Receptionist/Administrative Assistant

Debra DeFiore

**** **** ****** . ********, ** ***28

347-***-**** . ******.*********@*****.***

[pic] Qualifications Profile

. Professional Administrative experience in providing full support

services to department managers, staff, and customers.

. Extensive clerical background includes receptionist duties, typing (70

wpm), invoices, appointment/conference room scheduling, travel

arrangements, supply requisitions, and operating office equipment

(computer, photocopier, scanner, fax machine).

. Highly skilled in written and verbal communications, editing, and

reporting/documentation.

. Provide excellent customer service and visitor assistance.

. In-depth knowledge of the Internet and various computer applications

including Microsoft Office, Lync 2013, Wordperfect and Lotus.

. Proven ability to maintain the highest levels of confidentiality and

uphold company ethical standards.

. Demonstrate strong abilities in handling multiple projects

simultaneously, meeting all deadlines in a fast-paced professional

environment.

. Exhibit dynamic follow-through, astute professionalism, and a stellar

work ethic.

[pic]

Professional Experience

Receptionist Elsevier

2011-Present

. Report to Territory Manager Global FM&CS

. Provide comprehensive administrative support services to staff,

customers, and departmental managers as needed

. Prepare emails, correspondence, memos, and reports, and revise

receptionist manual

. Triage, screen, and route internal and external calls

. Record calls and work into computer facility systems

. Enter office service requests into Global Real Estate Corporate

Services internal building system

. Coordinate appointments, arrange meeting locations, maintain

calendars, and update phone/contact lists

. Meet and Greet visitors and issue temporary/permanent employee ID

badges

. Reserve conference rooms in on-site and off-site locations

. Maintain reception area and conference rooms

. Assist in arranging breakfast/lunch catering when needed

Receptionist LexisNexis

2005-2008

. Reported to Office Manager of Corporate Services

. Provided administrative support to staff and customers

. Arrange correspondence, memos, and information charts

. Prepared emails and incoming calls to appropriate personnel

. Recorded calls and work into computer facility systems

Continued...

Professional Experience continued

Debra DeFiore

. Coordinated appointments, arranged meeting places, maintained and

updated calendars and phone/contact lists

. Utilized Cadmin or Webspec to provide customers with user ID lists

. Logged and directed customers to offices

. Organized volunteer Lexis Care Days

. Meet and Greeted Visitors and Issued temp/permanent employee id badges

Mail Services Administrative Assistant Morgan Stanley

2003-2004

Reported to Vice President of Mail Services/Distribution

. Provided administrative staff support services to managers and mail

clerks

. Triaged, screened, and routed incoming calls

. Forwarded invoices for processing, monthly reports, and allocations

. Coordinated meetings

. Maintained office supplies

Marketing/Communications Administrative Assistant Morgan Stanley

1995- 2003

. Reported to Vice President/Marketing Personal Trust Manager

. Provided administrative staff support services to Vice

President/Communications Manager, Project Coordinator, Writer, Graphic

Specialist, and Graphic Design Assistant

. Performed various clerical duties for Compliance Marketing review

process including faxing, copying, and scanning

. Prepared memos, brochures, communications materials, and proofread

'Trust Advisor" brochures

. Maintained logs, travel and entertainment (T&E's ), expense

transmittals, and prepared check requests

. Arranged domestic and international corporate travel

. Prepared weekly 'Top Ten Names" for financial advisor

. Maintained and ordered office supplies

. Created and edited extensive PowerPoint presentations

. Maintained consumer literature fulfillment system

. Assisted financial advisors with seminars

. Reserved conference rooms

[pic]Professional Education

A.A.S. in Secretarial Office Administration Kingsborough Community

College June 1991

Brooklyn, NY

[pic]Additional skills

Microsoft Office Suite (Word, Excel, PowerPoint, & Outlook 365)

Lync 2013

WordPerfect

PeopleHub/PeopleSoft/Espresso Training Courses

TAS

Lotus

Cadmin

Webspec

Computer Facility Systems

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