Customer Service Representative
Resume:
Solanje Maysonet
Smyrna,GA 30080
Cell: 813-***-****
*.**********@*****.***
CUSTOMER SERVICE REPRESENTATIVE / 10 YEARS EXPERIENCE IN CUSTOMER
SERVICE/HOSPITALITY SETTINGS
Enthusiastic “People Person” with over 8 years of experience in retail and hospitality settings within the
customer service fields. Skilled in problem solving and prompt to take corrective action. Dependable and
dedicated to service in relationships. Hard working and goal-oriented individual. Motivated self-starter and
quick study. Eager to increase the level of my responsibilities and experience.
An unwavering commitment to customer service with the ability to build productive relationships, resolve
complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use
tact and diplomacy to find common ground and achieve win-win outcomes.
Experience
Server
2/2014-present, Longhorn Steakhouse, Smyrna GA
Responsible for taking food and beverage orders, and delivering those orders to guests in the restaurant..
Upsell and share personal and also guests favorites as recommendations for first time patrons.
Expedited and delivered food for other guests in the restaurant other then my own. Maintain a friendly and
clean work environment for myself, fellow employees and guests.
Assistant Manager
09/2013-2/2014, Six02 Footlocker Brands, Brandon, Fl
Responsible for managing a team of young women drive sales and give great customer service to each
and every last guest who came into our store. Assist in inventory audits for my store, including other
stores in the company, manage shipments to and from our store, manage and assist the safety of both
the sales floor and stock room. Also partake in the prescreening and hiring process keeping the best
interest of the company in mind.
Server/Expo
10/2012- 1/2014, Bahama Breeze, Brandon, Fl
Responsible for taking food and beverage orders, and delivering those orders to guests in the restaurant.
Shared personal and guests favorites as recommendations for first time patrons. Also expedited and
delivered food for other guests in the restaurant other then my own. Maintain a friendly and clean work
environment for myself and fellow employees.
Server/Host/Bartender
10/2011-02/2013, Barnacles, Brandon, FL
Responsible for taking food and beverage orders and delivering the order to customers. The order is
either written or retained in memory. I also share menu recommendations, depending on the requests of
the customer or restaurant policy. Maintain a clean work environment, as well as expedite and prepare
food orders. Place and serve drink orders for patrons sitting in the bar area. Assist with special events
such as banquets, birthday parties, graduations and company catered events.
Key Accomplishments:
Helped company attain the highest customer service ratings (as determined by external auditors) --
earned 100% marks in all categories including communication skills, listening skills, problem resolution
and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and
dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and
improve productivity.
Sales Associate
09/2008-10/2012, Champs Sports, Brandon, FL
Responsible for answering customer questions and operating the point-of-sale cash register system. As
part of a team, my primary focus is to create a warm and friendly shopping environment by providing
extreme customer service. I am accountable for knowing and achieving personal productivity goals, to
meet the divisions productivity standards. I have also assisted with the auditing of other locations, as well
as inventory and stock auditing.
EDUCATION
Hillsborough Community College
Brandon, Florida
09/2010, Psychology
Valencia Community College
Orlando, Florida
08/2009, Fine Arts
Boone High School
Orlando, Florida
03/2007, General Courses
References- Will provide upon request.
Contact this candidate