Sales Customer Service

Russell S. Lawson -***********@*****.***

**** **** ***** ***** ( Valrico, Florida 33596 ( Cell 813-***-****

. Home 813-***-****

Summary: Experienced multi-unit manager and motivator of staff in

fast paced detail orientated industries. I am driven by a

desire to excel in challenging environments that require

dedication and persistence.

Experience:

GoldMax USA CENTRAL

FLORIDA & NORTH TEXAS

Regional Manager

Oct 2012 to Jan 2014

. Direct and manage daily operations of 18 retail locations for

a prestigious national buyer of precious metals.

. Responsible for recruiting, hiring and training of new buyers

and outside marketing personal.

. Maintain all schedules and accountabilities for time and

attendance.

. Performed human recourses functions within my assigned region

including progressive disciplinary action.

. Maintained corporate targets for key performance indicators

(KPI's) while exceeding profitability goals.

COMMAND CENTER

SE United States

Southeast Regional VP

Oct 2010 to Mar 2011

. Oversaw operations for southeastern region for national

staffing firm.

. Identified properties in markets for expansion and relocation

for underperforming locations.

. Opened three new locations in new markets.

. Was responsible for overall regional expenses including P&L,

A/P & A/R internal staffing costs.

. Hired and trained Area VP for expanding market.

. Performed Human Recourses functions to include hiring,

progressive disciplinary action and termination.

. Traveled region to screen and hire new staff and network at

key events in the marketplace for gained market share and

continued growth.

ABLE BODY LABOR

CENTRAL FL

District Manager

June 2009 to Sept 2010

. Transferred into the Florida market and was responsible for

eight locations in Polk, Orange, Osceola and Lake Counties

with the same responsibilities and duties listed below.

ABLE BODY LABOR

CENTRAL TX

District Manager Central

Texas - Sept 2005 to June 2009

. Oversaw and managed the operations of eight temporary staffing

offices in Austin, Cedar Park, El Paso, San Antonio, San

Marcos, Temple and Waco, Texas.

. Maintained #1 ranking of most profitable district for 2008 and

first half of 2009.

. Interview, hire, train as well as progressive disciplinary

action and termination of all staff in my district.

. Responsible for overall stores performance to include full P&L

responsibilities, sales, A/P & A/R of a $15M annual operation.

. Scout for real estate and perform market surveys while opening

additional locations within my district. District increased

from 4 to 8 locations in 3 years.

. Run operations of branch in absence of managers to ensure

operational excellence.

. Sales and marketing to key "A Level" accounts to ensure

satisfaction and continued business relationship.

. Point of contact for all customers for resolution of issues

ranging from billing to worker placements.

COMMAND CENTER

AUSTIN, TX

Operations Manager

Jan 2004 to June 2005

. Managed the daily operations of a start up temporary staffing

office in the fields of Technology and Construction.

. Interview and conduct compliance checks on employment

eligibility documentation for all temporary staff.

. Was responsible for overall store performance to include P&L

statements, sales, billing, A/P & A/R.

. Managed and trained staffing specialist and sales associates.

. Performed duties in the field to include customer service

calls, market expansion and OSHA compliance.

. Performed Human Recourses functions including hiring,

progressive disciplinary action and termination.

CHECK 'N GO OF TEXAS, INC

SAN ANTONIO, TX

District Director of Operations

April 2002 to May 2003

. Developed new market in central and south Texas.

. Opened twenty-two stores, spurring the development of

four additional districts.

. Oversaw the daily operations of fourteen stores with an

annual sales volume in excess of $25,000,000

. Was responsible for overall district performance to

include Controllable Expenses, Fees and Debt.

. Designed, implemented and trained staff on regulatory

compliance policies.

. Conducted monthly and quarterly audits for OCCC and FDIC

compliance and accountability.

. Performed Human Recourses functions to include hiring,

progressive disciplinary action and termination.

LABOR CONNECTION, INCORPORATED

SAN ANTONIO, TX

Assistant District Operations & District Sales Manager

Aug 1999 to Nov 2000

. Interviewed, hired and trained all new staff for the South

Texas District.

. Was responsible for all operations staff, consisting of six

offices within San Antonio and Austin.

. Trained all Operations Managers on computer system, company

policies and procedures, health and safety (including

OSHA), worker compensation, insurance, payroll, taxes, EEOC

& ADA compliance, human resources and effective accounts

receivable procedures.

. Performed office, field and personnel audits for the South

Texas District.

. Assisted Sales Managers with recruiting and sales to meet

necessary quotas and set forecasts.

. Compiled and audited weekly sales and operational data for

corporate ledgers and office P & L's.

. Was responsible for increasing projected sales for 2000

from 2.5 million to 6.0 million plus.

CERTIFIED SYSTEMS, INCORPORATED

MESQUITE, TX

Area Manager - Sales

Feb 1998 to Apr 1999

. Established need for programs and customized to each

prospect's needs.

. Contracted clients and maintained reports for tax and legal

purposes.

. Expanded and maintained client base through continued

customer service.

. Performed employee orientations in an effort to explain

programs, insurance and benefit options.

. Provided regular onsite visits for purpose of question and

answer sections as well as detailed explanation of the

Safety Surveys provided by the Loss Control department.

CONSOLIDATED CIGAR CORPORATION

FORT LAUDERDALE, FL

Territory Manager - Sales

May 1994 to Jan 1998

. Responsible for all sales and distribution of products in

thirty-seven Texas counties.

. Serviced and updated product distribution for six direct

buying distributors. Placed two of these distributors on

direct buying status.

. Responsible for all new item introductions into this

territory.

. Ensured product freshness and customer loyalty for all

accounts.

. Prepared and presented accounts with rack programs and

upcoming promotional goods.

. Responsible for writing weekly orders for two distributors.

Education:

USAF

KESSLER AFB, BILOXI, MS

Air Traffic Controller

CCAF

USAF

26 Credit Hours

Dec 1989

Combined credit hours

References:

Available upon request

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