Customer Service Representative

JENNIFER DAVIDSON

***** ********* *****

Carmel, Indiana 46074

317-***-**** cell

***********@****.**.***

SUMMARY

Credit / Collections Specialist with 17 years of experience in supervising

and handling collections on behalf of law firms, credit card companies,

credit unions, and auto collection agencies. Proven ability to work

effectively both in large corporations and in small companies. Very

organized and goal-oriented, able to work independently or within team

environment. Demonstrated capability to effectively multi-task and meet

tight deadlines, utilizing excellent verbal and written communication,

interpersonal, filing, and data entry skills. Specific areas of expertise

include:

Foreclosures Legal Terms and Forms

Collections Customer Service

Bankruptcy Recovery Negotiation

Supervision Property Taxes

EXPERIENCE

Carmel High School 2010 to present

Lunch Attendant, responsible for training new employees, prep food, and

work in a fast pace environment

Bradford-Scott; Indianapolis, Indiana 2008 to 2009

Purchasing Coordinator

Bradford-Scott Data Corp. is a distributor of all types of envelopes,

invoices, ink and toner cartridges, back-up tapes, super bills, checks,

receipt paper and promotional items.

- Improve profit ratio through price negotiation and cross selling

- Develop vendor buyer relationship

- Maintain Sales Level and Reduce Cost

National Life: Indianapolis, Indiana 2008

- Marketing Specialist and Customer Service

Robinson, Reagan, & Young, P.C.; Nashville, Tennessee 2002 to 2005

Senior Collector

Work from home on part-time basis collecting past due accounts for Cingular

Wireless and Bellsouth. Representative accomplishments include:

- Consistently maintained or exceeded monthly collection goals.

- Praised by owners for reliability, consistency, and high quality of

work.

- Given authority to make final decisions on account settlements.

American Standard Financial Services; Nashville, Tennessee 1999 to 2002

Senior Credit Representative / Quality Associate (2001 - 2002)

Handled reconciliation of dealers' accounts, over line and aged credit memo

accounts, and unapplied checks queue, as well as assisted in collection

calls. Representative accomplishments included:

- Chosen to handle large and complex general ledger project,

successfully resolving major discrepancies.

- Expanded scope of work significantly within first year of employment

by finishing assigned work early and asking for additional special

projects.

- Consistently received "Excellent" performance ratings and salary

increases in recognition of superior work.

Senior Financial Service Representative (1999 - 2001)

Managed two-step / HVAC portfolio, responsible for preparing charge-off

accounts, making over line decisions, and working with credit department on

credit line increases. Representative accomplishments included:

- Provided assistance to Field Service Representatives and Sales Force

in management of dealer accounts.

- Served as liaison with dealers, handling collection calls, billing

errors, payment application errors, and program changes.

Old Hickory Credit Union; Old Hickory, Tennessee 1992 to 1999

Recovery / Bankruptcy Supervisor (1995 - 1999)

Hired to start up new department, responsible for ensuring Credit Union was

in compliance with Federal Bankruptcy statues and regulations. Processed

all bankruptcy notices, following up with trustees and attorneys regarding

motions, dismissals, extensions, and payments. Prepared pre-trial

materials, including skip tracing, researching data, drafting pleadings,

conducting audits, and assessing case values. Representative

accomplishments included:

- Personally recovered more than $250,000 within first year, far

exceeding past collection amounts.

- Assisted in repossessions, foreclosures, and any court appearances.

- Developed recovery procedures and guidelines, training department

personnel in both areas.

- Located attorneys and collections agencies to represent Credit Union

in debt collection.

Recovery / Bankruptcy Supervisor (1992 - 1995)

Started a completely new Recovery Department and helped manage Collection

Department. Guided and trained employees in all collection and recovery

processes.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Associate of Arts degree in General Business; Rock Valley College;

Rockford, Illinois; 1987.

Participated in numerous Customer Service and Collections seminars, as well

as completed additional training in Foreclosure, Bankruptcy, Negotiation

Strategies, and MS Excel and Word.

Completed intensive courses on Bankruptcy Law and Collections Law; Mapother

Law School; Louisville, Kentucky.

OTHER

Proficient in MS Excel, Word, Outlook, and various customized collections

and customer service software.

Contact this candidate