Customer Service Representative
Resume:
Resume for
Yusmil Ibarra
Houston, TX 77074
*********@*****.***
Career Overview
Administrative Assistant/Warehouse Production- focused on driving productivity by leveraging strong office management skills
Skills/Human Assets
Microsoft Office & Excel Spreadsheets intermediate proficiency
I am a results oriented, resourceful, dedicated team player with strong problem solving and time management skills. I am also fluent in English and Spanish.
Professional Experience
November 2012-Present
Assistant Lead with Essentra Oil Pipe Protectors Houston, Tx
Set up and operate injection-molding machines that casts products from thermoplastic materials: Install dyes on machine in accordance to work order specifications. Set machine controls, regulating molding temperature, volume of plastic, molding pressure and time, according to knowledge of plastics and molding procedures, responsible for being a leadership resource to team members, providing knowledge, experience, motivation, support and advice, ensure that team members are supplied with protective gear, including safety glasses, gloves and protective outer clothing, share special industry techniques on how to use tools and equipment, or tips on how to improve quality or speed of production, responsible for safety checks on all equipment operated throughout the production process, as well as monitoring activities of workers during production,set high standards to reach production goals, ensuring that higher quantities produced do not compromise quality. ( crossed trained in CNC and QA/QC).
Sept 2009 – Sept 2012
Polly Mill Float, Ashley Furniture Industries Ecru, MS
Operated various fabric, fiber, or cushion-making equipment to fabricate upholstery parts to specifications. Set up machines/work-space according to specifications and procedures; fabricated upholstery parts to specifications.Recognize and understand information on product drawings; inspect parts to insure
that they meet specific engineering requirements. Identify machine malfunctions; unload material and stacker units. Help insure adherence to production standards.
Dec 2007 - July 2009
HIM Clerk, Advance Medical Imaging Pebroke Pines, Fl
Responsible for scanning all records on a daily basis; Maintain daily workflow, insuring that records are scanned in a timely and efficient manner to avoid delay in further processing.
Scans documents into document imaging system. Assemble health records in appropriate batches for scanning per department guidelines. This includes batching and prepping all records in preparation of scanning daily basis.
Provide complete clinical information to facilitate organizational ability to meet financial and legal requirements.
Organize and standardizes information format to facilitate easy access to clinical information by using all applicable software. Access all information systems in order to locate patient information and health records.
Feb 2006- July 2007
Front desk/ Medical record clerk
All Medical Personnel Kendall, Fl
Completed different assignments doing front desk and medical records organization work for different specialties ( Dermatology, Oncology, Gastroenterology, Neurology and Pediatrics and other)
Front desk duties include but not limited to, manage phones calls, check-in patients, relay messages accurately and timely, open new charts, schedule appointments, verify insurance, collect co-payments and support office staff.
Medical records duties included: assisting in maintaining the medical records system, including preparation of charts for patients appointments, refilling charts, assembling new charts and integrating them into files. Filling lab reports, repairing charts, and locating charts for medical providers, assist in confirming patient appointments for the next day, and perform other duties as assigned.
Sep 2004 - Sep 2005
Customer Service Representative, Answering Unlimited Hialeah, Fl
Answer phones calls for Doctors offices when closed; respond to emergency calls from patients, doctors and hospitals. Identify, research and resolve patient emergencies after getting in contact with their specialist. Transfer calls to appropriate staff, take messages from patients regarding appointments, prescriptions and procedures.
Complete call logs reports and relay messages to each doctor in accurately and timely manner.
Aug 2002- June 2004
Front desk/Receptionist
Otto Secada MD PA Hialeah, Fl
Answering phones, check in/out patients, schedule and verify appointments, open new charts, update demographics, verify insurance, relay messages, collect co-payments, pull charts for the next day, request medical records, schedule special procedures and general office work (faxing, copying, filling etc)
EDUCATION:
Associate of science, HIM-2002
Voc-Tech Community College - McAllen, TX
Roma High School - Roma, TX (Graduated 1997)
End
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