IT technician, Help Desk, Computer Repair

Shaun P. Rossman

*** ********* ** *-*

Carrollton, GA. 30117

Cell 770-***-****

*****.*.*******@*****.***

Linked-In Profile:www.linkedin.com/pub/shaun-rossman/22/967/260/

Education:

West Georgia Technical Carrollton, Ga.

• Helpdesk Specialist: Certificate July 2013

• Associates Degree: Computer Support(Repair/Networking/Web Design & CSS/JAVA)December 2011

• Technical Diploma: Computer Support December 2010

• Certification Prep Classes: A+ and Net+ September 2009

Experience:

January 2014- Present

Program Assistant (Dean of Trade & Tech) / Program Specialist (Academic Affairs)

West Georgia Technical College Carrollton, Ga.

• Currently working as Program Assistant for Dean in creating notebooks for Welding department to become nationally certified with NCCER: Meet with department heads for welding on each campus; Collect and organize required documentation; Create memos to assist department heads with gathering information needed; Assist with meetings for other

departments under Trade & Tech.

• Program Specialist: assist Director of Instruction & Instructional Coordinator with: class scheduling; room scheduling, events & meetings; PARs (Personnel Action Request); FQR (Faculty Qualifications Review); Assist students that were dropped or purged to be reinstated into classes; Helped students with issues they may have with classes, registration or instructors; Monitor classrooms for instructors; Maintain vehicle logs and reservations for campus motor-pool; Supervise, train and assist work studies covering Receptionist position; Schedule meetings for DI with campus departments for budget

reviews; Maintain message boards on campus; Entered classes into BANNER for Summer & Fall Semester

August 2010- December 2013

Receptionist/ Work Study: Student Affairs

West Georgia Technical College Carrollton, Ga.

• Receptionist: Answer incoming calls on multi-line system and forward to appropriate location; Provide assistance to students by answering questions about Student Affairs or Financial Aid; Assist visitors and students find locations on campus; Provide positive first impression in Lobby area.

• Provide assistance to Student Affairs with incoming students, welcome packets and enrollment; Scan and enter paperwork for SA and FA into BANNER and NOLIJ; Check and verify information in NOLIJ; Cover Student Affairs desk on Fridays (receiving paperwork, verifying paperwork filled out correctly, direct students to appropriate paperwork).

• Created and maintained call list for Carroll Campus and distributed call list for other campuses’ Student Affairs; Create training guide for receptionist position & a FAQ for students to know which departments to go to for questions .

Additional Experience:

• Account Manager/ Manager Easy Rental 2007-2009

• Relief Manager/ Assistant Manager Pool Genie Summer 2007

• Relief Mgr./Assistant Mgr. And Manager Clearinghouse Furniture 2004-2007

• Assistant Manager/Manager Leslie's Pools 2001-2004

• Site Supervisor/ Armed Officer Wackenhut Corporation 1992-2001

• Specialist/ Team Leader US Army/ Georgia National Guard 1987-1995

Accomplishments:

• Member of National Technical Honor Society (maintain 3.5 or higher GPA)

• Proficient in multi-tasking (phone calls and in person questions).

• Self-taught HTML (recently updated knowledge with Web Design/CSS class).

• Progressive growth & responsibilities with each company.

• Helped designed cost effective inventory control & procedure program.

• Established computerized report for 2 sites & trained personnel on use.

Qualifications:

• 10+ years’ experience building/ repairing computers

• Proficient with Microsoft Office

• Numerous Supervisor positions Employee Trainer

• Excellent Customer Service

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