Sales Customer Service

Mirella Nicita

Tel : 514-***-****

*******@*******.***

Professional Experience

BMO Nesbitt Burns (Montreal) November 2006

- present Sales Assistant

. Provide direct sales and administrative support to the VP/Senior

Investment Advisor and Associate Investment Advisor

. Assist with the management of (approximately) 800 clients throughout

the Quebec region, through direct interaction (in-person and over the

phone) regarding a wide range of client requests, problem resolution

needs and/or product inquiries; provide timely and efficient

assistance and ensure the VP is updated regularly

. Responsible for a full range of sales related administrative duties

including the creation and management of portfolios, acting as the

main point of contact regarding client needs, client and internal

presentation management, etc.

. Provide complete administration of client accounts including answering

general inquiries, updating on account statuses, cheque requests,

margin/cash calls, registrations/dividend claims, etc.

. Establish, direct and implement the contact database system to reflect

the needs of the firm; train fellow colleagues on how to use it to its

fullest abilities

. Manage the preparation and maintenance of all client documentation

. Conduct thorough analysis and research to identify potential clients

and prospects; conduct research into 3rd party sub-advisors and help

them to meet Investor needs

. Create and manage various client and sales presentations through the

internal system (Naviplan); ensure all material is specific to the

client's needs

. Assist the VP to drive revenue growth and exceed sales goals by

providing customized capital management products/services to priority

and potential clients; provide exceptional client service to manage

and foster positive client relationships

. Consistently maintain compliance standards regarding all client

dealings, corporate/client documentation, etc.

. Work closely with and foster positive relationships with other

departments to ensure clients are properly taken care of and that all

project work is accurately managed

. Maintain a strict follow up process to ensure the highest level of

customer service to clients and to ensure compliance standards are

consistently met

CFG Heward (Montreal) [1][i]April 2004 -

August 2006

Trading Assistant & Client Relationship Supervisor

. Provided superb client services for a portfolio of high net worth

clients

. Provided all trading allocation for 6 Portfolio Managers for

approximately 600 client families (RAP transactions)

. Managed all client files (both electronically and manual) and ensured

they were compliant with all set regulations

. Maintained professional relationships with agents and network contacts

. Managed the 'N-Dex' Trading System: a system that allows for

trading/preparing quarterly reports and a support systems to

administration

. Client Services/PM Services: analyzed the portfolio, DSC charges, sale

of non-portfolio assets, etc.

. Ensured the trading allocation for a single security was done in a

timely manner throughout the entire database of clients and their

investment objectives

. Prepared the contribution/withdrawal analysis for the week to ensure

that the PM was aware of what was entered into the system, what was

settled and what was clear to invest

. Managed the cash balance over drafts for RT and TD clients and for

covering those assets

. Worked 80% on a contact management system (maximizer and set it up for

the office running and portfolio managers)

GBC Asset Management (Montreal) September

2001 - February 2004 Client Service Associate

. Provided direct assistant to the Senior Managing Partner

. Provided full client services for a portfolio of high net worth

clients

. Handled all administration related to order processing

. Organize and executed special projects on various business strategies

. Organized client events

. Creating and assisting in multiple PowerPoint presentations, both for

large client meetings (300 clients attending) and individual sales

based client presentations

. Analyzed client investment portfolios and made recommendations

. Prepared all client statements

. Ensured that client files were compliant with all set regulations and

standards

. Developed simple financial plans for high net worth clients upon

request

Kerr Financial Corporation (Montreal) October

1997 - September 2001 Financial Planner

. Provided sound financial planning for high net worth clients and

corporate executives

. Analyzed client investment portfolios and developed financial plans in

conjunction with Senior Financial Consultants

. Created cost-based analysis for clients

. Prepare personal tax returns

. Formulated statistics and reports for all clients

. Coordinated all marketing activities for seminars to promote company

services to potential clients

. Produced investment portfolio reports and statements

. Managed all administrative aspects of client's estates, trusts,

financial planning, investments, etc.

Education

2002 Financial Planner Diploma (Pl.Fin)

Institut Qu b cois de Planification Financi re

Universit Laval (Laval, Quebec)

2001 Certified Financial Planner Program (CFP)

Canadian Institute of Financial Planners

CIFP (Toronto)

1998 Canadian Securities Course

Canadian Securities Institute (Montreal, Quebec)

1994 - 1997 Bachelor of Commerce

Major in Finance, Minor in Economics

Concordia University (Montreal, Quebec)

1994 D.E.C. - Commerce

Vanier College (St. Laurent, Quebec)

Skills Access, Excel, PowerPoint, Word, Internet, Maximizer, N-dex,

PRS, Docunet, Client Link, Thompson One, Berton, BTS,

Naviplan (Financial planning software), Tax Prep, Teacher

Assistant Finance Professor A. Ahmad (Concordia University)

Languages English, French, Italian

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