Customer Service Manager

YUTONG WANG

University Place, WA 253-***-**** **********@*******.***

LinkedIn: www.linkedin.com/pub/yutong-wang/76/6b5/51b/

EDUCATION

University of Washington- Seattle, March 2014

• Medical Anthropology & Global Health- BA, Chinese- BA

Sichuan University, June 2012

• Studied Abroad Intensive Chinese

SKILLS & EXPERTISE

Computer Proficiency:

• Software Microsoft Office 2013 (Word, PowerPoint, Excel, Outlook, Publisher, One Drive)

• Type 60-70 wpm

Clerical/ Office Management:

• Data Analysis, Case Management, Event Coordinator

• Filed & Organized Confidential Documents, Social Services,

• Worked Independently, Communication/ Written Skills, Multi-task, Problem-solver

Management:

• Supervised Employees & Clients, Conducted Assessments

Personal Assistant:

• Managed Appointments, Managed Calendar, Scheduling, Phone Calls, Reviewed Recruiting Documents

Customer Service:

• Answered Phone Calls, Face to Face Interaction, Provided Feedback

Performed drug screening and background check

EXPERIENCE

Assistant Manager for TeaHouse, Present

• Handle Money, Provide Customer Service, Supervise Employees, Answer Phone Orders, Prep for Opening &

Closing

Intern as Case Manager/ Front Office at The Rescue Mission, July 2013- March 2014

• Performed Drug screening and background check

• Assisted in Weekly Assessments with Clients

• Supervised Clients and Children

• Managed Shift and Medication Logs

• Emergency shelter system

• Printed/ Faxed Confidential Documents, Answered Phone Calls

• Assisted Clients with Available Resources

Waitress for TeaHouse, Sept. 2005-June 2010

• Delivered Food Orders, Took Food Orders

American Red Cross- Volunteer, June 2007-May 2009

• Emergency Response Team, Updated Client Logs, Managed Confidential Files, Conducted Check-up Calls,

Event Coordinator

AWARDS

Deans List, Summer 2012, Winter 2012, Autumn 2013

UW Phi Sigma Theta National Honors Society

References Available Upon Request

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