Customer Service Sales
Resume:
MAYRA S. GUTIERREZ
**** **** ***** ***** 702-***-****
Las Vegas, Nevada 89130 *****.**********@*****.***
PROFESSIONAL OBJECTIVE
To pursue a career with a company that will utilize my expertise in MANAGEMENT &
ADMINISTRATION to benefit mutual success.
SUMMARY OF QUALIFICATIONS
Loyal professional with over 15 years in positions requiring excellent PROJECT MANAGEMENT
skills, from Startup to Completion.
• Detail-Oriented with proficient PROJECT MANAGEMENT & ADMINISTRATION abilities:
Developing Strategic Plans, Budgets, Policies & Procedures
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Estimating, Ordering & Purchasing
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Maintaining Inventory, Quality & Safety Controls
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Preparing Accurate Documentation & Reports
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Working Well Under Pressure of Multi-Tasks, Workloads & Deadlines
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• Self-Motivated Team-Player with proven SALES, MARKETING, NEW CLIENT
DEVELOPMENT, INSTRUCTOR/TRAINER, INTERPRETER/TRANSALTOR,
CUSTOMER SERVICE & PUBLIC RELATIONS skills:
Developing New & Referral Clientele
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Servicing & Maintaining Established Accounts
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Conducting Sales, Service & Product Presentations
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Facilitating Formal Classroom Training Sessions
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Troubleshooting, Problem Solving & Conflict Resolution
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Projecting Positive Company Image
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Dedicated to Excellence & Customer Satisfaction/Retention
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Fluent in both English & Spanish Languages
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• Computer Skills: AutoCAD 2010 & MS 2010 Systems; Windows 8, Microsoft Word, PowerPoint,
Excel, Outlook & Software.
LICENSES / CERTIFICATIONS
• B-1 General Contractor License, State of California: Inactive
• Bondable: Past Background Security Clearance (Thomasville Furniture)
EDUCATIONAL BACKGROUND
Keller Graduate School of Management, Henderson, Nevada
MASTER OF BUSINESS ADMINISTRATION DEGREE (2014)
Emphasis: Project Management
Courses: Project Management Systems; Human Resource Management; Managerial, Statistics, Analysis,
Application, Marketing, Finance & Accounting; Managing Organizational Change; Business Economics.
International Academy of Design & Technology, Las Vegas, Nevada
BACHELOR OF FINE ARTS DEGREE in Interior Design (2007)
NOTE: See End of Resume for “Specialty Training.”
PROFESSIONAL EXPERIENCE
2006 - THOMASVILLE FURNITURE-SUMMERLIN, Las Vegas, Nevada
2013 INTERIOR DESIGN CONSULTANT (2/12 – 12/13)
Responsible for exemplary customer service at High-End Furniture Showroom including: Greeting
customers and assessing needs for living room, dining room and bedroom furniture, utilizing English-
Spanish Interpreter/ Translator skills as needed; Conducting presentations in fabric and other color
coordination; Traveling to homes and businesses to take measurements and create space plans and
layouts; Creating bids, estimates and purchase orders; Collecting payments; Following up with clients as
to order changes, delivery times, material quality and other issues to ensure customer satisfaction,
retention and referrals; Operating computers with Microsoft Software to enter/access client information,
creating sales projections and generate final reports; Training employee in standard operating procedures.
Accomplishments:
Received 6 “Top Store Sales Awards”, 2 Top Region Awards” and numerous “Letters
of Appreciation” from customers.
INNOVATION DESIGN – Las Vegas, Nevada
OWNER / OPERATOR (11/06 – 12/13)
Established, owned and operated home-based Interior Design Firm specializing in kitchen and bathroom
renovations from start-up to completion including: Assessing homeowner and small business client
needs, utilizing English-Spanish Interpreter/Translator skills when necessary; Taking room
measurements to develop space plans and layouts, ensuring strict adherence to building codes; Preparing
project bids, estimates, budgets and work orders; Utilizing AutoCAD System to create drawings;
Procuring building permits; Researching, ordering and purchasing lighting, fixtures, flooring, drywall,
stucco, windows, sinks, cabinets, toilets and all plumbing material; Interviewing, hiring/firing, training,
scheduling, assigning job duties and supervising up to 30 subcontractor and employees ; Overseeing and
inspecting job sites to ensure strict adherence to time allocations, quality workmanship and safety
controls; Conducting final walkthroughs with owners and government officials.
6/05 – HOME DEPOT – Las Vegas, Nevada
12/11 FLOORING SPECIALIST & INSTRUCTOR
Performed duties same as Thomasville Furniture above for extremely high-volume Flooring Showroom to
include: Interpret blueprints and specs, as well as schedule measurements with outside contractors;
Utilizing computers to assess space and floor plan results; Calculating project material, bids and budgets;
Writing contracts and processing payments with clients; Supervising on-site activities to ensure quality of
workmanship and material; Preparing Monthly Sales Reports; Following up with clients to ensure
customer satisfaction, retention and referrals; Trained management and non-management personnel;
Utilizing English-Spanish Interpreter/Translator to assist contractors, laborers and clients.
Accomplishments:
Due to extensive knowledge of flooring, chosen to serve as Instructor of 2-hour
Saturday classes with 15-35 customers in wood, stone, carpet and laminate
installation procedures.
Received Sales Bonuses for consistently exceeding Monthly Sales Quotas.
PROFESSIONAL EXPERIENCE (Cont’d)
1996 – LLOYD CONSTRUCTION – San Jose, California
2004 GENERAL CONTRACTOR (4/96 – 4/04)
Helped establish and operate company specializing in kitchen and bathroom tenant improvements,
renovations and upgrades including: Assessing, coordinating and controlling all facets of construction,
from startup to completion; Working closely with architects and engineers; Staffing, negotiating bid,
scope and service agreements, scheduling and supervising subcontractors; Ordering, purchasing and
leasing all material, supplies and heavy equipment; Inspecting projects to ensure strict adherence to
building code, quality and safety policies.
PROPERTY INSPECTION SERVICES – San Jose, California
RESIDENTIAL INSPECTOR (2/00 – 1/01)
Conducted visual inspections on all facets of single and multi-family homes, from foundations to roofing,
including property sites, structural, exterior, mechanical, electrical and plumbing systems. Evaluated
health and safety, non-code compliance and other issues to create accurate Inspection Reports for
homeowners and real estate firms.
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