Customer Service Sales

*** ******** ****. . *******, ** *****

Phone 860-***-**** . E-mail ***********@*******.***

Noreen J. Edgar

Objective

I possess excellent MS Office skills and the

demonstrated ability to learn new applications,

familiarity with internet resources, attention to

detail and accuracy, ability to meet deadlines, to work

efficiently under pressure and with interruptions,

strong customer service, ability to work well alone and

as part of a team, good interpersonal and writing

skills.

I look forward to hearing from you to discuss in more

detail how my background and qualifications can work

for you. I appreciate your consideration, thank you.

Employment

20012-2014 Ricoh-USA Managed Solutions

Hartford, CT

Assistant Manager (2012-2014, laid off 2/28/2014)

Managed records, mail and copy center for the client

Performed conflict checks

Processed jet forms

Updated Elite database

Monthly reporting

Administrative duties

3/2012-11/2012 Kmart

Vernon, CT

Cashier

Jewelry

Lay-a-way

2006-2011 United Healthcare Hartford, CT

Content Administrator (2007-2011, laid off 12/30/2011)

Update and maintain content on portals, create new

content

Assist analysts to correct content

Analyze information and implement major changes in

content additions

Research and investigate problems, to correct errors

and find solutions to ensure content appears correctly

on portals

1995-2006 United Healthcare Hartford, CT

Business Development Analysis (2003-2006, laid off)

Update and maintain databases

Converted Documents and input information into Word and

Excel

Analyzed information for successful proposals

Used creativity to dig, research and investigate

problems, to correct errors and find solutions

Assisted in creating PowerPoint presentations for

training purposes

Proposal Coordinator (2002-2003)

Heavy word processing using Excel and Word, formatting

of documents, also proof read for accuracy of dates and

rates

Extracted financials, network analyses and geo access

information from databases

Prepared binders for presentations

Sent presentation to Account Executives via UPS, Fedex,

DHL, and couriers

Proposal Coordinator (2000-2002)

Final formatted of sales collateral, assembled binders

Obtained final approval of binders for New Business

Consultants

Completed shipping labels on line, track shipment if

necessary

Maintained sales collateral with most recent revisions

Assisted New Business Development Director and New

Business Consultants

Copy Center Processor (1998-2000)

Maintained service reports in Excel

Copied and scanned documents

Assembled binders for all departments

Provided customer service, recommended effective

measures, prioritized work

Ordered and maintained supplies and liaison with

outside vendors

Mail Processor (1995-1998)

Sorted incoming mail, meter outgoing mail, researched

misdirected mal

Monthly volume reports, updated field office addresses

and equipment list.

Special projects relating to mail operations

1981-1995 Travelers Hartford, CT

Senior Specialist (1983-1995)

Assisted supervisor with daily operations of mail and

supply department

Completed budget and billing reports

Monitored work flow, trained new staff, assisted with

set-up and implementation of direct delivery system for

UPS and Federal Express

Trained employees on computerized supply requisition

systems

File Clerk (1981-1995)

Maintained files for underwriting staff

Typed memos

Directed insurance agents calls to appropriate

underwriter

Education

1970 - 1974 Classical High School Springfield, MA

Graduated

1978 - 1978 Springfield Technical Community College

Springfield, MA

Semesters in accounting and psychology

Contact this candidate