Customer Service Office

Wendy Tinsley

Hello, my name is Wendy Tinsley. I am interested in

working within your company. I have been working in the

customer service field over 15 years, I am computer and

internet capable. I am willing to negotiate salary.

If given the opportunity, I feel that I would be a great

addition to your team. I would like to thank you in advance

for any opportunities given to me.

Thank you,

Wendy Tinsley

540-***-**** – cell

*******@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated, high energy, hands on professional. Exceptional experience in customer

service and quality assurance, with focus on providing the highest quality service. Major

strengths include strong leadership, excellent communication skills, competent, strong team

player, attention to detail, dutiful respect for compliance in all regulated environment and supervisory skills including scheduling, training, payroll and other administrative tasks.Computer and Internet literate.

WORK EXPERIENCE

Seasonal CSS / Tax Preparer

1/2014 – 4/2014 Pro Tax Services, Fredericksburg, VA

Open office and prep for clients

Front office (answer phones, greet clients, log clients in and out, filing, taking

payment)

Entry level tax preparation

Tax processing (scanning information into system)

Admin / Receptionist

4/2013 – Present New Market Associates, Culpeper, VA

Answer phones, filing papers regularly, receipt of office supplies

Scheduling appointments

Using computer software and relational databases to perform necessary functions

Photocopying, sending outgoing faxes

Maintaining adequate supplies of all internal forms and checklists

Maintain cleanliness of office

Provide customer support / problem solving

Accounts Receivable / Daily Billing

Clerical Support Specialist

8/2012 – 3/2013 Select Staffing

Open and sorting of daily incoming mail

Scanning data into database

Ten key proficient

Scanned incoming checks into Bank database for payments

Knowledge on use of Epic & OAS medical systems

Admin / Receptionist

1/2009 – 5/2012 Eagle Pest Elimination, Manassas, VA

Answer phones, filing papers regularly, receipt of office supplies

Scheduling appointments with commercial clients

Using computer software and relational databases to perform necessary functions

Photocopying, sending outgoing faxes

Maintaining adequate supplies of all internal forms and checklists

Maintain cleanliness of office

Provide customer support / problem solving

Accounts Receivable / Daily Billing

Admin / Receptionist

1/2008 - 10/2008 Miller Musmar, CPAs, Reston, VA

Answer phones, processing tax returns & e-file forms, correspondence, and other projects

Filing papers regularly, assisting with the inventory, ordering, and receipt of office supplies

Maintaining adequate supplies of all internal forms and checklists

Using computer software and relational databases to perform necessary functions

Photocopying and assembling tax returns, and other misc. documents

Make appointment for tax professionals

Typing correspondence and proofreading

Gathering data for new client packages and entering into Pipeline

Sorting and distributing incoming mail, sending outgoing faxes

Providing accounting, marketing and billing support as needed

Set up & break down of conference rooms(including food services)

Office Manager

7/2006 - 12/2007 AA Lightfoot Limousine, Culpeper, VA

Answer multi-phone lines

Create invoices

Bridal shows (set up & break down, running booth)

Accounts Payable & Receivable

Weekly payroll

Supervision of up to 5 drivers per day

EDUCATION

6/1994 Culpeper County School, Culpeper, VA

High School Graduate

10/2000 Potomac Academy of Hair Design, Manassas, VA

Cosmetology Graduate

2/2008 Webinar

Basics of Excel

4/2012 US Career Institute

Medical Claims and Billing Certificate

Contact this candidate