Customer Service Representative
Resume:
Ranada B. Collins
*** ********** *****• Cincinnati, OH 45240 • 513-***-**** • **********@*****.***
Overview of Qualifications
Self motivated individual with excellent leadership and communication skills.
Expert at completing all required documentation in a timely manner.
Proactive problem solver with resolving challenges in a timely manner.
3 years of administrative and customer service experience.
Highly adaptable to changing circumstances within a fast paced environment.
PROFESSIONAL EXPERIENCE
Talbert House Turning Point, Cincinnati, OH
Clinical Service Provider • Oct 2012 – Dec 2012
Counseled and educated adult male inmates in a minimum security jail setting, about the harm
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of alcohol/drug use.
Set appointments with inmates in program to partake in individual sessions for keeping record
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of activities that took place outside of TH.
Partook in individual sessions with inmates for assessments including: Diagnostic Assessment
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Forms (DAF), Individual Service Plans (ISP), Lethality/Risk Assessments, etc.
ATOS Origin, Mason, OH
Call Coordinator/Customer Service Representative• Aug 2011 – Sept 2012
Coordinated IT department technicians’ daily work flow by a ticketing system in company database
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system.
Maintained accuracy and punctuality amongst technicians for assignments/projects to be completed in
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a timely manner for clients.
Answered and responded to inquiries and gathered information via email and phone; provided daily
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snap shot reports to management relating to technicians completion of tickets.
Managed Morgan Stanley securID accounts for internal and external clients for business and personal
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banking, and terminating securID token services.
Girl Scouts of Colorado Summer Camp, Red Feather Lakes, CO
Head Counselor • May 2010 Aug 2010
Directed work responsibilities and made daily schedules of general unit leaders and volunteer staff.
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Maintained high standards of safety, while engaging children in various self coordinated activities.
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EDUCATION & TRAINING
Averett University, Danville, VA• 2011
Bachelor of Science
Sociology
TECHNICAL PROFICIENCY
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MS Excel, PowerPoint, Word, Outlook, Word Perfect
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Data Processing (Data Entry & Preparing Daily Reports)
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Supervisory and Managerial Skills
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