Most recently: Sales Support Manager

MICHAEL EUBANK

*** ****** ** • Hudson, OH *****

330-***-**** • *********@*****.***

SUMMARY

Extensive experience in the building products industry. Demonstrates strategic thinking

combined with unmatched commitment to achievement of performance objectives. Deliver

attention to detail and client-centric support to win new business, retain clients and deepen

relationships. Possess the team leadership, coaching and training skills to mentor others. A self-

starter: who takes action, pays attention to people’s needs, contributes to a collaborative effort

promoting team spirit.

COMPETENCIES

Sales & Profit Growth Change Management

Team Leadership, Coaching & Motivation

Product Design & Development

Best Practices Implementation

Short & Long-Range Strategic

Planning Customer-Centric Decision Making

Continuous Performance Manufacturing & Environmental

Improvement Compliance

Product Specifications / End Use Excellent Communication & Presentation

Specialist Skills

Recognized Expert Installer

EXPERIENCE

WARNER WALLCOVERINGS SALES SUPPORT MANAGER (2003-2013)

RJF International Corporation – Fairlawn, Ohio

Created, implemented and managed all internal support programs for 3 company sales

representatives and 18 independent sales agents driving $7MM+ in combined sales.

Researched, negotiated and resolved customer complaints on difficult or high

visibility/dollar projects.

Established and maintained excellent relationship with Sherwin-Williams,

Warner’s largest domestic customer resulting in a 41% increase in annual sales.

Received Vendor of the Year Award at their National Sales Meeting.

Implemented proactive trouble shooting training program for customer service

representatives reducing material complaints, labor claims, phone & email time up to

50%.

Expanded and upgraded new program announcements and collateral material

by an average of 80% using Constant Contact E-blast’s, sell sheets, presentation kits

and E-commerce sites.

Conceptual creator of art used for all internal and external sales teams and e-

commerce customers; sell sheets, displays, training manuals and trade shows.

Trainer for college intern program made up of college juniors and seniors.

Created in-house telemarketing team generating sales leads and measuring sales

rep’s performance.

Planned and implemented major E-commerce channel of distribution

generating $1M + annually.

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MICHAEL EUBANK

875 Barlow Road Hudson, OH 44236

330-***-**** *********@*****.***

GENERAL SALES MANAGER (1999-2003)

Fashion Wallcoverings – Cleveland, Ohio

Trained & managed 20 sales people generating over $14.5MM in domestic sales.

Developed and implemented product presentation skills programs resulting in

23% increase in sample requests and 17% increase in sales.

Acquired and successfully introduced a major new brand of commercial

wallcovering with award winning results.

Increased number of sales calls per week by 15% through customer analysis, clear

direction and sales rep accountability. Focused on coatings and wallcovering for the

commercial and residential markets.

Created incentive programs and promotions resulting in a 22% increase in book

plan sales and a 19% increase in in-stock sales.

GENERAL SALES MANAGER (1993-1999)

R.C. Shaheen – Rochester, New York

Secured and managed the acquisition of an extensive line of commercial wallcoverings and

specialty coatings, at no cost to the company, increasing product offering by 50% and sales by

35%.

Restructured 7 person outside sales force resulting in improved service, greater

market penetration and increased sales and profits.

Negotiated and awarded multiple contracts for goods and services with state and

local governments, municipalities and authorities.

Implemented semi-monthly sales and product training meetings for both

commercial and retail sales personnel resulting in increased commercial and residential

product knowledge, improved communication, greater cooperation and increased sales

and market share.

Executed a $250M inventory exchange at no charge to R.C. Shaheen

EDUCATION

2 Years at Los Angeles City College majoring in Design and Marketing

Additional education includes: RJF University, Leed Compliance Training, Johns Manville

Training, Product Specifications, Mold & Mildew, CEU Trainer

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