Customer Service Sales

LOVECORA A. DOUGLAS

**** ****** ****** *** ***** Brooklyn, Ny 11233

Ph: 347-***-**** or 347-***-**** email: *************@*****.***

Objective

I have over 10 year's sales experience providing excellent customer service

in person and over the phone.

I am an ambitious and communicative individual efficient in character;

who's eager to ascertain wholehearted responsiveness and devotion to the

business!

Experience

Worldwide Branding

Uniondale, NY

08-13 to Current

I am a dynamic employee who is very efficient, accurate, and detail

oriented acting in the most urgent manner when it comes to customer

service. My role as an account director is to Interview professional

candidates who wish to pursue advancement in their career through

networking, consulting, branding and additional exposure of their personal

and professional accomplishments with the intention of publishing their

biography in an exclusive prestigious networking platform of individuals.

In addition, provide online and print branding opportunities to executives

to gain a competitive edge in their respective industry. My objective is to

make an impact on as many people's lives as possible and to be strongly

involved in creating a platform to help them grow in their career.

Colonial Life Voluntary Benefits

NY, NY

02-27-2012 to current

* Sales/Insurance

An Agency Development Manager focused on recruiting new agents for the

territory as well as a sales agent who directly sells to Employers who

employ 3 or more individuals to provide them with Voluntary Benefits such

as Accident, Critical Illness, life and Disability Insurance products. This

position is a combination of leading by example by selling to groups, and

reaching sales quotas; in addition, I must recruit, train and develop new

sales and enrollment agents. Currently manage a team of 9. This is an all

commission position and 100% cold calls and referrals. Must find own leads

by calling businesses located in public directories or through warm lead

market. May 3rd, 2012 independently opened large account of 70 employees

for reputable food chain.

LCI GROUP

5-1-2009 to current- part time

* Sales/Insurance

An Independent Health and Life Insurance Agent focused on selling insurance

to clients throughout the U.S who make online requests for information on

health and life insurance. Contracted through Insurance Companies such as

Fidelity, Assurant Health and United Health Care, to solicit, sell and

service their products with a goal of building lifetime relationships with

clients.

Augeo Affinity Group/Perks Group

Islandia, NY

08-24-2009 to 3-06-11

* Sales/Insurance

A Marketing Consultant for Perks, I am responsible for making outbound

phone calls to businesses to arrange agreements providing Perks and

Benefits to employees of large corporations. Hunt for own leads, and a very

strong closer. Consistently exceeds talk time, revenue and all goals set by

the company. After first week of training, became ranked among company's

most productive producers and Perks Group Top sales producer as of December

2009. During employment under Augeo Benefits, I also worked as an employed

Insurance Agent who was paid on both salary and commission. In this

position, I primarily took inbound calls from employees of small and large

corporations and enrolled them in a variety of Health Insurance products.

International Cruise and Excursion Inc. I.C.E Inc.

Phoenix, AZ

07-21-2008 to 06-01-2009

*Sales

Make outbound calls to ICE Members and ICE co-brands and members to sell

exclusive travel membership benefits. Warm leads were provided by company.

Average sale closed within 48 hours. Consistently remained in the top 3% of

sales producers while employed in this position. Have had over 5 years

experience in this phone sales type position with this company. Dialed 70

to 80 prospects daily in order to exceed company goals. Due to superb sales

performance, featured on I.C.E Jobing.com video to help market and hire new

employees.

Insight Inc.

Tempe, AZ

11-26-07 to 07-20-2008

*Account Executive

Duties are to prospect and strategically make cold calls to businesses to

build business relationships with clients through proactive outbound

calling. Measured on performance goals set by management that include

revenue, gross profit, number of quotes, and number of orders. Activity

performance goals include the amount of calls and duration of time spent on

the phone with clients. Demonstrating telephone and interpersonal

communication skills are essential; Following up on quote requests to

provide excellent customer service is a must.

Homeowners Loan Corp.

Phoenix, AZ

06-23-2005 to 07-22-2006

*Customer Service/Mortgage Lending

Loan Processor responsible for ensuring accurate and proficient information

in regards to progressing the loan to close as quickly as possible.

Answerable to all questions regarding title orders, receiving, clearing,

liens, judgments and property taxes. Order/receive Mortgage Payoffs and

Mortgage histories, verification of employment, Homeowners Insurance, Flood

and condo certification, and thorough appraisal review. Accountable to

ordering, receiving, and submitting files and all final documents to

closing. Must meet company goals and deadlines. Correspond via fax, e-mail,

scanners, Internet, postal; and frequent use of copy machines and printers.

Tremendous ability to organize time management and file tracking while

mutually managing a team of demanding loan originators. Necessary to

possess a keen analytical strength and intelligence in order to manage a

definite attention and awareness to each task. Habitually operate in a

general routine in order to effectively organize numerous obligations

simultaneously. Must build quality service and strong communication

relations with outside vendors and business associates. November 17th 2005

considered and interviewed to be the Processing Manager for the Phoenix

Branch of Homeowners loan. Work in a high-pressure sales environment.

International Cruise and Excursion Inc. I.C.E Inc.

Phoenix, AZ

01-2002 to 05-09-2005

*Sales/Customer Service/Quality

Quality Management Representative responsible for monitoring and scoring

all phone calls that reached an individual. Departments monitored included:

Travel, Vacation Consultants, Memberships, Certificate Redemption, Customer

Service, Validations and all sales teams. Confidentially provided

constructive feedback in order to retain appropriate levels of revenue and

service. Familiar with Witness* and CMS Supervisor. Prior to becoming a QM

Rep, partook a position as a level 5 Vacation Consultant who serviced all

VIP, Groups, Luxury Programs, and other land and cruise products. Given all

calls that level 1-4 agents typically desecrate. Expected to sell and close

customers that were unable to get to a standard agent in a timely manner.

This position was designed to offer customers an enhanced buying experience

in order to provide the most suitable vacation for their particular needs.

Daily anticipated to dial 60 to 70 outbound calls in order to upgrade, up

sell, or recapture overlooked prospects.

Skills and Professional Development

Capable of using Microsoft Office Suite; specifically MS Word, Excel,

PowerPoint, and Outlook; lotus notes, along with proprietary database

software. Type 45 WPM.

My motto is "Don't knock it until you try it". I put my all into anything I

do; I don't give up easily, and I love a challenge.

Education

Career Success High School 3816 N 27th ave Phoenix, Arizona 85017 (High

School Diploma*)

FURTHUR INFORMATION

References, college transcripts, and life and health licenses, available

upon request.

Contact this candidate