Customer Service Sales

RAMON SOTO MUÑIZ

HC ** Box *****, Aguadilla, PR *0603 * 787-***-**** * ************@*******.***

PERSONAL STATEMENT

I am a highly motivated person with retail and store management experience. I enjoy a

challenge and consistently achieve high standards and exceed company targets through

effectively working as a team player. Experience in all areas including customer service, stock

control, goods in, goods out, recruitment, training, disciplinary and staffing issues, and health

and safety.

I have technical expertise to repair computers, install and configure software. I repair phones

and TV’s.

PROFESSIONAL EXPERIENCE

Mayaguez Ford, Mayaguez, Puerto Rico

Ejecutivo de Ventas December 2013- February 2014

• Understands automóviles by studyng characteristics, capabilities, and features;

comparing and contrasting competitive models; inspecting autoimobiles.

• Demonstrates automobiles by explaining characteristics, capabilities, and features;

taking drives; explaining warranties and services.

• Closes sales by overcoming objections; asking for sales; negotiating price; completing

sales or purchase contracts; explaining provisions; warranties; services, and financing;

collects payment; delivers automobile.

• Maintained contact with existing customers through meeting, emails and by phone.

• Effectively took care of relevant paperwork.

• Maintained familiarity with used cars and stayed update regarding competitor’s

products.

• Looking for customer by social media (Facebook, Twitter) and by my own personal

webpage.

Journeys, Mayaguez, Puerto Rico

Store Manager August 2011 – August 2012

• Led and motivated the store team to increase sales and ensure efficiency;

• Managed the store’s stock levels – made key decisions about stock level and stock control.

• Analyzed sales figures – Utilized IT, information technology, to record sales figures, for data

analysis and forward planning. Analyzed and interpreted trends to facilitate planning.

• Forecast future sales volumes to maximize profits.

• Manage total store level operations, including staff hiring, training, evaluation and work

schedules.

• Maintaining communications between corporate office, distribution center, and all store

locations.

• Coordinate inventory control, receiving; merchandising (plan-o-grams) and store maintenance.

• Identifying the need for, and following through on, inventory replenishment and close-out

buying.

• Dealt with employment issues such as interviewing/hiring potential employees, conducting

appraisals and performance reviews

• Handle budget planning and tracking, accounting and payroll.

• Achieve sales goals required by Corporate Office.

• Responsible for every phase day-to-day store operations.

• Responsible for personnel management, merchandise selection and presentation and store

operations.

• Responsible for overseeing the entire store operations.

• Managed all aspects of merchandising, window displays, and stocking.

• Ensured excellence in customer service and resolved all problems at the store level.

Journeys, Mayaguez, Puerto Rico

Co-Manager June 2007 – July 2011

• Analyzed sales figures – Utilized IT, information technology, to record sales figures, for data

analysis and forward planning. Analyzed and interpreted trends to facilitate planning.

• Forecast future sales volumes to maximize profits.

• Identifying the need for, and following through on, inventory replenishment and close-out

buying.

• Dealt with employment issues such as interviewing/hiring potential employees, conducting

appraisals and performance reviews

• Handle budget planning and tracking, accounting and payroll.

• Achieve sales goals required by Corporate Office.

• Managed all aspects of merchandising, window displays, and stocking.

• Ensured excellence in customer service and resolved all problems at the store level.

EDUCATION

B.S. Bachelor of Arts and Music UIPR San German (June 2009)

Major: Music

TECHNICAL KNOWLEDGE

Platforms: Windows XP Professional, Windows 7

Software: Microsoft Office Suite 2010/ 2007/ 2003, Microsoft Outlook

Web: Website builder

Software: Word Press

SKILLS

• Bilingual (English & Spanish)

• Strong, visionary, results oriented leader

• Team worker

• Ability to work individually with minimal supervision

• Excellent Interpersonal skills

• Proven excellent time management skills

• Self-Starter

• Capable of operating in a fast paced technology driven

• Integrity. Risk taker, willingness and ability to face tough issues.

• Ability to develop trust and relationships with diverse businesses and clients

• Excellent oral and written communications skills

REFERENCES

• Available upon request

Contact this candidate