Customer Service Sales
Resume:
Colleen Dawson Jacobs
***** ********* *****, ****** *******, VA 22714 540-***-**** (
**********@*****.***
The Ohio State University, Columbus OH, Bachelor of Arts in Education, 1982
Objective
Self-motivated, organized, dependable worker with good interpersonal and
communication skills that can work independently or in a team environment.
Flexible enough to learn new skills and willing to tackle any job, large or
small.
Computer Skills
Proficient in Word, Excel and Power Point and Outlook. Also experienced
in using Publisher and QuickBooks.
Professional Experience
15+ years Business Management
Government contracting experience relating to reporting on multi-million
dollar programs using multiple financial databases as well as software
programs for analysis, monitoring and reporting for both customer and
internal company management reviews. Responsible for the programs budgets,
forecasts, invoicing and cash flow analysis. Supported and conducted
monthly contract reviews with senior program management and quarterly
contract status reviews. Conducted general ledger analysis and
reconciliations. Wrote Basis of Estimates for proposals and bid estimates.
Successfully trained many junior business administrators to take on more
senior roles within the programs and the company. Obtained high level
security clearances and worked in both SCIF and open environments.
3 years Bookkeeping
Bookkeeper for small horse farm LLC. Set up and maintained the company's
books using QuickBooks program. Responsible for all financial records
including accounts payable, accounts receivable, payroll and invoicing.
Instituted invoicing both boarders and students to increase the company's
cash flow.
6+ years Customer Service & Hotel/Retail Management
Experience in multiple retail situations including as a rotating manager.
Opened and closed stores, taught customer selling techniques, trained
sales/floor staff and ordered merchandise from vendors. Also responsible
for tallying daily and weekly sales and writing up profit and loss
statements for management review. In hotel environment I was responsible
for making reservations, guest check-ins and check-outs, coordinating with
maintenance and housekeeping staff for guest requests and complaints,
processing guest payments and credits, acting as concierge for guests for
dining and activity options as well as directions to events and historical
locations. Worked night-shift with little or no supervision
Executive Administrative Assistant
The Inn at Little Washington, Washington, VA
2014
Front Desk Clerk
Best Western Plus Charlottesville Airport Inn & Suites, Ruckersville, VA
2013
.
Retail Associate and Sewing Instructor
145 Art & Design Studio, Culpeper VA 2006 - 2010
Bookkeeper
Grovespring Farm, LLC, Culpeper, VA
2004 - 2007
Vacation Bible School Director
Culpeper Presbyterian Church, Culpeper, VA
2002-2005
Senior Financial Analyst
Lockheed Martin Management &Data Systems, Springfield, VA 1999
Various Financial and Project Control Manger and Analyst Positions
TRW, Integrated Engineering Division, Fairfax, VA 1985 - 1998
References
Gregg Rosentreter
Director of HR, The Inn at Little Washington, VA
**@************************.***
Ellen Williams
Assistant General Manager, Best Western Plus, Ruckersville, VA
*********@******.***
Noreen Smith
Owner, 145 Art & Design Studio, Culpeper, VA
Noreen@145art&designstudio.com
Susan Deal
Owner, Grovespring Farm, LLC, Culpeper, VA
***************@*****.***
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