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MARK ANTHONY F. MARTINEZ

KM.*.* Matina Pangi Davao City

ace6y5@r.postjobfree.com

092********

OBJECTIVE:

To obtain a challenging position appropriate to my field of interest in an

environment suited for my qualifications so that I can fully utilize my

capabilities as well as my knowledge and expertise.

QUALIFICATION:

. Self - directed.

. Open - Minded.

. Humorous person.

. Flexible in job duties.

. Energy and patience.

. Accountable or Responsible.

. Track record of customer care relations.

. Have excellent data entry ability and skills.

. Ability to think clearly and make quick decisions.

. Good communication and listening skills in English.

. Have a good understanding of customer service related jobs.

. A friendly personality and genuine desire to help and please others.

. Operates well under pressure, or in a rapidly changing environment.

. A professional manner and calm, rational approach in hectic

situations;

. Must be computer literate particularly in Word processing, Microsoft

Excel, Microsoft PowerPoint and use of internet applications.

EDUCATION:

University of Mindanao

Bachelor of Science in Hotel and Restaurant Management

2006 - 2009

WORK EXPERIENCED:

The Bridging Edge Private Limited ( Singapore Base Company)

Consuelo building 2nd floor KM 6 JP Laurel Ave. Davao City, Philippines

March 2014 - June 2014

Telemarketer

. Cold-calling, telemarketing, and sales skills.

. Adjust sales scripts to better target the needs and interests of

specific individuals.

. Convincing others to buy merchandise/goods or to otherwise change

their minds or actions.

. Schedule appointments for sales representatives to meet with

prospective customers or for customers to attend sales presentations.

Office Goblns, Inc. is a division of Virtual Solution Outsourcing Ventures

N Torres corner Lacson St. Brgy. Obrero Davao City, Philippines

October 2011 - March 2014

Telemarketer / Virtual Assistant

. Data Mining

. Proofreading

. Data Encoding

. Data Validation

. Promote products.

. Ask survey questions.

. Completing paperwork.

. Helping with promotional events

. Reporting to senior level management.

. Helping with training and development.

. Collect, Verify, and Proofread data entries.

. Cold-calling, telemarketing, and sales skills.

. Handling complaints (from both staff and customers)

. Record names, addresses, purchases, and reactions of prospects

contacted.

. Adjust sales scripts to better target the needs and interests of

specific individuals.

. Convincing others to buy merchandise/goods or to otherwise change

their minds or actions.

. Schedule appointments for sales representatives to meet with

prospective customers or for customers to attend sales presentations.

Goldilocks Inc.

Center Point Plaza Matina Pangi, Davao City, Philippines

March 2010 - Sept. 2010

Store Attendant

. Entertained walk-in customers.

. Guided customers through their purchasing decisions.

. Trusted to handle cash money.

. Took accurate inventory.

. Up sold products so that they could try out new products.

Jollibee Inc.

SM Mall Ecoland, Davao City, Philippines

Sept. 2006 - Dec. 2006

Server

. Present menus to guest and answer question about menu items, making

recommendations upon request.

. Ensure that customers are enjoying their meals and take full

responsibility to correct any customer complaints or problems.

SKILLS:

. Computer Literate

. Oral/Verbal and skills (Skills)

. Leading, mentoring and teaching skills, as well as the ability to

learn each job

. Organizational skills emphasis on planning and prioritizing

. Disciplined and hardworking

. Can get along well with people

TRAININGS:

On the job training - Food and Beverage Department

Ombu Chicken House

Gempesaw Street, Uyangguren, Davao City, Philippines

November 2008 - December 2008

On the job training - Housekeeping Department

Sequoia Inn

Gempesaw Street, Uyangguren, Davao City, Philippines

January 2009 - March 2009

Classic Savory Restaurant

SM Mall of Asia Pasay City, Manila, Philippines

October 2009.

AFFILIATION:

Organizer and Director -

"JAM MUSICAL VARIETY SHOW"

KM. 7.5, Matina Pangi basketball court

January 2005, 2006, 2008, and 2010

External President - Year 2010

Sr. Sto Ni o Youth Organization

Organizer

HRM Industry forum "Philippine Tourism and Hospitality industry"

University of Mindanao Campus

March 2009

Organizer and Performer

"RHAPSODY" Musical Variety Show

Holy Cross of Davao College Gymnasium

October 2004

SEMINAR ATTENDED:

Leadership Training conducted by the National Service Training Program

(NSTP)

Civic Welfare Training Service (CWTS)

February 12, 13,19,20,27 and March 6, 2005

REFERENCES:

Marie Salamat

Supervisor

Office Goblins, Inc.

Grace Casa a

Call Center Agent

Cebu Pacific Inc.

Imee Fernadez

HR Manager

Office Goblins, Inc.

Contact this candidate