Customer Service Sales
Resume:
Natasha L. Adams
**** ******* ******* ** ***# **-133. Orlando Florida 32828 ***********@*****.***
Savvy Professional with over 10 years’ experience
Proven track record of success in management, sales, retail, and marketing. Committed to working hard,
working smart and building lasting relationships. Described by my peers as being creative, committed,
persistent, adaptable, honest and positive. Always striving for excellence.
EMPLOYMENT
March 2013- Current
Customer Service Account Manager, Duke Energy, Lake Mary, FL
Inbound/Outbound call center regarding customer accounts for service
Assisted with escalated call backs, and was on High bill resolution team
Assisted with training, motivating and empowering representatives to deliver total customer
satisfaction.
Maintained quality service by establishing and enforcing organization standards.
Safety Team committee in maintaining the safety and security of all employees, customers and
company assets (building, cash, equipment, supplies).
Sept 2012- March 2013
Sales Manager Advisor, Drive Time, Orlando, FL
Established relationships with new customers – Showed customers how to use acquired vehicles
after delivery.
Maintained contact with existing customers through meeting, emails and by phone.
Advised customers regarding payment options; loans and leasing banking terms.
Negotiated delivery and price variations.
Feb 2010– Sept 2012
Solution Manager Specialist, Century Link, Apopka, FL
Strategically manage account development
Generate revenue by obtaining customer commitments, negotiate and close contracts
Collaborate with customer to determine the most compatible product
Managed customer relations, credits and disputes
Maintain and manage business relationships
Review credit and establish accounts in billing system
Jan 2008 – Feb 2011
Office Manager, BluePrint Marketing Solutions, Orlando, FL
Managed and evaluated employee performance
Prepared quarterly written reviews and measured performance
Established client relationships
Increased revenue by extending contracts and adding additional services
Prospect for new business, and cultivate relationships
Completed weekly forecast for senior management
Resolved customer disputes, and issued credits
Ensure safety, security, quality, and location operation policies, procedures, practices, and
programs.
Oct 2004 - Dec 2007
Manager of Kiosk Sales, Verizon Wireless, Orlando, FL
Hired, trained, supervised and scheduled employees
Grew revenue with increased sales of 5K in one year
Followed up with credits and resolution of invoicing discrepancies
Created new product knowledge training materials for new hires
Strategically build and maintain profitable business relationships
Accountable for key progressive indicators
COMPUTER EXPERIENCE & SKILLS
Customer Service Data Entry Microsoft Word
Typing Scheduling Microsoft Excel
Coordinate Projects Budget Microsoft Power Point
Organizing Liaison Develop Presentation Material
EDUCATION
Masters, University of Phoenix
October, 2014 Completion
Major: Business Management
Bachelor of Arts, University Of Central Florida
June, 2000
Major: Political Science
Associate of Arts, Valencia Community College
June, 1998
Major: Liberal Arts
VOLUNTEER EXPERIENCE
Swim Coach, YMCA Orlando 2007- Current
Teacher’s Assistant, Seminole Board of Education 2010 – Current
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