Customer Service High School

Kristy Siv

**** ******* ***** *****

Norcross, GA 30071

Phone: 678-***-****

E-mail: ******@*****.***

Objectives

Resourceful and accomplished receptionist and lead teacher with experience in office operations

and personnel organization expertise. Focused on driving productivity by leveraging strong front

office management skills.

Education

Pharmacy Technician Certification Board (Current)

Through ptcb.com

Norcross High School 2000-2004

High School Diploma

Experience

KIDS ’R’ KIDS LEARNING ACADEMY

Duluth, Georgia

Lead Teacher 04/2008-Current

Provided guidance to other teachers. Overseeing related learning activities. Supervising and

teaching preschool students. Ensuring compliance with program requirements. Assisting with

parent education programs and coordinating communications with parents. Maintained detailed

administrative and procedural processes to improve accuracy and efficiency in the quality of the

teaching we offer. Manage the receptionist area, including greeting customers and responding to

telephone and in-person requests for information. Drafted meeting agendas, supplied advanced

materials and executed follow up for meetings and team conferences. Create weekly and

monthly reports and presentations.

HERCULES AVIATION INC.

Atlanta, Georgia

Administrative Assistant 03/2007-01/2008

Planned travel arrangements for executives and staff. Designed electronic file systems and

maintained electronic and paper files. Maintained the front desk and reception area in a neat

and organized fashion. Served as central point of contact for all outside vendors needing to gain

access to the building. Dispensed incoming mail to correct recipients throughout the office.

Managed the day-to-day calendar for the company’s senior

Director.

SHEPHERD EXPOSITION SERVICES INC.

Atlanta, Georgia

Receptionist 08/2006-01/2007

Provided support for CEO and sales team in managing operation work flow. Development more

efficient filing systems and customer database protocols. Planned meetings and prepared

conference rooms. Maintained an up-to-date department organizational chart. Made copies,

sent faxes, and handled all incoming and outgoing correspondence. Received and screened a

high volume of internal and external communications, including email and mail.

ECKERD

Norcross, Georgia

Pharmacy Technician 10/2001-06/2006

Aided the lead Pharmacist in filling, filing, and receiving prescriptions. Managed the pick-up

and drop off area. Maintained the front counter area in a neat and orderly fashion, including

greeting the customers and responding to patient questions and in-person request for

information. Responsible for providing quality customer service to all patients in a respectful

manner.

Skills

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets,

organizational charts and company data reports using advanced Microsoft Excel functions.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations, and resolving problems to maximize efficiency.

Multitasking

Demonstrated proficiencies in telephone, email, fax, and front desk reception within high

volume environment.

Administration

Performed administrative tasks such as filing, developing spreadsheets, faxing reports,

photocopying collateral and scanning documents for inter-departmental use.

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