Shaun P. Rossman
Carrollton, GA. 30117
Cell 770-***-****
*****.*.*******@*****.***
Linked-In Profile:www.linkedin.com/pub/shaun-rossman/22/967/260/
Education:
West Georgia Technical Carrollton, Ga.
• Helpdesk Specialist: Certificate July 2013
• Associates Degree: Computer Support(Repair/Networking/Web Design & CSS/JAVA)December 2011
• Technical Diploma: Computer Support December 2010
• Certification Prep Classes: A+ and Net+ September 2009
Experience:
January 2014- Present
Program Assistant (Dean of Trade & Tech) / Program Specialist (Academic Affairs)
West Georgia Technical College Carrollton, Ga.
• Currently working as Program Assistant for Dean in creating notebooks for Welding department to become nationally certified with NCCER: Meet with department heads for welding on each campus; Collect and organize required documentation; Create memos to assist department heads with gathering information needed; Assist with meetings for other
departments under Trade & Tech.
• Program Specialist: assist Director of Instruction & Instructional Coordinator with: class scheduling; room scheduling, events & meetings; PARs (Personnel Action Request); FQR (Faculty Qualifications Review); Assist students that were dropped or purged to be reinstated into classes; Helped students with issues they may have with classes, registration or instructors; Monitor classrooms for instructors; Maintain vehicle logs and reservations for campus motor-pool; Supervise, train and assist work studies covering Receptionist position; Schedule meetings for DI with campus departments for budget
reviews; Maintain message boards on campus; Entered classes into BANNER for Summer & Fall Semester
August 2010- December 2013
Receptionist/ Work Study: Student Affairs
West Georgia Technical College Carrollton, Ga.
• Receptionist: Answer incoming calls on multi-line system and forward to appropriate location; Provide assistance to students by answering questions about Student Affairs or Financial Aid; Assist visitors and students find locations on campus; Provide positive first impression in Lobby area.
• Provide assistance to Student Affairs with incoming students, welcome packets and enrollment; Scan and enter paperwork for SA and FA into BANNER and NOLIJ; Check and verify information in NOLIJ; Cover Student Affairs desk on Fridays (receiving paperwork, verifying paperwork filled out correctly, direct students to appropriate paperwork).
• Created and maintained call list for Carroll Campus and distributed call list for other campuses’ Student Affairs; Create training guide for receptionist position & a FAQ for students to know which departments to go to for questions .
Additional Experience:
• Account Manager/ Manager Easy Rental 2007-2009
• Relief Manager/ Assistant Manager Pool Genie Summer 2007
• Relief Mgr./Assistant Mgr. And Manager Clearinghouse Furniture 2004-2007
• Assistant Manager/Manager Leslie's Pools 2001-2004
• Site Supervisor/ Armed Officer Wackenhut Corporation 1992-2001
• Specialist/ Team Leader US Army/ Georgia National Guard 1987-1995
Accomplishments:
• Member of National Technical Honor Society (maintain 3.5 or higher GPA)
• Proficient in multi-tasking (phone calls and in person questions).
• Self-taught HTML (recently updated knowledge with Web Design/CSS class).
• Progressive growth & responsibilities with each company.
• Helped designed cost effective inventory control & procedure program.
• Established computerized report for 2 sites & trained personnel on use.
Qualifications:
• 10+ years’ experience building/ repairing computers
• Proficient with Microsoft Office
• Numerous Supervisor positions Employee Trainer
• Excellent Customer Service