Manager Customer Service

Renee Salvatierra

Assistant Property Manager

Carteret, NJ

*****.***********@*****.*** - 917-***-****

WORK EXPERIENCE

Assistant Property Manager

Kano Real Estate Investments - New York, NY - October 2013 to April 2014

Created positive, welcoming, supportive environment for residents, visitors, and property associates.

• Lead property tours to prospective tenants. Screened, reviewed and approved all applications, conducting

lease signings.

• Developed sound rent collection procedures, including following up on delinquent accounts. Processed rent

checks and delivered rent deposits to banks.

• Utilized maintenance software to enter in and track work orders.

• Filed court documents for eviction and attended scheduled court hearings as landlord's representative.

• Prepared weekly vacancy, delinquency and lease expiration reports using Yardi Genesis. Prepared quarterly

competitive marketing analysis report.

• Inspected apartments for move-in conditions and turn over status.

• Responsible for the security deposit administration including inspecting units to determine residents balance

or refund.

• Reviewed bids for contract work. Ensured adherence to proper preventive maintenance schedules.

• Monitored landlord - tenant relations and mediated disputes when necessary.

Leasing Director

Mautner - Glick Corp - New York, NY - June 2009 to June 2012

Greeted, qualified, showed and closed prospective residents. Verified applications and notified applicants of

approval or denial.

• Completed follow-up of all rental inquiries. Prepared move-in packages and lease paperwork.

• Recorded traffic and leasing activity and monitored occupancy and available units.

• Maintained lease expirations and negotiated lease renewals with current tenants.

• Conducted walk through of units to ensure that they are ready.

• Conducted resident surveys as directed by the General Manager.

• Collected deposit and/or fees associated with move-in and move-out.

• Participated in property inspections ensuring that the grounds, showing routes, models, leasing office are

ready to use and view.

• Maintained monthly market survey and knowledge of competition.

• Maintained up-to date resident profiles on database.

• Oversee all resident move-outs.

Property Manager/Operations Manager

Profit Wisdom Corp - New York, NY - February 2003 to April 2009

Managed and directed small business brokerage firm and their real estate investment division. Directed a staff

of 15 and managed all personal and business matters for the two principals of the company.

• Oversaw daily operations of leasing, rent collection, maintenance and contractors.

• Prepared weekly lease renewal, delinquency, vacancy, and eviction reports.

• Responded to all tenant inquiries, maintenance issues, and other general requests.

• Processed aspects of accounting such as payroll, accounts payables and receivables. Handle cash/credit

transactions, bank deposits, reconciliation and journal entries. Created budget and expense analysis annually.

• Created unique marketing strategies using newspapers ads and internet advertising.

• Inspected properties as specified to ensure compliance with all building codes and fire safety standards; and,

maintain service logs and service contractor agreements. Sent out bid forms to contractors for maintenance

renovations or repairs.

• On call for all emergency situations.

Assistant Property Manager/Lease Administrator

Gumley Haft Real Estate - New York, NY - July 2000 to July 2002

Effectively managed all daily business operations and staff within leasing, office, and maintenance areas.

• Collected rental payments, perform collections activities, and initiate tenant eviction process as required.

Helped with transitions of move-ins and move-outs. Scheduled painting and maintenance for vacant units.

• Prepared and administered annual operating budget, processed accounts payable/receivable, and was

responsible for all marketing and advertising requirements.

• Ensured highest level of customer service by problem solving for tenants and staff.

Property Manager

I.G.S. Realty Co - New York, NY - February 2000 to July 2000

Handled all facets of management for owner of commercial rental building. Responsible for rent collections,

payroll, budgeting, lease administration, building improvements, maintenance and overseeing building staff.

Accounting of bills, filing of tenant information, responded to all tenant inquiries and other general requests.

• Met with prospective tenants and showed apartments. Prescreened and pre qualify renters. Responsible for

all aspects of leasing and court evictions.

• Interfaced with building inspectors from the Fire Department and Insurance Companies.

Assistant Property Manager

Archon Management - Hollywood, FL - August 1997 to January 2000

Managed ocean front luxury apartments and coops, 1.500 units. Operated within monthly budget set by

the Senior Property Manager. Prepared weekly rent roll, lease renewal, delinquency, vacancy, and eviction

reports.

• Delegated maintenance service repairs and followed up with tenants. Implemented a preventive maintenance

schedule which reduced emergency calls. Processed move out inspections and charged damage claims.

• Managed building emergency services such as fire sprinklers systems, fire suppression system and

emergency lighting for building.

EDUCATION

Business Administration

Broward Community College Fl

Real Estate Certification

Baruch College

Gold Cost School of Real Estate

ADDITIONAL INFORMATION

Technical Skills

Computer PC, BJ Murray, Yardi, Microsoft Word, Excel, Outlook, PowerPoint, Peachtree Accounting,

QuickBooks, Dealtrax, Drop box,: Google Docs, Internet Research

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