Medical Insurance

JENNIFER P. LEE

***.*.********@*****.*** ***/947-****-*** Somerset St, Unit 2213 New Brunswick, NJ 08901

EDUCATION Rutgers, The State University of New Jersey

The Edward J. Bloustein School of Planning and Public Policy

Double Majors: Public Health & Sociology

Bachelor of Science Degree, May 2011

EXPERIENCE

InVentiv Health, Somerset, New Jersey Oct 2012 - Present

Institutional Patient Assistance Program Specialist

Manage contact with 200+ healthcare facilities to support the clients’ provision of charity medication;

responsibilities include responding to inquiries, processing monthly replacement orders and monitoring and

investigating exception reports

Collaborate with the client to draft Standard Operating Procedures (SOPs), program letters, business rules,

participating facility contracts and other client-specific templates as needed

Screen facilities for enrollment and reenrollment, including review of facility SOPs and licensing, application

processing, and drafting contracts for review by facilities

Complete trainings and signatures as required by clients, such as Corporate Integrity Agreement (CIA)

training and business rule updates

Execute short and long-term projects to monitor trends, resolve ongoing issues, and provide feedback to

clients

Digestive Disease Center, Princeton, New Jersey July 2008 - Sept 2012

Medical Receptionist

Oversee front desk operations while maintaining patient confidentiality, fostering positive communication and

ensuring patient satisfaction

Serve as point of contact for incoming patients and pharmaceutical representatives, with responsibilities over

scheduling product detailing, monitoring sample inventories and obtaining doctor signatures

Schedule consultations and procedures as well as complete pre-authorizations for surgical procedures

Cardiovascular Interventionalists of Central New Jersey, East Brunswick, New Jersey Sept 2009 - Mar 2011

Medical Billing Clerk

Compare electronic and hard copy billing statements and compile patient benefit information to balance daily

reports and ensure payment accuracy

Proactively resolve billing discrepancies, patient account errors and insurance carrier errors

Manage daily electronic billing for private and government insurance companies including submission of

HCFA’s and verifying patient insurance benefits

INTERNSHIPS

Goals of Care/University Medical Center at Princeton January 2011 - May 2011

Effectively help launch the first Physician Orders concerning Life-Sustaining Treatment (POLST) pilot in

New Jersey

Conduct research and assist in writing grant proposals for the organization

University Medical Center at Princeton June 2010 - August 2010

Oversaw a gastroenterologist in the surgical endoscopy unit

Familiarized with hospital protocol and surgical procedures

COMPUTER SKILLS Microsoft Office Suite, Medisoft, Perfect Care

CERTIFICATIONS Completed the Rutgers University Human Subjects Compliance Program.

HIPAA certified by InVentiv Health Corp

LANGUAGES Fluent in Mandarin Chinese, Basic Comprehension of Spanish

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