Sales Customer Service
Resume:
Louis H. Salters
Phone: 901-***-**** Email:*****.*******@*****.***
Subject: Louis H. Salters CL/Resume
Dear Hiring Manager:
After contributing to the growth and success three different organizations across three industries in the past 10
years, I am seeking new challenges with a company in need of someone with exceptional management,
leadership, and planning abilities. Taking command of an operation or project, then guiding it to new performance
levels, is my greatest strength.
As evidenced in the enclosed resume my experience encompasses sales, supply planning, quality management,
EHS, manufacturing, continuous improvement, people development, and cost reduction. My ability to analyze
needs and create unique solutions designed to yield a profitable outcome has proven to be one of my greatest
assets. Credited with significantly impacting quality systems utilization, employee engagement, and profitability
wherever I have worked, I excel at streamlining less-than-efficient procedures to boost productivity and quality.
Proactive management allowed me to exceed earnings estimates by 50% in this last quarter, 2014.
Requirements Qualifications
5+ years of experience in Manufacturing 5+ years experience in Manufacturing, Global Supply
Chain and Export Transportation for a Fortune 100
Manufacturing Company
Lean Manufacturing Six Sigma equivalent training & certification
People Development Developed New Hire Training & Succession Planning for
Front Line Leaders
Exceptional Communication, Leadership & Team Toastmasters International Speaker, Bi-lingual
Building Skills (English/Spanish),New Memphis Leadership Institute
Graduate
Change Management & Problem Solving Led the successful transition of organization to two new
business management systems in 12 months
I know that my proven leadership skills, strong commitment to high ethical and professional standards, as well as
continuous improvement will allow me to make a significant contribution to this company. I would welcome the
chance to discuss my qualifications with you in greater detail and learn more about this opportunity. I hope to
explore the contributions I can make to the organization. I will call you in the coming week to, hopefully, talk
further or set up a time to meet with you.
Sincerely,
Louis H. Salters
*****.*******@*****.***
Louis H. Salters
Phone: 901-***-**** Email: *****.*******@*****.***
Professional Profile
Bilingual (English Spanish), results-oriented professional with a solid business and sales background in project
management, continuous improvement processes, strategic marketing, operational support,residential real estate
sales, and competitive product positioning. Consistently recognized for delivering superior customer service and
operations management in both Spanish and English, and increasing productivity for organizations.
Work Experience
11/05/2012-present International Paper Sacramento, CA
Process Improvement Manager
Effectively transitioned staff to new corporate customer incident and credit tracking
system
In one year, sustained a 50% improvement in performance and utilization of
company manufacturing reliability system and manufacturing quality control system
Developed and conducted six industry product basics training and education
modules for customers and sales force
Evaluate manufacturing and quality control process and drive the implementation of
more efficient and productive operation strategies through statistical process analysis
Enhance initiatives to increase employee engagement and multiple-channel
communication of change
Direct and collaborate with leadership team on succession planning, new hire
training and leadership development for the facility
Collaborate with the Manufacturing business units and site senior leaders to address
improvements related to safety, quality, waste reduction, maintenance projects, and
productivity
Drive thorough root cause analysis investigations and corrective and preventative
action plans for quality non-conformances
02/13/2012- 11/02/2012 International Paper Chicago, IL
Manufacturing Manager Associate
Trained and learned responsibilities of a continuous improvement manager as it
relates to quality control, manufacturing excellence, and HACCP control
Facilitated kaizen improvements and root cause analysis for nine facilities for
International Paper’s Container The Americas division
Completed statistical analysis and manufacturing metric tracking for mid-level
management and directed initiatives for process improvements in waste reduction,
manufacturing efficiency, operations safety and quality control
04/01/2010 –02/10/2012 International Paper Memphis, TN
Containerboard Replenishment Planner
Manage shipments, stock and inventory levels at International Paper containerboard
facilities and mills in the US and Mexico
Reduced cost to serve for nine managed facilities, year over year by 32%(2010-2011)
Communicate with Spanish-speaking business partners regarding inventory needs,
sales forecasts, freight optimization, and NAFTA agreements
Louis H Salters *****.*******@*****.*** Page 1 of 3
Manage and facilitate bilingual technical training for Mexico facility employees on
SAP enterprise systems (Conversion integration from BOARDS to SAP)
Utilize business software such as SAP, BOARDS, Excel, Sharepoint, Outlook and PPR
Omega to effectively manage orders and inventory at containerboard facilities
Serve as a resource for team members for replenishment processes and best practice
implementation
10/08/2009 –04/01/2010 International Paper Memphis, TN
Export Transportation Planner (Manpower Contractor)
Planned and tender shipments for international customers utilizing SAP, Excel and
PPR Omega
Maximized shipment weight averages to increase cost savings for the business
Worked with account executives, mill supply planners, carriers and freight forwarder
to optimize the supply chain process and better service the customers of International
Paper
Productions Plus, Inc. Toyota Motor Corporation Southfield, MI
08/30/04-06/01/2010
Bi-Lingual Vehicle Specialist (Independent Contractor), Fluent in Spanish and English
Served as team captain for regional market events and supervise small teams
Prepared event summary reports to deliver to account managers and client
Prepared statistical analysis reports that document event traffic, lead generation and
compare yearly averages
Served as an expert on new product information for upcoming model year at regional
dealership trainings and auto shows
Delivered five to eight minute improvised narrations in English and Spanish on
highlighted vehicles with the goal to engage the audience and provide beneficial
information on the featured vehicle
Recognized in August 2009 for superior report formatting, editing and proofing skills
The Loft Warehouse, Inc. Ram Realty Detroit, MI
07/28/2003-09/9/2009
Real Estate Agent & Marketing Director
Conducted market analyses on residential and commercial properties to determine
value and sales prices for clients
Developed and executed marketing plans and campaigns for the brokerage and listed
properties
Tracked and reported on local marketing program status and ROI
Implemented marketing plan in day-to-day operations and tracking in support of
customer acquisition and retention objectives
Sold 16 properties in two months for a commercial client liquidating Detroit
inventory through an non-foreclosure audit event (Ram Realty)
Coordinated efforts between local and headquarter resources on auction project
Maintained customer, broker and asset database information for CRM and direct
response initiatives
Louis H Salters *****.*******@*****.*** Page 2 of 3
Education
09/2010- 12/2013 University of Memphis, M.B.A.
Concentration(s): Finance
09/2008-04/2009 Bizdom U (Entrepreneur Bootcamp sponsored by Quicken Loans)
Concentration(s): Entrepreneurship, Recycling & Green Economy
09/1999- 12/2004 The University of Michigan – Dearborn, B.B.A. & B.A.
GPA: 3.83 Magna Cum Laude
Majors: International Business Management, Marketing and Spanish & Latin
American Studies
Study Abroad: Hong Kong, China studying International Business/Finance (2003)
Community Involvement & Development Activities
2013 Volunteer, American Diabetes Association- Sacramento
2011- 2012 Board Member, Memphis & Shelby County Office Of Sustainability
2011-2012 Fellow, The Leadership Academy - Memphis
2011 Fellow, International Paper Leadership Academy
2009 – 2011 Vice President of Education, Toastmasters’ International (IP Towers)
October 2010 Networking Chair, Toastmasters’ International District 43 Conference
Louis H Salters *****.*******@*****.*** Page 3 of 3
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