Customer Service Assistant

Melvin Davis

Customer Service Oriented

Minneapolis, MN

************@*****.*** - 612-***-****

WORK EXPERIENCE

Public Service Assistant

Hennepin County Library - Minneapolis, MN - 2013 to 2014

Issued library cards, collected fines, answered phones, displayed newspapers and magazines, shelved

books, and assisted patrons with computers searches.

Senior Library Services Specialist

THE HOUSTON PUBLIC LIBRARY - Houston, TX - 1989 to 2011

Consulted with library patrons, conducted online research, and provided quality assistance to hundreds of

daily patrons in downtown and branch locations.

Mentored and guided youth and adult patrons on Internet, computer, and catalog research techniques, and

improved guest research skills and experiences.

Responded to academic library, company, and public requests, copied and distributed pertinent data and

documentation, and assured response accuracy and timeliness.

Organized and hosted and coordinated community outreach, recreational, and entertainment programs,

and increased guest participation and support.

Interfaced with and directed library visitors to specific departments, and provided quality guest service.

Responded to countrywide public and academic institution telephone inquiries, researched pertinent

subjects, and provided accurate research data.

Circulation and Desk Assistant

HARRIS COUNTY PUBLIC LIBRARY - Houston, TX - 1985 to 1989

Responded to guest inquiries, recommended/located book selections, and promoted positive guest

experiences.

Checked out and circulated books and magazines, issued library cards, and collected overdue fines.

Ordered, received, re-shelved, and organized newspaper, magazine, and book inventories, and created

aesthetically-pleasing book and periodical presentations.

Office Assistant

TEXAS MEDICAL CENTER LIBRARY - Houston, TX - 1982 to 1984

Responded to nationwide medical staff and student inquiries, processed book requests, researched medical

journals and disease states, and provided quality service to hundreds of medical professionals.

EDUCATION

Bachelor of Arts in Communications

WAYNE STATE UNIVERSITY - Detroit, MI

ADDITIONAL INFORMATION

Creative and resourceful Customer Service Specialist with solid library science background and customer

service expertise. Meticulous researcher and analyst experienced with planning/hosting reading, presentation,

and promotional events and showcasing author and artist creations and publications. Interpersonally skilled

communicator with reputation for building collaborative staff and patron relationships, providing quality

customer service, and promoting positive company image and client engagement.

CORE COMPETENCIES

Customer Service, Public Relations, Library Research, Inventory Management

Community Outreach Program Management, Internet & Online Media Research

MS Word, Internet Explorer

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