hardworking
. Can get along well with people
TRAININGS:
On the job training - Food and Beverage Department
Ombu Chicken House
Gempesaw Street, Uyangguren, Davao City, Philippines
November 2008 - December 2008
On the job training - Housekeeping Department
Sequoia Inn
Gempesaw Street, Uyangguren, Davao City, Philippines
January 2009 - March 2009
Classic Savory Restaurant
SM Mall of Asia Pasay City, Manila, Philippines
October 2009.
AFFILIATION:
Organizer and Director -
"JAM MUSICAL VARIETY SHOW"
KM. 7.5, Matina Pangi basketball court
January 2005, 2006, 2008, and 2010
External President - Year 2010
Sr. Sto Ni o Youth Organization
Organizer
HRM Industry forum "Philippine Tourism and Hospitality industry"
University of Mindanao Campus
March 2009
Organizer and Performer
"RHAPSODY" Musical Variety Show
Holy Cross of Davao College Gymnasium
October 2004
SEMINAR ATTENDED:
Leadership Training conducted by the National Service Training Program
(NSTP)
Civic Welfare Training Service (CWTS)
February 12, 13,19,20,27 and March 6, 2005
REFERENCES:
Marie Salamat
Supervisor
Office Goblins, Inc.
Grace Casa a
Call Center Agent
Cebu Pacific Inc.
Imee Fernadez
HR Manager
Office Goblins, Inc.
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