Administrative Assistant Manager

Del Hawkins

**** ****** ******

St. Louis, MO ***16

***/***-**** (cell) **********@*********.*** 314/772.6259 (home)

OBJECTIVE

To work as a member of a dynamic team utilizing over 20 years of exceptional experience as an administrative professional. Since

receiving my MBA, I would like to utilize and expound upon the experiences received in human resources working with new hires, in

accounting preparing office budgets, as well as a manager.

SUMMARY

An Office Manager with increasing responsibilities and over fifteen years at top corporations, with extensive experience at the executive

level. Proven ability to analyze business operations and recommend strategies to improve performance. Knowledgeable of HR practices

and all aspects of corporate/personalized travel arrangements. Exercise exceptional judgment, with the ability to work independently or

as a valued team member. Organized and efficient; able to plan ahead with an eye for potential problems; skilled at implementing

solutions, to ensure maximum effectiveness of plans. Adapt easily to new concepts, adept at handling multiple responsibilities. Major

strengths are excellent organizational skills with superior memory for detail and verbal, written and oral communication skills.

PROFESSIONAL EXPERIENCE

US BANK, ST. LOUIS, MO 63101 04/2012 - Present

Office Manager

Supported company operations by maintaining all office systems, organize and supervise all of the administrative activities that facilitate

the organizational effectiveness and efficiency. Effectively supervise 2 direct reports.

Achieve financial objectives by preparing and forecasting the annual budget; scheduling expenditures; amortizing invoices,

analyzing variances; initiating corrective actions.

Collect and analyzes data, maintains records and databases, and prepares specialized reports using a variety of PC base

software.

Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence;

designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Collect and interpret data to produce reports; conduct special projects, coordinate meetings, conferences, presentations and

travel.

Conduct monthly audits of time submitted and reconcile if needed.

Process a variety of confidential information and documents.

Work with PeopleSoft and PeopleFluent to screen, interview and on board new staff members and contractors.

Process expense reports utilizing Concur.

Point of contact for HR new hires, initiate the on-boarding, and termed processes of staff members. Also setting up training.

Work with various migration teams. Execute and plan high level events, fundraiser, conferences, departmental and

companywide.

Order office supplies, schedules meetings, maintains calendars for varies VPs and areas.

Submit hardware/software purchase/installation requests.

Maintain security access for employees, temporary staff, vendors and guests.

CERIDIAN CORPORATION, CREVE COEUR, MO 63141 08/2009 – 04/2012

Office Manager/Sr. Administrative Assistant

Provided administrative support to a Sr. VP and two VPs of the Customer Care Management Department which includes an array of

duties and responsibilities. Carry out day-to-day operation for the St. Louis office. Assisted with HR functions, such as on-boarding and

training processes.

Completed various reports such as labor report for utilization of temps also served as the liaison for the temp agencies.

Ensured day-to-day running of all business operations, maintained complete business social and Sr. VP calendars.

Coordinated and performed a wide range of duties to assist staff as well as operational support activities for the unit; serve as a

liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.

Stepped in and filed the role for our IT department that was relocated duties included computer upgrades, printer/copier repairs,

and laptop key control.

Responsible for coordinating major staff event such as “Year End”, vendor fairs, community health fairs, and diversity events.

Also created budgets and processed billing and payments. Meet with vendors, sales reps and building managers.

Processed all requests and maintain request as it flows through Oracle R12 and the iProceurment.

Processed expense reports utilizing Oracle R2.

Point of contact for HR new hires, initiate the on-boarding, and termed processes of staff members. Also setting up training.

Provided administrative/secretarial support for the department/center such as answering/screening telephones calls, assisted

visitors, and resolved and referred a range of administrative problems and inquiries.

Responsible for arranging domestic and international travel arrangements for senior-level executives via the Internet, which

resulted on a net saving of $175 - $250 per round-trip airfare ticket.

Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for manager.

