Customer Service Office Staff

Dana Knight, PHR

**** **** **** ***, ***** Linda, CA 92886

714-***-**** ****.******@*******.***

Committed human resource professional with 11 years of progressive experience. Recognized

for ability to connect with individuals across all organizational levels and establish a genuine

rapport with colleagues. Solid skills in organization, administration, and leadership.

Skills Summary

Employee Relations Human Resource Strong Accounting

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Payroll Processing Policies Background

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Office Management Job Analysis Compensation &

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Project Management Microsoft Office Benefits

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Staff Training & Quickbooks Labor Management

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Development Unemployment Workers Compensation

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Employment History

FENN TERMITE & PEST CONTROL – Buena Park, CA

Office Manager/ Human Resources, March 2013 June 2014

• Reorganized the structure of the office staff to better utilize the skill set of office

employees

• Streamlined reporting, reducing labor from one week to one day

• Processed payroll including benefits, 401k, commission and bonus calculation

• Managed office staff to form a team environment

• Created training manuals and implemented a training schedule and on boarding

process for new employees

• Supervised all accounting functions, accounts payable and accounts receivable

STAGE TECH – Santa Fe Springs, CA

Office Manager/Human Resources, 2003 2013

• Reorganized the entire accounting process to allow the CEO to quickly obtain

crucial information

• Cut payroll expenses across the board by closely looking at the system and finding

errors and opportunistic employee reporting. Created new time reporting

procedures

Created job manuals for each position in the company to show the proper flow of

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paperwork and sales procedures

Responsible for $1,000,000 in production and rental sales annually while

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still performing all job responsibilities as office manager

Executed events of all sizes that works with both my clients vision and their

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budget

Led and scheduled all labor, subcontractors and vendors for events to stay on

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budget and on time

OUTBACK STEAKHOUSE – Various Southeast Locations

Front of House Manager 1995 2003

• Resolved customer complaints to their satisfaction

• Scheduled wait staff, hostess and bus staff

Oversaw all Front of House operations managing customer wait times,

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wait staff seating charts, setting up the restaurant for opening

Closing cash reconciliations

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Extreme customer service from sending staff out to pick up a surprise gift

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to recooking a perfectly cooked steak three times just because.

Education

WESTERN GOVERNORS UNIVERSITY – Salt Lake City, UT

BS in Business Administration Human Resources Management

Certificates & Affiliations

PHR – HR Certification Institute

PROJECT + – CompTia

MEMBER Society For Human Resource Management

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