Manager Customer Service
Resume:
KARLA ANDERSON
WARRENTON, VIRGINIA
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MOTIVATED INDIVIDUAL WITH A BACHELOR’S DEGREE SEEKING BUSINESS OPERATIONS/ADMINISTRATION POSITION.
DETAIL-ORIENTED MULTI-TASKER, ABLE TO BALANCE PRIORITIES AND MEET DEADLINES. ENTHUSIASTIC, WITH A DESIRE
TO LEARN. ENJOYS CONTRIBUTING TO THE TEAM. PREVIOUS TS/SCI FULL SCOPE POLYGRAPH CLEARANCE.
EDUCATION
BS, BUSINESS ADMINISTRATION, ROLLINS COLLEGE, WINTER PARK, FLORIDA
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AS, SECRETARIAL (OFFICE TECHNOLOGY), BREVARD COMMUNITY COLLEGE, MELBOURNE, FLORIDA
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WORK EXPERIENCE
ACTING NIGHT MANAGER/SENIOR TEAM LEADER, CHICK-FIL-A BRISTOW, VA (SEP 2013 - PRESENT)
● SUPERVISED UP TO 10 TEAM MEMBERS (STUDENTS) ON EVENING SHIFT
● SUPERVISED PERSONALIZED CUSTOMER SERVICE
● SUPERVISED STOCKING OF FRONT AND BACK
● ASSIGNED STAFF FOR EVENING DUTIES
● PREPARED STORE FOR EVENING CLOSING
● BALANCED CASH DRAWERS & MONITORED DEPOSITS TO STORE SAFE
● CLOSED, LOCKED, AND ALARMED STORE
VOLUNTEER ADMINISTRATIVE ASSOCIATE, FAUQUIER HOUSING CORPORATION, WARRENTON, VA (OCT 2011 – APRIL
2012)
● REVIEWED, ANALYZED, IDENTIFIED SHORTFALLS & UPDATED MULTI-YEAR, MULTI-COUNTY FILING SYSTEM INTO
“STATE AUDIT-READY” QUALITY CONDITION. UPDATED FILING SYSTEM OF PAST/CURRENT/POTENTIAL
CONTRACTORS
ASSISTED PRESIDENT WITH CONFIDENTIAL CLIENT INFORMATION IN DETAILED EXCEL SPREADSHEETS,
● BRINGING
DETAILED CLIENT FILES UP-TO-DATE
INTERFACED DAILY WITH EXECUTIVE BOARD MEMBERS, ATTENDED TEAM MEETINGS, BRAIN-STORMED IDEAS,
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CREATED AND UPDATED EXCEL SPREADSHEETS, PROVIDED CLIENT SERVICE
FILING SPECIALIST, MOORE COUNTY AIRPORT AUTHORITY, CARTHAGE, NORTH CAROLINA (FEB 2002 – MAY 2002)
● IMPLEMENTED AN ORGANIZED FILE STRUCTURE TO ESTABLISH ORDER IN A FORMERLY CHAOTIC FILE ROOM
● IDENTIFIED ITEMS REQUIRING ADDITIONAL PROCESSING (E.G., UNPAID INVOICES)
SR. ADMINISTRATIVE ASSISTANT, HARRIS CORPORATION, PALM BAY, FLORIDA (AUG 1981 – JAN 1986)
● HANDLED ROUTINE AND SPECIAL ADMINISTRATIVE DUTIES FOR ENGINEERING MANAGERS AND BUSINESS
DEVELOPMENT/MARKETING EXECUTIVES
● MAINTAINED DOCUMENT FILES, INCLUDING CLASSIFIED DOCUMENTS
● CREATED PRESENTATION PACKAGES
● CREATED TECHNICAL REPORTS FROM EXECUTIVE NOTES
● COORDINATED BUSINESS TRAVEL
● GENERATED EXECUTIVE EXPENSE REPORTS
● HANDLED RECEPTIONIST DUTIES
● MAINTAINED OFFICE EQUIPMENT AND SUPPLY INVENTORIES
COMPUTER SKILLS
USE WINDOWS AND MS OFFICE APPLICATIONS DAILY TO MANAGE EMAIL, HANDLE HOUSEHOLD BUSINESS, AND
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COORDINATE VOLUNTEER ACTIVITIES.
COMMUNITY SERVICE WORK (AUG 2004 - PRESENT)
AFTER PROM EVENT COMMITTEE
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AFTER PROM CONCESSION FUNDRAISER MANAGER
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AFTER PROM EVENT FOOD COMMITTEE EXECUTIVE
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BASEBALL TEAM FOOD MANAGER
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CONCESSIONS MANAGER
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DATABASE CLERK
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EXECUTIVE BOARD MEMBER, MOUNTAIN VISTA GOVERNOR’S SCHOOL
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PARENT TEACHER ORGANIZATION (3 YEARS AS TREASURER, 5 YEARS AS MEMBER
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PTO FUNDRAISING MANAGER
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PTO SPAGHETTI DINNER MANAGER
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HIGH SCHOOL BAND BOOSTER CLUB ASSOCIATE
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CHURCH PROPERTY COMMITTEE MEMBER (3 YEARS)
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BI-ANNUAL CLEANUP DAY PROJECT MANAGER
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CHURCH PAINTING CHAIRMAN
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CARPET SELECTION COMMITTEE (CO-CHAIRMAN)
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FUNERAL RECEPTION MANAGER
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SUBSTITUTE PIANIST
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