Technical Writing, Project Management, Business Analysis

Benjamin Taylor

Phone :: 303-***-**** Email :: *********.*******@*****.*** Address :: 756

Shady Drive East, Pittsburgh, PA 15228

PROFESSIONAL SUMMARY

Proven IT Professional with over 13 years experience in Technical Writing,

Information Design, Project Management, Business Analysis. A solution-

oriented team member who has succeeded in entrepreneurial, start-up

environments as well as government, retail, and global financial

industries. Known for ability to work with business stakeholders,

negotiate software solution designs, and manage documentation projects from

inception to publication. Across all phases of the SDLC, applied

communication skills to produce user guides, online help, web content,

functional/technical specifications, wireframes/prototypes, gap analyses,

use cases, test cases, release notes, and implementation plans.

KEY COMPETENCIES

Technical Communication Project Life-cycle Software Competencies

Online Help Business Need MS Office

Definition

User Guides Requirement MS Visio

Distillation

Functional & Technical Specification MS Project

Specifications Solution Design

Process Modeling Use Case Development Adobe Framemaker

& Wireframing

Online Tutorials Development Oversight COREL Draw

Orientation Guides & Training Test Case Writing RoboHelp

Manuals

Database Documentation Quality Assurance HTML/XML

Testing

Business Process Documentation UAT Leadership Fatwire Content Management

Software Requirements Implementation and Daptiv Project Management

Customer Satisfaction System

RELEVANT EXPERIENCE

Independent Consulting

Technical Communication / Business Analysis 03/2014 to

Present

. Acted in an independent consultant role to assist big and small

businesses in completing requirements documents, audit reports,

functional and technical requirements, and business process

documentation.

. Clients include PNC Bank, Giant Eagle, and several small businesses.

. Produced documentation such as strategic summaries, audit finding

summaries, functional requirements for mobile apps, business process

flow charts, business rule references, job descriptions, and database

migration specifications.

SDLC Partners

Requirements Analyst 07/2013 - 01/2014

. Consulted with SDLC clients as part of the Requirements Management

Group; Primary responsibility was to identify and engage project

stakeholders; to work with Project Managers to define scope and

business cases, and to document existing and proposed business rules.

. Worked with Subject Matter Experts to define functional and technical

gaps between existing and desired software state, and then prompted

team members to assess the complexity of work needed to achieve

fulfillment of the requirement.

. Lead JAD sessions; Wrote, reviewed, revised and verified all

requirements matrices; Documented and verified business process

models, alternative workflows, and data elements; Acted as a reference

for QA and UAT team members to validate tested system behaviors tied

back to initial business needs.

. As a member of the Microsoft Project Server migration team was

responsible for defining business rules and requirements for complex

submissions, processing, and resolution of infrastructure requests,

portfolio management, and project plans.

Bank of New York Mellon

Vice President / Business Analysis Consultant

07/2011 - 02/2013

. Coordinated the integration of 23 high-priority SOX/SOC I bank

applications into a vendor tool used for Government user access

audits; Member of the Identity Access Management SailPoint Adoption

Team.

. Elicited requirements from key stakeholders; Worked with on-shore and

off-shore development staff to determine technical solutions,

. Used excel-pivot tables to analyze application user access structure

including LDAP, Active Directory, Database models; Wrote basic SQL

queries to extract necessary data.

. Created Visio wireframes and process flows; Wrote and revised use

cases; Provided introduction, purpose and timelines for UAT efforts;

Assisted testers in the execution of cases; Fielded and verified

reported issues.

. As an original team member, was responsible for the collaboration on

all internal and external documentation, project procedures, lessons-

learned and policies for the IAM Adoption Team.

Boulder Technology

Founding Member - Project Manager / Business Analyst

02/2008 - 03/2009; 07/2010 - 01/2011

. Responsible for analysis and execution of all enterprise activities

including financial, operational, and technical initiatives in

coordination with other founding members.

. Acted as a liaison between customers and technical staff by

understanding and documenting business needs, analyzing technical

capabilities, translating concepts into written requirements, and

managing UAT and implementation.

. Interacted directly with customers to troubleshoot and resolve

production issues; communicated and prioritized tasks for the

development team, tested fixes, and reported resolutions.

. Involved with all phases of project delivery--specializing in

requirements documentation; Fielded all enhancement requests and

managed the issue-tracking log.

. Worked in an Agile SDLC development environment to provide technical

solutions to customers in the Travel, Real Estate, Human Resources,

Manufacturing, and Social and Multimedia industries.

NIC Inc.

Lead Project Manager - New Mexico MVD (Subsidiary of NIC) 07/2009

- 07/2010

. Led New Mexico State Motor Vehicle Division partners in gathering and

documenting all statutory and business requirements and then designing

and overseeing the creation of Online Driver History Records, Online

Motor Vehicle Records, and Bulk Driver Vehicle Records.

. Brought in an estimated 6.5 million dollars in New Mexico State

revenue by launching three applications within the first three months

of operation.

. Authored all gap analyses, functional and business requirements,

project plans, meeting notes, test plans, and bug reports; Documented

and led all implementation efforts. Worked within an Agile development

environment.

. Created, managed, and maintained all project plans, resource

allocation, and partner reporting metrics.

Project Manager - Colorado.gov (Subsidiary of NIC) 01/2007

- 02/2008; 3/2009 - 07/2009

. Launched Colorado.gov's Online Vehicle Registration Renewal System in

cooperation with the Colorado Department of Revenue. 80,000

transactions occurred in the first year.

. Designed, managed, tested, and implemented Colorado's Online Driver's

License Renewal system. Over $400,000 in state revenue comes from this

application.

. Partnered with Title Companies and Douglas County Clerk's office to

devise a technical solution for the e-recording of real estate

transactions.

. Worked closely with the Director of Development to define technical

specifications that meeting needs of key stakeholders.

Technical Writer, Colorado.gov (Subsidiary of NIC) 05/2006 -

01/2007

. Wrote, edited, published, and maintained all requirement

documentations, functional specifications, user guides, online help,

training manuals, use cases, test plans, meeting notes, and business

process documentation.

. Responsible for the communication of all work orders, statements of

work, risk analysis, press releases, and project specifications.

. Designed project specification template adopted by all twenty NIC

portals.

. Assisted Project Managers in all direct, written communication with

State partners.

TravelCLICK Inc

Technical Writer/Applications Architect 10/2000

- 02/2006

. Gathered requirements, documented requested enhancements, and

communicated specifications that included written description of

system behaviors, business rules, and wireframe mock-ups; Responsible

for the publishing of all release notes.

. Worked closely with a newly acquired entity to document existing

system; identify areas in need of enhancement, and conducted design

review sessions with developers and subject matter experts seeking

group approval for upcoming work.

. Wrote, edited, published and maintained all company-wide intranet

documentation and training material using traditional copy, COREL

drawings, and Captivate flash movies; Produced all customer-facing

reference guides for products.

. Member of the implementation team for corporate intranet.

EDUCATION

B.A. - English, University of Pittsburgh 12/1996

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