Customer Service Representative
Resume:
SARAH Y. SPENCER
Pittsburgh, PA 15120
***********@*****.***
Professional Summary:
Certified Paralegal with over 10 years of legal experience. Highly
organized with extensive experience in processing and maintaining client's
records, files and legal documents. Detail-oriented and exceptional at
summarizing cases and preparing reports. Professional, with excellent
oral, written and interpersonal skills. Reliable, with a continuous
commitment to excellence. Strong computer and database skills.
Professional Experience:
Lincoln Heritage Life Insurance Co
05/14 - Present
PA Licensed Insurance Agent
. To engage and interact with individuals on a continuous basis to
educate them on the importance of investing in Life Insurance
. Recruit, train, and motivate subagents
. Communicate with policy owners and insured personnel to service and
conserve the Company's business
Greater Destiny World Outreach Church
05/13 - 05/14
Director of Outreach (Volunteer)
. Oversee the development of programs and services to meet the needs of
individuals and families within the community and surrounding areas
. Develop, Implement and manage an annual operating plan and financial
budget for all community events and activities
. Recruit, train and organize all volunteers to assist with the
community outreach programs and events
. Work with the Senior Pastor to establish and maintain a positive,
collaborative relationship with community based organizations,
educational institutions, businesses and elected officials to access
and meet the needs of the community.
Bank of America 02/12 -
05/13
Mortgage Resolution Specialist (temporary assignment)
. Managed over 150 foreclosure cases
. Retained outside counsel and was the liaison between outside counsel
and Bank of America
. Analyzed documents and records to determine case merit and assign
monetary risk
. Analyzed settlement offers, and presented merits of settlement to
upper management
. Utilized judgment to provide information and documentation to be
utilized in court relevant to the case
. Updated litigation loan databases and reports with current information
on the status of litigation.
Bank of New York Mellon
04/11 - 12/11
Paralegal (temporary assignment)
. Analyzed legal documents relative to tax source documentation in the
Asset Servicing Department
. Maintained control of Client and Know Your Customer documentation
. Researched and created summaries through in-house databases
. Created and maintained various spreadsheets and reports
Solvaire Technologies 10/08 -
02/10
Document Reviewer (independent contractor)
. Analyzed legal documents relative to gas and oil contracts
. Abstracted complex information and linked document images
electronically to their abstracts
. Created and organized databases that served as management tools
Development Dimensions International
04/08 - 08/08
Administrative Assistant (temporary assignment)
. Entered over 100 ratings / scores from various interviews daily
. Proofread various letters to job applications in multiple states
. Reviewed all applicant guides with 100 % accuracy
Education Management Corporation 02/08 -
04/08
Customer Service Representative (temporary assignment)
. Established a rapport with potential students and proposed different
products and services based upon their previous inquiries.
. Provided superior customer service and work quality while
demonstrating attention to detail, flexibility and innovation in
resolving problems
. Met daily quotas in a fast-paced, high volume, outbound call center
Genco Supply Chain Solutions 12/07
- 2/08
Data Entry Specialist (temporary assignment)
. Entered numeric data into an Excel based program
. Verified information for accuracy and organized documents according to
company policies
Westinghouse (CBS Project) 11/06 -
02/07
Paralegal (temporary assignment)
. Reviewed and organized various legal documents in Summation.
. Sorted, labeled and filed documents
Homeland Security - Transportation Security Administration
08/02 - 09/06
Lead Transportation Security Officer
Distributed and balanced the workload and tasks among employees
. Physically and electronically screened passengers and their baggage
. Enforced TSA Standard Operating Procedures (SOPs) to prevent deadly
and/or dangerous objects from being transported onto the aircraft
. Resolved informal complaints and served as a liaison between the
supervisor and screeners for formal complaints
Babst, Calland, Clements & Zomnir P.C.
Paralegal (temporary assignment)
02/01 - 07/01
Project Assistant (permanent)
06/99 - 07/00
. Provided project support on a multi-million dollar litigation case
involving the health care industry
. Organized and reviewed legal documents
. Coded, prepared charts, indexed documents and updated pleading indexes
Military Experience:
U. S. Army National Guard - Maryland (Honorable Discharge)
10/96 - 10/04
Military Policeman
U.S. Army (Honorable Discharge)
10/90 - 08/96
Military Policeman
Education:
Associate Degree in Specialized Business / Paralegal
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