Project Manager Customer Service

MOHITH GUPTA, MITTAL

ITIL Foundation Certified Sr. Business Analyst with expertise in

Information Technology, Leadership & Customer Engagement

Experience Summary

* Sr. Business Analyst with over 7 years of experience in Content

Management Systems Lotus Notes, SharePoint 2010 & 2013/Project

Management/ Business Analysis/ Business Coordination with strong

communication and customer management skills.

* Strong Technical Expertise in Lotus notes to Sharepoint, LiveLink to

Sharepoint, and Access 2003 to Sharepoint Migration using Quest & Tzunami

migration tools.

* Well versed in project management and planning processes such as project

organization, Project life cycle (initiation, execution, monitoring,

tracking, controlling, and project closure).

* Experience in managing complex and very large projects involving multiple

teams and applications and using tools like Share Point.

* Extensive onsite/offshore global delivery model experience including KAP

(KT), client interaction, coordination, support and maintenance, user

communication and onsite team management capabilities. Ability to

interact with cross-cultural teams.

* Good understanding of software development life cycle (SDLC).

* Conducted JAD sessions to allow different stakeholders to communicate

their perspectives with each other, resolve any issues and come to an

agreement quickly.

* Reviewed and finalized the User Requirement Specification, Functional

Requirement Specification and Technical Specification.

Assisted project manager to manage schedules, project timelines, and

resources.

Used MS Visio to carry out the business modelling efforts to develop the

business architecture for rapid and controlled application development

Created Use-Cases and Requirements Documents to document business needs

Created Activity, Sequence and Process-Flow diagrams

Participated in weekly status meetings to present status and incorporate

any digressions from the original scope.

Involved in cross-functional teams, developing new ways to boost efficiency

and delivering results in a fast changing environment to achieve company

goals

Analyzed the "As is" and "To be" system documents to show the current and

proposed functionalities of the system.

Worked on Data analysis and creating Functional requirements.

* Excels at creating and implementing technical and operational plans and

strategies.

* High understanding of Core Sharepoint 2010: Information Architecture,

Site Planning, Site Development, List and Libraries, Document Management,

Content Types, Workflows, User Interface, SharePoint 2010/2013

Collaboration and Development.

* Strong knowledge of Lotus Notes and LiveLink content management and

Nintex workflow tools.

* Competent liaison between management, client and personnel.

* Strong communication, presentation, analytical and problem solving skills

along with experience of working in multi-cultural environment.

* Proficient in managing & motivating teams for running operations &

extensive experience of developing procedures, service standards &

operational policies for business excellence.

* Creative and Innovative, Keep up to date with the methodologies and best

practices through continous training and courses enrollment. Well

experienced in creating dashboards and reports for senior management.

CERTIFICATION

* ITIL V3 Foundation Certification

* Sun Certified Java Programmer(SCJP 5.0)

* Diploma in Java Technologies in NIIT.

* 35 hrs of Project Management training from MSLW.

SKILL DETAILS

Managerial skills- Leadership & Direction, Management and multi-project

supervision, Project Management, Sr. Management reporting and dashboards,

Project discipline, Forecasting, Quality control, Client interaction,

offshore & onsite coordination.

Technical skills- MS Sharepoint, MS Project, LiveLink, Lotus Notes Content

Management Systems, BMC Remedy ITSM Tool,, Word, Excel, PowerPoint, ITIL

framework,Windows Operating systems, Internet, Waterfall/agile methods.

Tools- Quest (Lotus to Sharepoint Migration), Tzunami (LiveLink to

Sharepoint Migration), Nintex Workflow

EDUCATION

* Bachelor of Technology

PROFESSIONAL EXPERIENCE

Hennepin County., Sr. Business Analyst, Minneapolis, MN Apr 2014 -

Current

Project: Lotus Notes to SharePoint 2013 Migration

* Gathering the requirements and analyzing the complexity of the data.

* Developing a Migration Approach and helped the PM to set up a Factory

Migration Approach.

* Creating and confirming the communication plan with the stake holders.

* Identified the issues and prepared a plan for fixing the defects.

* Performed migration of LotusNotes to SharePoint 2013 using Quest

Migration Tool.

* Helped the team in Migration and fixing the defects.

* Involved and communicated to the business users during the User

Acceptance test phases.

* Documented the challenges faced and limitations during the migration.

* Helped in setting up a team for Lotus Notes database Archival process.

TECH MAHINDRA, Glendale, CA Dec 2013

- Mar 2014

Nestle USA Inc, Sr. Business Analyst

Worked on an onsite/offshore Sharepoint Applications Support & Maintenence

Project with 10 FTEs.

* Responsibilities include planning, executing and maintaining project

management processes and disciplines in the areas of: project scope,

schedule and quality management; communications management; human

resource management; cost management; procurement management; risk /

issue management and change management.

* Defined, implemented and managed customer dashboard and monthly

KPI/Service Level reporting across entire customer base.

* Managed staff of 15 SharePoint technical FTEs who were responsible for

ongoing support and maintenance management

* Developed project success criteria in order to manage project performance

using appropriate tools.