Pay facility invoices through Purchase Orders, Prematched Invoicing, Master Card reconcile and Oracle R12.

Del Hawkins Page 2

PANERA BREAD, ST. LOUIS, MO 63144 04/06 – 08/09

Coordinator, Administrative Assistant

Provided administrative support to VP of Marketing Department including centralization of communication and processes. Developed,

established and implemented organization processes, policies and procedures for the department. Carry out day-to-day operation for the

department. Created and assisted with HR functions, such as on-boarding process.

Effectively compile spreadsheet for regional and local information (Grand Opening Date, Direct Mail Dates, Pricing Tier,

Franchise and Company Media Plans, etc) for system usage. Also successfully update Field Marketing master Bakery-Café

Attributes Database (Notes), Maintain competitor list, HR documents and spreadsheets. Assist in the day to day procedure of

Operation DoughNation & Day End Donation i.e. process request, entering donations into database.

Provided field-based team with streamlined communication/information, development of schedules (Company and Franchise),

Remodel Reports, Grand Opening Reports, DMA Reports, Calendars and Reminders, Contact Lists, Pricing (compile opening

dates from RMMs and send to RMS then send assigned pricing tiers from RMS back to RMMS).

Provided administrative support to field-based marketing team. Establish major team meetings (in state and out of state),

conference calls, setup video conferencing, Webinar, IT requests, Expense Report Review, copying, shipping and provide

meeting notes.

Executed and planned high level events, conference and fundraiser events.

Provided support to the St. Louis-based Marketing Team. Copy, distribute and file all invoices, execute Brand mass mailing,

menu proofing, support the Brand team. Place all office supply orders; maintain Marketing bulletin board.

Created and support on-boarding process of new field and company based team members. Coordinated interviews (travel,

itineraries, book meeting space); Organized and distributed itineraries, distributed Marketing Welcome material. Register new

team members for all access to company systems (Motherbread.com, LTW, Web Portal, Schawk, Koehler and Google Groups,

etc).

THE MAY DEPARTMENT STORE COMPANY, ST. LOUIS, MO 63101 04/03 - 03/06

Sr. Executive Secretary

Supervised one secretary provided a full-range secretarial/administrative support for 2 executive level managers (Sr. VP & VP); drafted

and prepared correspondence; managed extensive domestic travel arrangements; ensured day-to-day running of all business operations,

maintained complete business social calendar; screen/answer telephone calls. Assisted with HR functions, such as employee benefits

issues.

Developed and coordinated detailed domestic travel itinerary for Sr. VP & VP and provided all necessary information related to

scheduled business appointments and social events, significantly improving executive’s productivity. Also effectively processed

online Travel Expense Report (TER).

Managed, organized and distributed the full range of incoming executive correspondence. Made decisions on destinations and

actions required on most items, releasing Sr. VP & VP for more important activities.

Coordinated meetings and appointments, which frequently included regulators and major corporate clients.

Convinced management of the importance of technology and championed the implementation of a fully networked and

automated office. Introduced cost saving measure by creating online/electronic procedures.

Tracked and processed funeral leaves, attendance, tardy, jury duty, FMLA, & transfers.

Executed and planned high level events, road shows and conferences.

Accurately typed and proofed figures for all preliminary budgets, final budgets and estimates.

Generated and distributed the Planners Consultant Workload, effectively process and distributed all Scope Change Memos.

Set up, tracked and secured access folder for all Standard and Procedures files (stored on the H drive.)

Created and updated the Real Estate Proper Control Number for Division 15 (closing stores), developed and update Due

Diligent database for acquisition of Marshall Fields and the May stores.

Executive Secretary

Provided secretarial support to directors, managers, planners and estimators of May Design & Construction.

Coordinated travel arrangements and itinerary for department via Trip Manager also processed TER.

Prepared and distributed Letter of Intent to contractors/consultants also accountable for labeling, copying and distributing of bid

summary memos and their attachments.

