Customer Service Human Resources

W. Davis

Human Resources/Billing Specialist & EMT-IV - Puckett EMS

Tucker, GA

***********@*****.*** - 423-***-****

WORK EXPERIENCE

Human Resources/Billing Specialist & EMT-IV

Puckett EMS - June 2011 to Present

Review employment applications and conduct initial phone interviews

* Prepare employment paperwork

* Work with facilities and patients to obtain accurate billing information and verify insurance

* Maintain records of employees' required certificates and credentials

* Liaison between employees and the regional vice president regarding policies and procedures

* Provide emergency and nonemergency medical care

EMT-I

Rural/Metro Ambulance Service, Polk County, TN - Benton, TN - December 2010 to June 2011

EMT-IV

* Provided emergency and nonemergency medical care to the sick and injured

Head Bookkeeper

Cooke's Food Store - February 2009 to March 2011

Reconciliation of accounts

* Developed fiduciary policies for cashiers

* Responsible for the management of charge accounts for other businesses

* Supervised the customer service desk

Early-Out Financial Counselor

Southeast Event Safety - Chattanooga, TN - August 2008 to February 2009

Discussed insurance payments and adjustments, as well as, obtaining and filing corrected or new insurance

* Negotiated best possible arrangements for the patent that met the guidelines of the facility

* Updated patients on unpaid balances

EMT-I

Southeast Event Safety - Harrison, TN - August 2006 to February 2009

EMT-IV

Lead Pharmacy Technician

CVS Pharmacy - Cleveland, TN - July 2005 to March 2008

Prepared prescriptions for pharmacists to verify

* Inventory management

* Resolved insurance issues

Lead Pharmacy Technician

Medical Center Pharmacy - Cleveland, TN - October 2000 to July 2005

Prepared prescriptions for pharmacists to verify

* Compounded specialty medications

* Inventory management

* Resolved insurance issues

EDUCATION

Certificate

Cleveland State Community College

August 2005 to May 2006

Health Sciences in Emergency Medicine

Lee University

August 2000 to May 2005

ADDITIONAL INFORMATION

Summary of Skills

• 8 years of pharmacy experience

• 8 years of clinical medical experience

• Detailed oriented

• Customer service

• Professional Compounding Centers of America trained

• Quality assurance

• Inventory management

• Strong verbal and written skills

• Business management

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