Information Technology Service

Nitin Kumar Srivastava

B-*,Radha Vihar,Mugal Road

Kamla Nagar,Agra

Mobile: +919*********,+919*********

Email: ***.*******@*****.***

Summary

Extensive knowledge / experience of windows operating systems including windows XP, Vista, 7, 2003/2008 server .

Experience in LAN support environment including knowledge of ISDN, wireless Networking, Switch, Router.

Installed & configured RAID technology on servers (IBM, HP).

Done Installation of Nortel SMB Product in U.P. & Uttrakhand

Successfully implemented Networking Module of CDRI Lucknow during Post Graduation.

Successfully completed IBM Server Installation Project in Income Tax Deptt in East U.P. Region

Sound interpersonal skills highlighting an ability to explain complex technical issues in a non -technical manner.

Ability to communicate with users at all levels and inform them as to the most efficient use of information systems ..

Ability to lead a team to perform IT operations.

Sound knowledge and Installation of VMware and vSphere on workstation.

Employment History

April 2012 – present: IT Consultant Agra,India

JIL Information Technology Ltd. (Jaypee Group)

Responsibilities:

Support & managing local area networks

Providing advice and support to all users including printing, software and hardware rel ated issues

Maintain and Troubleshoot desktop and server hardware & software

Assist with the implementation of new systems

Installation, maintenance, update and support of all applications, systems and communications software

Planning, scheduling and implementing network hardware and software maintenance requirements and upgrades

Troubleshoot network, systems and applications identifying and correcting malfunctions and other operational issues

Assist with development and enhancement of relevant standards, procedures and guidelines

Carry out all administration matters including, monitoring system performance, ensuring successful back up procedures

and developing/ implementing disaster recovery procedures

Setting up the communication infrastructure to provide effective, efficient interaction with a prescribed user area

Providing operational support to the Corresponding Head and System Manager as required.

Sep 2006 – Mar 2012: IT Specialist Lucknow,India

Redington (India) Limited

Responsibilities:

Manages the performance of services to clients as agreed in the contract and ensures that the service levels are achieved .

Designs future processes and defines system requirements for functional areas within the Service Delivery organization.

Manages the day-to-day operations of the Service Delivery teams as well as contract development, signing and tracking,

and customer and vendor relationship management.

Handle Warranty Calls of IBM X-Series Servers/Storage and IMS Customer Server/Network Calls.

Establishes measurement criteria for processes so team can continuously improve, by assessing weak points, measuring

progress, and adjusting to the changing needs of the business.

Builds services relationships with clients, providing regular communication and status/ performance updates.

Trained on SMB Products of Nortel Switches and Installed at Customer Site.

Oct 2005 to Aug 2006 : Network Administrator Greater Noida,India Greato

NOIDA,Indi

Global Institute of Information Technology

Responsibilities:

Planned & Designed the Organization’s LAN Network Expansion.

Upgrade & Configured Microsoft Windows Server installed Network Switches,Router,cabling

Responsible for Network Management including Network performance, tunning Server backup & IT Administration.

Jul 2003 – Sep 2005: IT Support & System Administrator Gorakhpur, India

Centre for Development of Advance Computing (C-DAC)

Responsibilities:

Microsoft based desktop software - Windows XP/7, Office 2003/2007/2010.

Networking technologies – TCP/IP, LAN/WAN, firewall, ADSL, wireless,

Hardware diagnostic skills.

Education / Qualifications

Master of Information Science 2003 -- Lucknow India

Babu Banarasi Das National Institute of Information & Technology

Science Graduated: July 2001 - Gorakhpur,

India

D.D.U.University

Intermediate Certificate : July 1998

– Gorakhpur,

Uttar Pradesh Board

India

Higher School Certificate : July 1996

– Gorakhpur,

Uttar Pradesh Board

India

Skills

Name Proficiency

LAN Environments Advanced

Windows Operating Systems Advanced

Microsoft Office Advanced

Server Hardware Advanced

RAID Technology Advanced

Storage Technology Beginner

Server Administration Advanced

Cisco ASA Firewall Beginner

Immigration / Work Status

India - Citizen

Passport Status

Republic of India – J3318631

Additional Certificates

Pursuing ITIL Certification.

Cisco Certified Network Associates (CCNA).

Microsoft Certified Professional (MCP).

Apple Certified Macintosh Technician (ACMT).

Personal Details

Father Name : Mr Ashok Kumar Srivastava (Retd Gover nment Officer)

: 23 rd March 1982

Date of Birth

Status : Married

Permanent Address : C-38, Sarvodaya Nagar, Lucknow

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