Customer Service Administrative Assistant

Bobbi Drew

*********@***.*** . 918-***-****

. Tulsa, OK

SUMMARY OF QUALIFICATIONS

Experienced in positions such as Customer Service Representative, Sales

Assistant, Marketing Production/Traffic Coordinator,

Executive/Administrative Assistant, General/Office Manager, Property/Rental

Manager, Property & Casualty Insurance Agent, Real Estate Agent, Account

Representative

. Self motivated with proven ability to work under stress and meet

deadlines

. Knowledgeable in healthcare, marketing, insurance, real estate and

accounting industry practices

. Proficient in Microsoft Word and Excel, Outlook, Raizer's Edge and

ManMan/Herbert; with experience in WordPerfect, PageMaker, Print Master

Gold and their applications, including scanning, editing and desktop

publication development capabilities, 65+ wpm

. Accomplished in the operation and problem solving of various office

equipment and multiple line telephone systems

. Diligent and creative in problem solving

WORK HISTORY

2010-Current Self-Employed / Maplewood

Neighborhood Assoc Tulsa, OK

Manager / President

. Answer phone . sort mail ; filing ; copying ; schedule

appointments . heavy email and internet usage ; resolving problems with

office equipment, software, vendors ; online AP bookkeeping ;

2009-2010

Saint Simeon's Foundation

Tulsa, OK

Administrative Assistant

. Answer and route phone calls . schedule appointments . copying .

resolving problems with office equipment, software, bookkeeping, etc. .

batch daily donations, compile large mass mailings for multiple fund

raising campaigns through-out the year . assisted in the production of

frequent marketing advertisements, fund raising luncheons, and more.

2000-2009

T.D. Williamson, Inc.

Tulsa, OK

Customer Service / Sales

Assistant

. Answer and route sales calls on multi-line telephone system . Enter

sales orders, debits/credits, verifying pertinent information in ASK/ManMan

database is correct . Extensive filing of sales orders, quotes and

correspondence to maintain files in proper order and placement based on

corporate policies and procedures . Maintain personnel records of time

off, etc. . Maintain weekly sales data worksheets.

1998-2000

Albemarle Hospital

Elizabeth City, NC

Marketing Coordinator / Administrative

Assistant

1994-1997 Hughes

Pittman & Gupton, CPAs,

Raleigh, NC

Administrative Assistant

1992-1994

Executive Perspectives, Inc.

Raleigh, NC

Rental Agent/General Office Manager /

Executive Assistant / Administrative Assistant

CONTINUED EDUCATION

Continued Professional Development

. Certification of Completion - Human Resources - Resolving Employee

Issues

. Certification of Completion - Human Resources - Working with

Difficult Employees

. Certification of Completion - Human Resources - Understanding

Personalities

. Licensed Real Estate Agent in the State of North Carolina

. Certified Notary Public in the State of North Carolina

. Licensed Real Estate Sales Agent for the Commonwealth of Virginia

. Licensed Property & Casualty Insurance Agent for the Commonwealth

of Virginia

. Graduate of Riverview High School, Sarasota, Florida

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