Customer Service Training

Melissa Wetmore

Wadesboro, NC

********@*******.*** - 704-***-****

I have had approximately 24 years in customer service. I have worked for numerous convenience stores, for

multiple years,I am very experienced in how to run a convience store, the day to day, operations. Helping

customers, and vendors. Daily reports, shift reports, balancing drawers, etc. I also worked, at Memorial

hospital, emergency department, I worked in support staff capacity, I particapated in national, and city related

mock diaster drill required training, and always scored extremely high, for five years consectively.I was

previously cpr certified, and I am in process of studying for, state board test, for cna certification. Then I can

follow, my long desire to follow my dreams, and obtain my nursing degree..

WORK EXPERIENCE

Cashier/Customer Service

Family dollar - Wadesboro, NC - August 2013 to August 2014

Responsibilities

Assisted customers in finding items,stocking, recovery, cleaning, basically. Whatever was. Needed.

Accomplishments

Cashier, customer service, cash handling, shift reports etc. I also did the training for new hires.

Cashier/Customer Service

Cq mart - Wadesboro, NC - June 2001 to August 2013

Responsibilities

Assisting customers, stocking, cleaning shelves,running cash register shift reports assisting manager with

scheduling etc. I also did the training for new hires.

Accomplishments

I developed quite the following, I had numerous customers that only started trading at that store, because I

worked there.

Cashier/Customer Service

Fast shop - Ansonville, NC - April 2001 to August 2006

Responsibilities

Cashier,cleaning, stocking, etc

ER Registrar

Memorial hospital of Jacksonville - Jacksonville, FL - April 1996 to May 2001

Responsibilities

I checked patients into the emergency room, Obtained all of thier personsal information, collected any

payments,copays. Assisted triage staff, I helped to identified any DOE patients. I also acted as a chaporne if

needed,when nursing staff was short. I also did any special projects that the nursing staff needed assistance

with. I am familiar with, medical terminogy, icd 9 coding, some medicare, and medcaid, billing requirements,

some Account receivsbles. I also did some dictation.

Skills Used

I was trained and scoref highley, during national, and city wide, mock diaster training, for numerous years,

consecutivly.

EDUCATION

Diploma in Academics

Nb forrest - Jacksonville, FL

1985 to 1985

SKILLS

Nc Lottery

ADDITIONAL INFORMATION

I also have four years experience, in taking care my parents, which have dementia/heart failure, strokes

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