Customer Service Manager
Resume:
sabira ranjit
*********@*******.***
Al KHAIL, AL QUOZ, DUBAI UAE
SKILLS & WORK EXPERIENCES:
> Experienced and result oriented professional in Human Resources. Good
understanding of counseling, good communication and Presentation skill. A
good team player with proven ability to manage multiple assignments under
extreme pressure.
> Ability to relate well to the public, in person and over the telephone.
> Diplomatic, tactful, creative, discreet, flexible, resourceful,
dependable, well-organized, friendly, emotionally mature and
professional.
> Able to work effectively with multiple supervisors, balance and
prioritize multiple requests.
> Capable and practiced in handling complex and/or multi-faceted tasks.
> Effective office (clerical / secretarial), time management, and
organizational skills.
> Well-versed with Microsoft Windows and Office/Suite like Excel, Word and
Powerpoint.
objective
1. Experienced administrative assistant with over five years of
experience seeks position where knowledge and skills can be
applied.
2. To secure a position where my existing skills in the areas of
administration and customer service can be utilized by a
progressive and innovative company.
3. To secure a position where by hard work, dedication and the ability
to acquire new skills will advantage any company I work for.
Experience
Employer Jumeirah Creekside Hotel, Al Garhoud, Dubai, UAE
5 Star Hotel successfully completing 02 years, P.O. Box
78377, Dubai, UAE
Tel# +971-*-******* Fax #:+971-*-*******
Crossed Trained in Finance as Cost Controller.
Designation Human Resourses, Recruitment and L&D Coordinator
Duration Sept/2013 - till date
Specific Role
. Screening CVs of applicants.
. Assist HR Manager to shortlist the candidate.
. Reply emails to candidates.
. Schedule interviews.
. Interview candidates and take minutes of the interview.
. Provide effective administrative support to the HR and L&D teams.
. Assist recruiting team with the maintenance of applicant tracking
system and
job postings.
. Schedule and coordinates interviews and travel for internal and
external
candidates.
. Manages employee On-Boarding process for domestic and international
transfers and new hires.
. Screens applicants for basic compliance with position qualifications,
summarizes CVs for easier evaluation by the
departmental heads.
. Prepares new hire packages to be sent out to on-boarding candidates.
. Conducting interviews with candidates for middle management position
(only
for D&E grades).
. Completes monthly and year-end reports regarding termination/leavers
and
new hires.
. Manage recruitment dashboards and job postings.
. Answer queries in regards to employee benefits/enrollment.
. Work closely with payroll to ensure that employees are paid in a
timely
manner.
. Review employee complaints/concerns and works to resolve issues.
. Checks applicant references, making job offers, and initiating new
hire
documents needed.
. Insures that Human Resources files and records are maintained in
accordance
with the legal requirements and company policies and
procedures.
. Conducting exit interview for resign colleagues.
. Assist the HR Manager in developing job descriptions.
. To produce reports on learning and development activity using agreed
HR
performance indicators.
. To support the learning and development team in achieving HR business
plan.
. To provide administrative support to staff and managers in the
planning and
delivery of Learning and Development events.
. Sending out the invites and confirmation for upcoming trainings.
. Preparing monthly training calendar and monthly training reports.
. Conduct short trainings.
. Assist colleagues and managers in appraisals.
. Use Time Manager System and Learning Management System.
. Knowledge of Oasys and Oracle.
Employer Radisson Blu Resort, Corniche Road, Sharjah, UAE
5 Star Hotel successfully completing 31 years, P.O. Box
3527, Sharjah, UAE
Tel# +971-*-******* Fax #:+971-*-*******
Designation Human Resourses Coordinator
Duration Sept/2012 - till date
Specific Role
. Raw visa application for new staff
. Handling new medicals and for renewals
. Update and monitoring vaccination
. Prepare all sorts of letters
. Update, monitor and prepare all types of reports on regard of staff
. Handling leaves of staff.
. Assist and follow up maintenance and request from staff accommodation.
. Handling cancellation.
. Prepare all sorts of certificates.
. Handling payroll by the end of every months.
Employer Japan-Turkey Metro Joint Venture, Obayashi-Kajima-Yapi
Merkezi
Dubai Rapid Link Consortium - Civil Works (DURL), Dubai
Metro Project,
Union Square, P.O. Box 182845, Al Maktoum Road Dubai,
United Arab Emirates, Tel# +971-*-***-**** Fax #:+971-4-
221-2181
Designation Human Resourses Assistant
Duration Dec/2007 - July/2010
Specific Role
. Raw application for Visa Processing for workers
. Residence application, Medical,/Health & Labor
Card/Contract processing
. Re-application of Labor contracts/ Labor cards or Health
card if any problem encountered at first application at
MOL (MINISTRY OF LABOUR).
. Filing and Keeping records of all workers.
. Informing camp bosses to arrange the employees for
medical as per scheduled form hospital.
. Forwarding labor contracts for signature to sites and
have strict monitoring to avoid losing or delaying for
submission to MOL.
. Distributing Labor/Health card to labors and updating
the records for future references.
. Process renewal of Labor/Health cards and Residence
Visa.
. Making new Labour contract after annual appraisal and
update the record in MOL.
. Amendment of any mistakes encounter in labor card or
health card or residence stamping (etc. wrong photo,
incorrect spelling or date) to MOL.
. Repossessing of Labor card or health card in case it's
lost.
. Transfer of residence visa to renewed passport and
amending to MOL record.
. Applying family visa.
. Acknowledge all the medical claim forms from different
sites.
. Get approval for all the medical claims agreed upon
company rules and forward to accounts department for
reimbursement.
. Ensures that human resource files and records are
maintained in accordance with legal requirements and
Company policies and procedures.
. Keeping records for cancellation forms.
. Providing documents required by sub branches as per
their request.
. Receiving invoices from different sites, evaluate them
and process for payment.
. Proper documentation of those invoices for future uses.
Education
Level Proficiency Certificate Level
Institution Amrit Science Campus, Thamel, Kathmandu
Result 2nd Div, TU Board
Year of Completion 2000
- Level School Leaving Certificate
Institution Gautam High School, Lagan Tole, Kathmandu
Result 1st Div, HMG Board
Year of Completion 1998
Other Trainings And Certifications:
Conducted By Catalyst Computer Centre, Dhalko, Kathmandu
Trained on Computer Fundamentals, MS-DOS, Windows, MS-Word,
Power Point,
Multimedia, Internet, E-mail and Utilities
Year Feb/2001
Conducted By Abacus Computing Center, Putalisadak, Kathmandu
Trained on HTML, DHTML, Java Script, VB Script, Front Page, ASP,
Personal Web Server, Photoshop + ImageReady and Web
Page Hosting
Year Apr/2001
Conducted By Zenith Computers (P.) LTD. NewRoad, Kathmandu
Trained on Graphics Designing: Adobe Page Maker, Adobe Photoshop,
Corel Draw & Macromedia Freehand
Year Sept/2001
Conducted By iEarn Nepal, Kathmandu, Nepal
Trained on Use of Internet and other new technologies to engage in
collaborative educational projects
Year Apr/2004Conducted By
Conducted By United School, Satdobato, Lalitpur, Nepal
Trained on Workshop on Educational Planning, Implementation and
Evaluation
Year Jan/2005
PERSONAL information
Date of 23 Apr 1981
Birth:
Place of Chickanmugal, Kathmandu, Nepal
Birth:
Nationality: Nepalese
Sex: Female
Marital Married
Status:
Height: 5' 0"
Weight: 50 Kg.
Visa Status: Employment
[pic]
Contact this candidate