Customer Service Medical

LINDA T. LAI

** ****** ******, ** ***** **********@*****.*** 949-***-****

OBJECTIVE To be a part of an organization where the environment allows me to maximize the person I am

both professionally and personally, and be celebrated for the ideas I bring and the energy I

invest.

•

SKILLS & MS Office, MS Word, MS Excel, MS PowerPoint

ABILITIES

• Exceptional customer service skills

• Excellent communication and interpersonal skills

• Strong analytical skills

• Organizational and multi-tasking abilities

• Solid negotiation skills

• Ability to adapt quickly in a fast paced environment

• Medical Terminology

• Medical Office Administration

• Medical Insurance Records

• Appointment Scheduling

• Medical Office Procedures

• Keyboarding 50 WPM

• Computer Medical Billing

• Medicare Billing and Commercial Insurance Billing

• EMR

• Physiology

• Accounting

• Interpersonal Skills

• Completed AAPC ICD-10 coding in preparation for October 2015 implementation

• Thorough knowledge of ICD-9 and ICD-10

• Thorough knowledge HCPCS Coding

• Full understanding of HIPAA regulations

EXPERIENCE MEDICAL BILLER/OFFICE MANAGER, INTEGRATIVE MEDICINE

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JULY 2009-PRESENT

• The primary responsibilities of my duties include but are not limited to supervising all

office staff such as the medical assistant, receptionist, and medical biller. I provided

staffing and human resources functions as well as ensuring superior customer

service are provided to every patient encountered. I oversaw all medical office

operations including billing, coding and collections, appointment scheduling, and

medical records maintenance.

• Responsible for the maintenance of the patient’s documents and their addresses.

• Maintained patient’s information, reports, income reports and statistics with balancing

the daily schedule.

• Assisted physicians with all credentialing and contracting issues.

• Developed the forms, manuals, and procedure of organization.

• Process patient’s billing, statements, reimbursement claims, post transactions and

data.

• Handle with the queries and respond to them by telephone, writing, or email.

• Responsible for the reports distribution, telephone and generation of bills.

• Bill all claims within 2 working days.

• Follow up with claims and payments.

EDUCATION SADDLEBACK COLLEGE, MISSION VIEJO

BILLING CERTIFICATE

UC SAN DIEGO, LA JOLLA

Electrical Engineering

REFERENCES AVAILABLE UPON REQUEST

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