* Identified issues, risks and appropriate mitigation plan to lessen

potential negative impact to project plans.

* Coach, mentor and lead personnel within a technical team environment.

* Responsible for coaching and mentoring, performance evaluation of 4 Team

Lead reportees.

* Monitor progress to make sure program objectives are delivered on time

and within budget, and business results are realized.

* Be the final point of approval for contingency plans and scope.

TECH MAHINDRA, Bangalore Apr 2013

- Nov 2013

Applied Materials Inc., Sr. Business Analyst

Project: Lotus Notes to Sharepoint Migration

* Gathering the requirements and analyzing the complexity of the data.

* Developing a Migration Approach.

* Creating and confirming the communication plan with the stake holders.

* Identified the issues and prepared a plan for fixing the defects.

* Performed migration activities using Quest Migration tool.

* Led a team of around 10, helping them in Migration and fixing the

defects.

* Involved and communicated to the business users during the User

Acceptance test phases.

* Documented the challenges faced and limitations during the migration.

* Helped in setting up a team for Lotus Notes database Archival process.

* Setting up a Support process using ITIL Framework.

MAHINDRA SATYAM, Austin, TX

Applied Materials Inc, Sr. Business Analyst

Project: Lotus Notes to Sharepoint Migration Jan 2012- Mar

2013

* Had been a SPOC to all Lotus Notes to Sharepoint Migration Activities

working closely with the client to understand the requirements.

* Analyzing the complexity of the data and understand what data has to be

migrated/what has to be archived.

* Helped in allocating the workstations for installing and executing

migration jobs using Quest Migration tool.

* Helped in setting up a team of around 10+ people in the Factory Model to

start actual migration.

* Created a training module for end user change management.

* Provided the plan for cutover.

* Documented the challenges faced and limitations during the migration.

* Selected few databases for pilot migration.

* Perform migration of Lotus Notes databases to Sharepoint.

MAHINDRA SATYAM, Bangalore Feb 2010 - Dec

2011

Applied Materials Inc., Sr. Business Analyst

Project: LiveLink to Sharepoint Migration

* Analyzed the existing LiveLink environment.

* Gathered all the requirements from the end users and communicated what

data has to be migrated to Sharepoint.

* Performed migration of Folders/CoP's to Sharepoint 2010 using Tzunami

tool.

* Involved in the migration of 2TB data from LiveLink to Sharepoint

platform to reduce processing cycle time, improve customer service and

compliance, and establish agility and flexibility.

* Communicated and work with Project Manager to define metrics, performance

goals and risk analysis.

* Extracted enterprise business rules and business processes and

developed/deployed Rule sets for mortgage application risk assessment

module.

* Responsible for development of ITIL based enterprise problem management

policies, processes, targeted communication approach and escalation

strategy.

* Promoted implementation of ITIL based non-functional Service Design

requirements within development

* Provided a disciplined process for introducing required changes within

the Information Technology (IT) environment, with minimal disruption to

ongoing operations and services over Remedy application.

* Assessed, planned Change Management process. Represented weekly Change

Advisory Board (CAB) meeting and facilitated stakeholder analysis &

impact assessment.

* Monitored to ensure integrity and liaised with the QA for testing teams

for bug and defect tracking.

* Shared leadership responsibilities in Project Management Life Cycle

(PMLC) in document consolidation exercise among the team including

different tasks identified.

* Involved in setting a process for archival of LiveLink documents and

support the end users.

* Documented the challenges faced during the migration.

Avantel Softech Ltd, Hyderabad, India

Feb 2007 - Jan 2010

Business Analyst

* Performed migration of Access 2003 databases to Sharepoint 2010 using

Access Services.

* Helped in setting up the ITIL Framework and provide the support to end

users to request the migration/upgrade the databases to Access 2010 &

Sharepoint 2010.

Analyzed current system and re-engineered Enterprise Resource Planning

Process, embedded with performance goals and metrics of success for all

stages of process.

Met customer and enterprise needs creatively and trained on knowledge of

computer applications.

Arranged walkthroughs and interviews with the Subject Matter Experts and

other stakeholders to keep track of user requirements

Conducted JAD sessions to allow different stakeholders to communicate their

perspectives with each other, resolve any issues and come to an agreement

quickly.

Reviewed and finalized the User Requirement Specification, Functional

Requirement Specification and Technical Specification.

Assisted project manager to manage schedules, project timelines, and

resources

Used MS Visio to carry out the business modeling efforts to develop the

business architecture for rapid and controlled application development

Created Use-Cases and Requirements Documents to document business needs

Created Activity, Sequence and Process-Flow diagrams

Participated in weekly status meetings to present status and incorporate

any digressions from the original scope.

Involved in cross-functional teams, developing new ways to boost efficiency

and delivering results in a fast changing environment to achieve company

goals

Analyzed the "As is" and "To be" system documents to show the current and

proposed functionalities of the system.

Worked on Data analysis and creating Functional requirements.

Contact this candidate