Customer Service Sales
Resume:
Jill M. Weis
Terryville, CT. *6786
OBJECTIVE:
To pursue employment in a Management capacity utilizing my experience,
extensive/related background, various strengths and career motivation.
STRENGTHS:
* Excellent communication skills; ability to interact well with all
types/levels of individuals.
* Strong leadership skills: ability to work well with and
motivate/train/supervise people.
* Well organized; work efficiently under demanding situations, both
independently and as team
player/leader.
* Highly self-motivated; ability to adapt quickly to new situations.
* Ability to research/analyze/organize/implement/oversee policies and
procedures, efficient operation,
customer-client satisfaction, customer service projects, etc.
* Computer literate; familiar with Microsoft, Windows, Excel, E-Mail,
etc.
* Well-versed in administration of PBX/Lucent Technology ACD/Voice Mail
Systems.
* Consistently meet/exceed goals, increase sales utilizing humanism.
* Responsible, dependable, conscientious, diligent individual.
EDUCATION:
* Diploma; Wilby High School (Waterbury, CT).
* Completed courses: Supervision. Oral Communication; Waterbury State
Technical College
(Waterbury, CT).
* Attended seminars: Performance Management. Sexual Harassment in the
Workplace. Certified for Hazmat shipping.
* Desire to continue education/training, if in accordance with
employer's wishes.
EXPERIENCE:
1/2000- 5/08: Prostrong Inc (Oakville, CT).
Director of Purchasing and Customer Service. Responsibilities include:
Direct and Manage all phases of the Customer Service Inbound and
Outbound, as well as returns and refunds. Hire and direct the training
of new Employees. Direct all warehouse shipments and functions.
Manage all phases of purchasing components needed for cosmetic items,
follow up to ensure delivery and schedules are meet. Payroll
processing.
1998 - 2000. Connecticut Telephone (Wallingford, CT).
Customer Care Supervisor. Responsibilities include:
hiring/dismissing/training/scheduling/motivating/
evaluating/supervising approximately 25 employees; monitor/coach
staff; focusing on customer service/retention of customers;
inbound/outbound customer service environment; etc.
1992 - 1998. Fosdick Corp. (Wallingford, CT).
Customer Service Manager. Managed day-to-day customer service
operations, including responsibility for a 22-client Call Center with
27 representatives, a 3-person correspondence, tracer and claim group.
Responsibilities included generation/implementation of customer
service policies and insuring client satisfaction;
monitoring/reporting department statistics and maintaining proper
staffing levels. Motivating employees to insure proper level of client
satisfaction. Statistical evaluations/reporting department
efficiencies. Responsible for technical operations of the AT&T
DEFINITY ACD SWITCH with two TI'S.
1991 - 1992. Bloomingdale's by Mail (Cheshire, CT).
Team Coordinator/Supervisor Responsibilities included 20 order entry
operators,
Coaching/monitoring all representatives so maximum performance will be
achieved.
1989 - 1991. Powerlines Telemarketing Corp. (Waterbury, CT).
Sales Supervisor Responsible for staff of 30; monitor/coach
employees; motivate; consistently exceed
100% of sales goals.
References Available Upon Request
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