Customer Service Representative
Resume:
Hannah Monique Sandoval
+63-091******** *********************@*****.*** 24 years old
Northern Mindanao
Experienc 1 year 4 months
e
Previous Telephone Banker 1
JPMorgan Chase & Co.
Education Liceo de Cagayan University
Prof Degree, Nursing (Oct 2011)
Nationalit Filipino
y
Experience
Jun 3013 – March Customer Service Representative (CSR)
2014 JPMorgan Chase & Co. Central Visayas, Philippines
(9 months )
A Customer Service Representative will provide personalized customer
service to exceed clients' time and quality expectations. A
Representative processes transactions promptly and accurately
responds to client requests and inquiries, including the administration of
all rewards and fees. Also, the Representative will be responsible for
attending financial and non-financial customer inquiries (e.g. billing
errors, disputed transactions, misapplied payments and other general
inquiries and account maintenance). The position entails integrating
knowledge of Chase products and services in recognizing customers'
needs; asking questions to learn about customer preferences directly
related to Chase products and services, explaining features and benefits
and how it addresses account holder's preferences or concerns,
facilitates enrolment of the customer in the program or transfers them
to the correct department to process client's request. Heavy emphasis is
placed on the communication and interpersonal skills. The
Representative is passionate about providing quality customer service
and enjoys working in a marketing support-focused environment as
well. As a Customer Service Representative, the position plays a key
role in helping Chase retain and grow the business through the ability to
provide high quality customer service and be well equipped with
products and services knowledge so as to enhance customer's
experience.
Sep 2012 - Apr
2013 Technical Support Rep 2
(7 months ) Convergys Philippines Inc.
Building customer loyalty through advanced and complete
troubleshooting regarding Cable Television services and also address
billing related questions and process billing system tasks such as
applying payments, and scheduling technician appointments.
Education
October 2011 Liceo de Cagayan University
Professional License (Passed Board/Bar/Professional License Exam) in
Nursing Philippines
Skills
Intermediate MS Word, Excel & Powerpoint
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
Filipino (primary) 10 10
English 9 9
About Me
Address #47 Julio Pacana St., Puntod, Cagayan de Oro City, 9000 Philippines
Other Information Able to Multitask and submit job assignments before the scheduled date
of submission.
Flexible in terms of working hours.
Trainings and Seminars attended
September 2012 G.L.E.E. (Global Language for English Efficiency) Training
Convergys Phils.
Bacolod City, Negros Occidental
October 2012 Products Specifics Training
Convergys Phils. Inc.
Bacolod City, Negros Occidental
July 2013 Voice and Accent Training
JPMorgan Chase & Co.
Cebu City, Cebu
Process Training for Banking and Finance
JPMorgan Chase & Co.
Cebu City, Cebu
September 2013 Way to Wow Training
JPMorgan Chase & Co.
Cebu City, Cebu
Servicing the Online Customer
JPMorgan Chase & Co.
Cebu City, Cebu
References
Charish J. Jereza
Manager – Convergys Phils. Bacolod
Romeca Kathrine Jane T. Pepito
General Manager – RAP Holdings
Eden Loi B. Salilig
Writer – Commercial Reach Inc.
Contact this candidate