Customer Service Sales

Created an Excel based statistical analysis of the

Park Operations department to monitor, adjust and report

Joshua D. Hilbert on

budget and work performance.

http://www.linkedin.com/pub/josh-hilbert/6/490/ba2/

Developed motivational and auditing programs to

optimize all facets of the Operations Department.

3455 Birch Avenue

Allentown, PA 18013 Wrote quarterly review for the operations

610-***-**** departments’ status, development and changes.

******.*******@*****.*** Conducted investigations of injuries and other

guest/ employee problems, executed preventive measures

for each.

Skills

Achieved Certifications: CPR & First Aid

Trainer, Lifeguard Trainer (Ellis & Associates), NAARSO

• Operations Experience – Worked 11 years in fast

Level I

paced amusement park operations. Seasonal Positions 2013 – 2014 WarehouseStaff

2002 – 2004 Ride Department

• Customer Service – Developed business Supervisor (Entire Ride Operations

analytics to find ways to improve sales and operational Department)

performances. 1999 – 2001 Ride Area

• Effective Communication – Created and edited Supervisor (Zones of 5 – 8 Rides)

operational handbooks, developed and performed large 1997 – 1999 Ride attendant /

scale and Operator/ Single Ride Supervisor

one-on-one trainings, wrote business

performance reports, negotiated with vendors. General Manager, PigPen Sports Bar & Grill,

• Training strategies –Trained several hundred August 2008 – April 2009

employees throughout different industries.

Responsible for starting up a business consisting

• Sourcing of Products – Negotiated with vendors

of 2 bars, restaurant, bowling alley and an arcade.

of food & beverages, products and services.

Met with vendors and promotions managers for

• Budget Planning – Managed budgets over $1

events and activities at the complex.

million in operational expenses and labor

Negotiated pricing with several food and

beverage vendors for product costs.

Education: BS – Chemical Engineering

Ensure that operations meet all requirements of

University of Pittsburgh 2002

Liquor Control Board.

Successfully implemented an inventory statistic

program for liquor, beer and arcade merchandise.

Manager of Dixon Marketplace, KUSSI (Kutztown

University Student Services), June 2009 – Present Prepared an employee handbook of policies and

procedures for the new company.

Increased annual sales over 40% in the first 3

years.

Training Coordinator, Dunkin’ Donuts operated by

Developed and implemented training of

Trinity Family of PA, May 2007 – April 2008

supervisors and staff for excellent customer service.

Developed and implemented a standardized

Located and negotiated with vendors to bring

training program (38 employees trained), as well as

down product costs and generate higher margins.

trained and

Developed and used Excel based inventory and

transitioned employees of 5 stores (98

performance evaluation to make sales and promotions

employees) to use new equipment, and 3 stores to a

decisions.

new POS system.

Brought the 5 store network to comply with

Manager of Park Operations, Dorney Park &

“Dunkin’ Brands Standards.”

Wildwater Kingdom / Cedar Fair, November 2004 – May

Prepared and successfully defended quarterly

2007

audits of each store by independent third party auditors.

Managed a multi-million dollar budget including

Created a system book for each store which

operational expenses and employee wages of 750+

resulted in compliance with food safety standards.

employees

and 50 attractions. Worked with managers to solve root causes of

store problems of efficiency and Guest complaints.

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