Assisted with planning and executing high level company sponsor events.

Sorted and distributed incoming and outgoing mail also accurately filing daily department files and central files.

Collected analyzed, processed and distributed 10A and 10C/R and processed RFP (Request for Proposal).

Responsible for typing mass distribution, mail merge, vertical transportation, track changes and maintained the plan room.

Promoted to Sr. Executive Secretary to the SVP & VP of Design & Construction after 6 months of employment.

Del Hawkins Page 3

BJC HEALTH SYSTEMS COMPANY ST. LOUIS, MO 63110 03/97 - 04/03

Administrative Assistant/Office Manager - CIS (Clinical Information Systems)

Assisted in supervision of 15 employees, coordinated daily operations and handled various tasks such as correspondence, committee

meeting minutes, acquisition of supplies and database administration. Responsible for department HR functions also trained various staff

for the newly implemented software and equipment.

Supported director and supervised staff 15 members, effectively coordinate travel arrangements.

Evaluated systems, negotiated terms with vendors, assisted with installation and provided ongoing systems support.

Maintained conference rooms, data resources, and managed daily calendars using GroupWise

Responsible for coordinating meetings, interoffice activities, and class schedules.

Prepared reports, minutes, newsletters, correspondences, and lectures.

Responsible for updating departmental and nursing policies, procedures and objectives.

Processed payroll, tracked ETO and EIB time. Updated and maintained ANSOS and Registrar databased

Accountable for HR functions and negotiate and requisition office supplies and equipment.

BJC HEALTH SYSTEMS COMPANY Secretary - PSR (Patient Service Representatives)

Facilitated 10 supervisors and 290 employees, played a vital role in creating this office functions and setup the day-to-day operations,

payroll, policies, procedures and acquisitions processes. Provided support for Department head, 10 supervisors including 290 employees

that provided housekeeping and food services to all patients throughout the north and south hospital campuses. Assisted with HR

functions and assisted with managing.

Responsible for processing schedules and payroll for 300 + employee using ANSOS, Kronos & TMAT systems.

Effectively ordered office supplies, uniforms, & cleaning equipment using DBS System.

Created, produced & edited the PSR Newsletter bi-weekly.

Tracked and processed funeral leaves, ETO requests, jury duty, FMLA, transfers & Occupation Health forms.

In charge of inventory management and $100K in annual expenditures.

Promoted to Administrative Assistant/Office Manager to the Director of CIS after 2 years of employment.

ST. LOUIS REGIONAL MEDICAL CENTER ST. LOUIS, MO

Administrative Assistant/Office Manager 04/87 - 03/97

Provided administrative support to director of Cardiopulmonary, was a vital part in creating this office which setup the day-to-day

operations, payroll, patient scheduling, acquisitions and perform HR functions.

Effective managed payroll, patient accounts, monitored and performed HR functions.

Accumulated monthly variance reports and created forms for usage for Respiratory Care and Cardiology.

Coordinated meetings and interoffice activities and responsible for requisitions of office supplies.

Managed daily appointments for patients and distributed reminder notices.

Full contact with patients, doctors, administrators, salesmen and other staff members.

EDUCATION

Master of Business Administration Graduated September 2005

FONTBONNE UNIVERSITY St. Louis, MO

Bachelor of Business Administration Graduated 2002

FONTBONNE UNIVERSITY St. Louis, MO

HONORS

Team Captain for United Way Fund 1998 – 2002 & 2012- Present

You Made a Difference Award -2011 & 2012

Above the Line Reward -2010

Caring Spirit Award 2001

Employee of the Quarter for the Fall of 1998

COMPUTER SKILLS

MS Word Lotus Trip Manager/Cliq Book MDC Master Database

MS Excel Orcale R12 Resx Registrar

MS PowerPoint iExpense Lotus Notes PeopleFluent

MS Publisher iProcurement Concur HIS System

MS Outlook Acorde RC-RP System Event Planning

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