Customer Service Sales

ANTHONY MALDONADO

***** ****** ***** *******.*****@*****.***

Wildomar, CA 92595 480-***-****

OBJECTIVE

To obtain a rewarding and stimulating position within a leading engineering and construction organization in the areas

of accounts payable & receivable, payroll, auditing and revenue & cost reconciliation. Anticipated salary: $32,000 a

year.

EDUCATION

• University of Redlands

Certified Accounting Program

Estimated Graduation: Spring, 2015

School of Business, Redlands, California

• University of Redlands

Bachelors of Science Degree in Business

School of Business, Redlands, California

RELATED COURSEWORK

• Maintained a small company’s finance, product development and customer service departments for several

years.

• Designed and produced a professional website for the Tempe Chamber of Commerce.

• Gained an extensive knowledge in financial accounting and finance, as well as mathematics and statistics.

PROFESSIONAL EXPERIENCE

Union/U.S Bank, Personal Banker I (annual salary $30,160)

June 2011 – Present

• Audited customer accounts regarding deposits, loan and mortgage reviews and income verification.

• Advise clients regarding financial products and services.

• Resolve financial discrepancies regarding customer accounts by collecting and analyzing data.

• Reconcile customer and company foreign currency, accounts payable/receivable, assets and liability

accounts.

Arco AMPM, Clerk

September 2010 – June 2011 (annual salary $16,640)

• Maintained register balances and secure daily transactions at close of business.

• Advocated sales of promotional products while interacting with customers to ensure client satisfaction.

• Performed regular maintenance on equipment and appliances required for daily operation.

Right Away Valet, General Manager (annual salary $52,000)

November 2006 – May 2010

• Negotiated and maintained company payroll, service and insurance contracts, and customer relation polls,

while also managing company accounts receivable/payable policies and practices.

• Managed employees to assure services provided regularly exceeded expectations, established weekly

schedules, acknowledged achievements and reprimanded inadequate performance. Also responsible for

hiring/termination of employees.

• Maintained accounting ledgers by reconciling entries and comparing system reports with balances.

• Oversaw the safety and nature of the vehicles, as required by the company mandate.

Mars Space Flight Facility, Student Worker (annual salary $39,520)

April 2004 –January 2007

• Maintained facility’s intra/internet sites used by geologists and the public to research Martian terrain and

atmospheric properties.

• Assisted geologists and teachers with workshops and seminars intended to educate the public and science

teachers about Mars.

Krispy Kreme Donuts, Assistant Supervisor (annual salary $26,000)

June 1999 – June 2004

• Interacted with customers and peers to ensure the highest quality products and service.

• Managed and supervised employees and store from open to close.

TECHNICAL SKILLS& COMPETENCIES

• Highly motivated

• Strong numeric ability and data processing experience

• Good listening and communication skills

• Accuracy and attention to detail

• Honesty, integrity and good judgment

• Outgoing personality

• Problem solving and negotiation skills

• Excellent technical writing skills

• All Microsoft Office and Multimedia Applications

• C++, JAVA, PSPICE, MAPLE, MINTAB, JD Edwards, SAP, OASIS Financial, SMART, RUMBA

AWARDS

• Union Bank Service Excellence Award

• Awarded several scholarships as an undergraduate

• Dean’s List awarded as an undergraduate

REFERENCES

Excellent references available upon request.

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