Customer Service Administrative Assistant

MARLEEN M FLAHERTY

**** ****** ***** *******, ******** Ga 30213 (C) 678-***-**** ***********@*******.***

Professional Summary

Quality focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention

to detail, while utilizing my education and past work history to its fullest potential.

Skills

. Professional phone etiquette . 50 WPM typing speed

. Excellent communication skills . Database management

. Articulate and well spoken . 10 key Alpha/Numeric

. Accurate and detailed . Social media knowledge

. Works well under pressure . Appointment setting

. Critical thinker . Accounting familiarity

. Customer service oriented . Payroll

. Excellent planner and coordinator . Invoice processing/purchasing

. Advanced clerical knowledge

. Multi line phone proficiency

. Conference planning

. Travel administration

. Microsoft Excel, Word, Outlook, PowerPoint, QuickBooks

Work History

Staffmark Temporary Service Sep 2013 Apr 2014

Clerical Assistant Pittsburgh, PA

. Opened and properly distributed incoming mail.

. Helped distribute employee notices and mail around the office.

. Compiled company information and related material and distributed it to employees via email.

. Administrative duties: typing, data entry, filing, copying, emailing and scanning.

Staffmark Temporary Services Dec 2012 May 2013

Administrative Assistant to the Human Resources Director Pittsburgh, PA

. Answered and managed incoming and outgoing calls.

. Greeted numerous visitors, including VIPs, vendors and interview candidates.

. Opened and properly distributed incoming mail.

. Ordered office supplies and arranged for monthly equipment maintenance.

. Proofed and ordered materials for orientation classes, committee meetings and staff events.

. Organized all new hire and temporary employee paperwork.

. Completed data entry, tracked resumes and entered applicant information into data base.

. Planning and scheduling meeting and travel calendars, including business and social events.

. Coordinated and scheduled board and committee meetings as well as booking airfare, hotel and transportation.

. Liason between new hire employees, vendors and Executive staff.

Kelly Temporary Service Aug 2011 Sep 2012

Clerical Assistant Pittsburgh, PA

. Answered and managed incoming and outgoing calls while recording accurate messages.

. Opened and distributed incoming mail.

. Greeted and directed visitors to appropriate departments.

. Ordered and distributed office supplies.

Educational Data Systems Dec 2008 Jun 2011

Clerical Assistant Pittsburgh, PA

. Greeted and directed visitors to the correct employee or office.

. Answered and managed incoming and outgoing calls while recording accurate messages.

. Opened and distributed incoming mail.

. Registered clients for weekly Job Readiness Program.

. Prepared weekly paperwork for Welfare Caseworkers

. Assisted managers and departments when needed.

Sara Lee Coffee and Tea Corp Feb 2002 – Sept 2008

Office Manager Washington, PA

. Answered and managed incoming and outgoing calls while recording accurate messages.

. Opened and distributed incoming mail.

. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

. Coordinated weekly technician meetings.

. Coordinated and scheduled travel arrangements, including booking airfare, hotel and transportation.

. Screened applicant resumes and coordinated both phone and in person interviews.

. Responsible for purchasing equipment and product from vendors for new and existing clients

. Liaison between customers, technicians, vendors and corporate office.

. Processed weekly time sheets for 20 employees.

. Organized all new hire and temporary employee paperwork.

. Entered all inventory, office supplies, monthly expense reports and shipping/receiving orders into data base.

Administrative Assistant Nov 1993 Dec 2001

Lassard Law Firm Pittsburgh, PA

. Answered and managed incoming and outgoing calls while recording accurate messages.

. Maintained meeting, deposition and court appointment calendars.

. Greeted and directed visitors to the appropriate departments.

. Opened and distributed incoming mail.

. Managed office supplies, vendors and company records.

. Coordinated and scheduled travel arrangements, including booking airfare, hotel and transportation.

. Planned and coordinated materials for board meetings, depositions and staff events.

. Assisted with event planning and logistical arrangements.

. Processed and organized all employee and client paperwork.

. Completed data entry of company information into company computer files.

. Compiled company information and related material and distributed it to appropriate departments via email.

. Served as corporate liaison between various departments.

Education

Associate of Science: Business Management 1993

Western School of Health and Business Pittsburgh, PA

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