Customer Service Sales
Resume:
David Saunders
Lancaster, PA 17602
*******@*****.***
Education:
M i l lersville College, M i l lersville, Pennsylvania : 2012 – 2014
• Bachelor of Arts in English
• Graduation Date: June 6, 2014
• Graduated Summa Cum Laude with a GPA of 4.0
Har risburg Area Community College, Lancaster, Pennsylvania: 2010 – 2012
Occupation:
Brossman Learning Center, Har risburg Area Community College, Lancaster, Pennsylvania:
Peer tutor, August, 2011 – May, 2014
Responsibilities included:
• Assisting college students as they plan and revise writing assignments for classes.
• Helping students build stronger understanding of grammar and style.
• Ensuring understanding and compliance with academic honesty policies.
• Working with students in a respectful and helpful manner.
• Proofreading and revising campus-wide publications.
Borders Outlet Store #437, Lancaster, Pennsylvania
General Manager, November, 2005 – January 2010
Responsibilities included:
• Managing cash accountability and sales goals for a team ranging from seven to sixteen employees.
• Maintaining high standards for cleanliness, customer service, and profitability.
• Interviewing and hiring excellent candidates to create a cohesive team that consistently surpassed sales
goals and company expectations.
• Establishing and maintaining numerous concurrent channels of communication between the corporate
office and pertinent parties within the store, as well as partners in the local community and beyond.
• Controlling both incoming and outgoing inventory shipments with precision and speed.
• Ensuring accountability and honesty among staff members, and participating in confidential Loss
Prevention investigations when integrity had been suspected to be breached.
• Creating information systems and Excel spreadsheets to monitor past performance, predict business trends,
and assess future needs.
• Annually opening and closing a Day By Day Calendar Company store that required doubling staff and
training new employees on two separate POS systems, as well as effectively dividing attention to ensure
that both the Borders Outlet store and the Day By Day were both perfectly prepared for fourth quarter
success.
Movie Gallery: York, Palmyra, Ephrata, Willow Street, Womelsdorf, and Elizabethtown, Pennsylvania
Store Manager, August, 2004 – October, 2005
Responsibilities included:
• Overseeing the special projects of the central Pennsylvania district, including the opening of new stores and
the conversion of recently purchased stores to Movie Gallery systems and standards.
• Becoming well-versed in the science and sales of indoor tanning, a business that ran concurrent with video
rentals for Movie Gallery, eventually becoming a resource and leader for the entire district.
• Hiring, training, and organizing teams to quickly fulfill the changing business needs of multiple locations.
• Developing business plans and monitoring budgets for a variety of stores in many differing communities.
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