Customer Service Sales

M Y R O N L. M O R R I S

**** *. **** ******, ******, CA 92869 ? Home: 714-***-**** ?

Cell: 714-***-****

E-Mail: *********@*****.**.***

CAREER OBJECTIVE Seeking a challenging and responsible accounts

receivable or credit management position with opportunities for personal

and professional growth.

QUALIFICATIONS SUMMARY

An energetic, self-starter and effective communicator who applies a

proactive resourcefulness as a company representative. Adept at

customer performance evaluation and credit risk assessment. A

decision maker who can identify required actions and provide problem

solutions that meet and exceed company objectives. Successful at

obtaining optimum response in competitive and challenging business

environments.

CAREER SKILLS / KNOWLEDGE

. Credit Management . Customer

Performance Evaluations

. Accounts Receivable . Customer Service

Techniques

. Collection Decision-Making . Planning /

Organization Expertise

. Credit Line / Financial Analysis . Program Management

. General Accounting . Sales / Marketing

Presentations

. One-on-One Communications . Supervisory

Experience

. Computer Literate (MS Word, Excel, Outlook) . Cash Flow

Program (Cforia)

. Credit Programs (D&B RAM, LiveCapital, Experian)

. Accounting Programs (Mapics, JD Edwards, Epicor, Oracle, DSI,

Microsoft Dynamics GP)

WORK EXPERIENCE

SENIOR RECEIVABLE ADMINISTRATOR (Experian Services Corp.) June

2012 - Present

CREDIT ANALYST (Pro-Tem Solutions, Inc. / Kimco) Dec. 2010 -

June 2012

Worked on contract as a Credit Analyst for Experian. Managed collections

for two major business units. Responsibilities included credit risk

assessment, financial statement analysis, credit line authorization,

collections, client on-boarding, and customer service. Worked with the

Sales Team to resolve customer disputes. Hired on as a Senior Receivable

Administrator with Experian with additional business units and collection

responsibilities added to the portfolio.

CREDIT MANAGER (IQinVision Inc. )

Sept. 2009 - Sept. 2010

Responsible for collections of outstanding accounts receivable dollars from

the existing client base and all other aspects of credit and accounts

receivable issues for the company. Processed credit inquiries, ran

reference checks and credit reports, performed credit analyses, and

established credit lines. Prepared weekly reports and identified issues

attributing to account delinquency. Resolved client-billing issues,

reconciled payment advices, and applied credit memos.

CREDIT MANAGER (Trojan Battery Company)

Sept. 2008 - May 2009

Responsible for the management of the Credit Department's activity.

Maintained the credit and collections process for the entire company and

interfaced with approximately 100 customers/master distributors. Performed

financial analysis, verified applications for credit, and oversaw the

process of payment on overdue accounts.

CREDIT MANAGER (Inland-Kenworth U.S. Inc.)

Feb. 2007 - Apr. 2008

Responsible for all finance and insurance contracts at the dealership

level. Approved all new truck sales. Interfaced with sales managers,

managed dealer files, paid commissions, and reviewed budgets. Effectively

staffed and supervised A/R and A/P personnel. Responsible for organizing,

planning, directing and controlling all operations of credit and

collections. Coordinated with collection agencies on all outsourced

accounts and managed the collection of all assigned accounts and the

reporting to credit bureaus. Developed and maintained key relationships

with customers, sales team, and other finance groups. Resolved

discrepancies in parts, service and body shop departments.

CREDIT ANALYST (Setco LLC [McCormick / Kerr / Berry Plastics])

Aug. 2002 - Aug. 2006

Responsible for managing Setco's entire A/R portfolio, including domestic

and international customers, representing yearly sales of over $100 million

in the plastics industry. Developed and implemented policies and procedures

to ensure the professional management of the company's accounts receivable

assets. Provided management with key financial information regarding

customer base, as required, and prepared the Monthly Sales Report.

Assisted Accounting Department with month-end close, including G/L journal

entries. Duties included account analysis of new and existing customers to

determine credit worthiness, trend and market analysis, daily customer

contact on past due accounts, application of remittances and control of

cash receipts. Duties also included policy enforcement of credit terms,

dealing with discrepancies, deductions, and disputes as they arose in a

professional, timely, and effective manner. Supervised three to eight

employees in cash application, credit analysis, and A/R areas.

CREDIT MANAGER (Rohrback Cosasco Systems, a Corrpro Company) Feb. 1997 -

Feb. 2002

Responsible for accounts receivable, credit analysis, and accounting.

Involved utilizing letter of credits and interfacing with international as

well as domestic accounts. Assisted Controller with monthly financials.

Controlled resolution of credit and collection problems of customer

accounts. Determined avenues to pursue; minimized use of outside

collection agencies. Developed international client base with many oil

and gas companies throughout the world.

REGIONAL CREDIT MANAGER (Yamaha Corporation of America) Nov. 1994 -

Nov. 1996

Multi-task responsibilities included performing financial analyses to

determine credit lines for new and existing accounts, negotiating over line

increases, and authorizing release of product based on set criteria.

Responsible for reconciling major vendor accounts in the consumer product

division including charge backs and collections. Exclusively handled the

mass-market portfolio for the continent with monthly A/R ranging from $3

million to $32 million. Liaison between sales, co-op advertising,

warehouse, and other departments. Supervised two employees in the Consumer

Products Division. Also served as a team leader for the Oracle business

conversion.

ASSISTANT REGIONAL CREDIT MANAGER (Kenwood U.S.A. Corp.) Jan. 1990 - Jun.

1994

Responsible for credit management including collection decisions, credit

line levels, and financial documentation acceptability criteria.

Personally managed over 300 commercial accounts. Responsible for

Northeast and Southeast regions' commercial accounts with yearly sales

ranging from $10 thousand to $3 million. Negotiated and resolved customer

problem areas daily; settled pricing issues; negotiated defective product

claims; resolved shipping discrepancies; initiated required return items

investigations to minimize lost sales impact and maintain ongoing customer

business. Coordinated required daily activity; analyzed and reviewed

account order backlog; researched and interacted with shipping, sales,

warehouse, and outside business-related firms. Supervised two employees

and indirectly controlled out-of-state warehouses and marketing

representative firms.

EDUCATIONAL BACKGROUND

Bachelor of Arts in Business Administration; Southern California

College (1988)

REFERENCES Supplied upon request.

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