Customer Service Manager
Resume:
Donnella M. Moore **** Suffolk Pl
Florissant, MO. 63033
**********@*****.***
OBJECTIVE
Manager- Where my knowledge of office procedures, computer applications
software, together with my hard work, dedication, and cooperation, will
benefit the company. My salary expectations are open.
EDUCATION
March 2008 Hickey College, St. Louis, Missouri
October 2008 Administrative Assistant Program
December 2003 McCluer North High School
December 2006 St. Louis, Missouri
COURSES
Business Communications Presentation Design and Development
Oral Communications Professional Development
Written Communications Human Relations in the Workplace
Word Processing--Core/Expert Office Procedures
Electronic Spreadsheet Document
Production
Document Formatting Database Management
SKILLS
Access FAX
Excel Transcriber
Word Photocopier
Outlook Typing
EMPLOYMENT
March 2011 Value Place
February 2014 Arnold, Missouri
Guest Service
Manager: assistant manager in the operation of the hotel. First line
hotel. first line of customer service. Answering multi-line phone system,
up sell any rent ready rooms. Monitor all finances at the front assure all
cash drops and deposits are accurate and made timely. Handle all guest
incidents when on duty. Maintain and order all office supplies and
equipment. Manage incoming and outgoing mail and faxes. Maintenance staff
to resolve cleanliness or safety issues; emergency medical care, fire and
disaster, and closing shift.
October 2010 Express-Scripts
August 2011 St. Louis, Missouri
Patient Client Advocate: Self starter, respond to complex customer calls,
resolve customer inquiries, refill medications on the program,
receiving faxes, and reviewing applications for qualified patients
January 2009 Life Skills
August 2010 St. Louis, Missouri
Community Living Instructor: Self starter, assisting those with
disabilities with hygiene, food preparations, and transportation
April 2007 Sheraton Clayton Plaza Hotel
July 2008 St. Louis, Missouri
PBX Operator: Self starter, multitask, answered multi-line phone
system and directed calls
to appropriate personnel
REFERENCES ARE AVAILABLE UPON REQUEST
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