Customer Service Project

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Neetika Gupta, PL/SQL Developer

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PRO F I L E AND CORE VAL UE S

I am seeking for a challenging position with a progressive firm where I can utilize my technical and

business acumen skills to accomplish corporate objectives. My core competencies and key to being a top

performer are strong project management skills, the ability to assess and resolve difficult situations,

s trong technical skills, business acumen, customer service (internal/external), and communication.

Professional Synopsis

• 6 years of IT education.

• 3.5 years of working experience with Birlasoft L td.

• Ensure client and customer satisfaction through quality delivery, communications, and

managing expectations

• More than 36 Months of experience in requirement analysis & design, coding, testing,

maintenance and implementation of Software Systems.

• Strong fundamentals on HP PPM modules like Demand management, Resource

M anagement, Project Management, Time Management and entities like Portlets,

Workflow configuration, and PL/SQL Reports.

• Performing daily support activities for PPM

• Dashboard Implementation

• Strong PL/SQL and SQL concepts.

• Strong M-views, Function, Procedure and T riggers fundamentals etc.

• Query optimization.

• Upgrade experience from HP PPM 7.5 to PPM 9.10.

Education

• 2008 – 2011: Master in Computer Application from Birla Institute of Technology,

Mesra, Ranchi

• 2005 – 2008: Bachelor in Computer Application from I I MT, Meerut

Professional Training and Certifications

• PL/SQL

• PPM Advanced Training Course (PPM8.0)

• Six Sigma Training

• HP PPM 8.0 Upgrade Training

• HP PPM 8.x Training

• What’s new PPM 8.0 and 9.0

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Area of Expertise

1. Project and Portfolio Management -Knowledge on implementation of different

modules of PPM/ITG tool.

2. Complete Software Development Life Cycle (SDLC)

1. Requirements gathering

2. Design and architecture

3. Customizing the product/tool to meet the customers need

4. Implementation and Product support

Technical Skills

Technical Expertise - H P PP M9.x/8.x/7.x, PL/SQL

Operating Systems Windows Server 2000, Unix, XP, Vista

Languages SQL, PL/SQL, C, C++, Java (Core)

Work Experience

PPM Implementation for Depository T rust & Clearing Corporation Aug

2011 – May 2014

Client: Depository Trust & Cl earing Corporation (DTCC), USA

Project Summary:

This project involved support of the HP PPM 7.5 including Demand, Project, Time, Financial,

Resource and basic Deployment Management Modules, HP Service Now In tegration, and

custom reporting (including Mat-View creations and PL/SQL Reports).

Responsibilities:

Involved in enhancements of existing PPM 7.5 implementation in Project Management,

Resource Management, Finance Management, Demand Management and modifying

Database Packages, Functions and Procedures as per the client’s requirement.

Support of existing Project, Resource & Financial Management Reports and Bug-Fixes.

Implementing changes in existing views, packages, functions etc. as per the required

f unctionality.

Creation and modification of M-Views.

Creation and modification of Procedures and Extracts.

Implementation of Dashboards.

Currently worked on impact analysis for upgrading the current implementation from

PPM 7.5 to PPM 9.1.

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Upgrade from PPM 7.5 to PPM 9.10.

Modification of custom PPM entities (Procedures, Packages etc.) from PPM 7.5 to PPM

9.10.

Environment: H P PPM 7.5, Oracle 9i, Oracle 10g Linux.

Employee Recruitment System March 2011-

Apri l2011

Summer T r ainee

Project Summary:

An-Enterprise requires a recruitment system for their placement services. The system will start from

resume submission from applicant. Once resume is submitted, recruitment committee will verify the

resume. After verification written test would be conducted. If candidate scores more than 60% in the

written test, he/she would be called for the interview. Results of the interview would be shared with

HR department and accordingly HR will either call the candidate for the HR discussions or send in a

rejection mail to the candidate. If candidate is passed in the HR discussions, formal offer letter would

be issued to them. Minimum Qualification required; BE, B.Tech, MCA.

Responsibilities:

Requirement gathering for the recruitment process.

Understanding of basic processes involved in the recruitment system.

Automating the recruitment process via implementation in PPM.

Environment: H P PPM 8.0, Oracle 9i, Oracle 10g Linux.

Key Achievements and Noteworthy Milestones

‘Extra M iler’ Award (For DTCC Project).

5/5 Voice of Customer (VOC) Award for DTCC PPM Implementation.

‘Best Team of the Month’ for DTCC project.

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