Customer Service High School

Crystal Henderson

Summary

High-energy assistant focused on promoting friendly and courteous customer

satisfaction through exceptional first-rate service and maintaining

outstanding customer service.

Highlights

. Proficient with Microsoft Office Suite

. Fluent in Arabic

. Excellent oral and writing skills

. Proficient with all Apple's hardware and software

Accomplishments

. Spring 2012 Dean's List of University of Maryland University College

. Graduated Magna cum laude Of 2012 Spring Class of University of

Maryland University College

Experience

Guide Deliverer - Volunteer

April 2013 to May 2013

Open Hand - Suwanee, GA

. Delivered requested food items to the less fortunate families in

Atlanta and Decatur.

. Loaded and unloaded packs of food in trucks to deliver out in the

community.

Front Desk Receptionist- Volunteer

January 2012 to June 2012

Housing Office, NSA Bahrain - Manama, AE

. Provided customer service to all incoming personnel on PCS orders,

which covers all aspects in acquiring suitable, safe and sanitary

housing.

. Process copies of PCS orders that are required for the lease signing

appointments by the housing referral counselors to eliminate or reduce

the waiting time.

. Assisted in maintaining the log for signing in and setting up

appointments with counselors for all guest signing TLA when needed,

contacting property owners, and gathering information regarding rental

units and filing the data.

Front Desk Receptionist

June 2010 to September 2010

Housing Office, NSA Bahrain - Manama, AE

. Performed housing referral services to U.S Military and Civilian

personnel and their dependents assigned to Bahrain.

. Participated in the coordination of the community Housing Program for

NSA, which encompasses locating suitable housing for bachelors and

families in the area.

. Performed the standard housing management functions that composes

several segments of a broader project.

. Provided customer service at the front desk to include detailed

orientation to all incoming personnel on PCS orders visiting the

housing office.

. Assisted the housing office supervisor in gathering all marketing

aspect in acquiring suitable, safe and sanitary housing.

. Contacted property owners to scheduled appointments for the housing

referral counselors; and assisted in compiling data and information

regarding rental units.

. Assisted service members complete their TLA claim/request.

. Successfully completed my summer project by establishing a practical

and easy to access filing systems for the housing referral counselors.

Education

Bachelor of Arts : Theater, 2015

. Spelman College - Atlanta, GA, United States of America

Associate of Arts : 2012

. University of Maryland University College - Atlanta, GA

High School Diploma : 2011

. DoD School (Bahrain School) DoDEA - Atlanta, GA

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