Customer Service Administrative Assistant

MILDRED E. BEAUREGARD

*** *. **** **. ***# *, FRONT ROYAL, VA 22630

Phone: 540-***-****

Cell: 443-***-****

Email: ***************@*****.***

OBJECTIVE: Utilizing my organizational, management, and communicational skills to provide an invaluable service

for the company.

SKILLS:

Thirteen years of experience with businesses environment settings

Microsoft Applications: Word, Excel, PowerPoint, Outlook, Access, FrontPage and QuickBooks.

Typing 40 WPM

Organizational skills in fast pace atmosphere

Management skills in professional office facilities

Customer Service Representative/Call Center experience

Tugger Operator Certification received May 2014

EDUCATION:

Career Technical Institute (CTI), Graduated United Community Ministries

Office Administration Support Specialist – GPA 3.82 Certificate of Completion – Excel

Washington DC, August 2009 – June 2010 Alexandria VA, 2008

National Center for Housing Management Aberdeen Senior High

Tax Credit Specialist – Federal Certified General Studies-Diploma

Reston VA, 2009 Aberdeen, MD 1981

EXPERIENCE:

Office Associate, Warren County Department of Social Services, Front Royal, VA August 2012-Present

Operate computerized scanning equipment; enter, compiled, sortes and verifies accuracy of data.

Filed both current and closed client records for case managers. Complete data entry functions, deliver

client documents to proper case managers for processing. Interacts with fraud investigator to pull

closed client files and research possible fraud cases in the agency database. Any other assignes duties

as requested by the department supervisor.

Administrative Assistant, Laurie Mitchell Employment Center, Alexandria, VA August 2010 – December 2010

Prepared and reviewed files to ensure accuracy and efficiency. Administered and monitored regulated

activities to interpret and clarify laws and to ensure compliance are met. Processed information:

Evaluated information against standards, analyzing data or information; making decisions and solving

problems. Conferred and consulted with clients to determine needs and plan: implement and extend

organization’s programs and services. Telephoned potentially supporter for monetary donations.

Scanned varies files and documents for e-mail deliver. Consulted with staff and other in government,

business and private organizations to discuss issues coordinate activities and resolve problems.

Developed, planned organized, and administered policies and procedures for organization to ensure the

administrative and operational objectives are met.

MILDRED E. BEAUREGARD

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Administrative Assistant, M. L. Freeman Consulting, LLC October 2010 – December 2010

Arranged and summarized information from files, records, State documents, data processing files needed for the

preparation of reports. Overseen all aspects of general office coordination. Maintained confidentially in all

aspects of client, staff and agency information. Interacted with client, vendors and visitors. Answered telephones

and transfer to appropriate staff members. Formulate files and records of employee’s attendance. Performed

general clerical duties to include, but not limited to bookkeeping, copying, faxing, mailing and filing. Filed and

retrieved organizational documents, records and reports. Conducted research, compiled data and prepared papers

for consideration and presentation to the Executive Director. Collected and maintained inventory of office

equipment. Arranged for the repairs and maintenance of office equipment. Supervised volunteers and other

support personnel. Assisted in special events, such as fundraising activities and the annual meeting.

Intern, Career Technical Institute, Washington, DC February 2010 – April 2010

Performed clerical task; filed folders utilizing alpha numeric system. Determined relevant files for review

Leasing Agent/Office Assistant, Apartment Personnel III, Arlington, VA August 2008 – April 2010

Established rules and regulations with staff and managers; Supervised safety precautions, maintenance

and administrative functions of the property. Investigated complaints, disturbances and violations,

resolves problems following management rules and regulations. Maintained contact with fire and police

department and other agencies to ensure protection and compliance code and regulations. Met with

prospective leasers to show property, explain terms of occupancy and provide information about local

area. Performed clerical tasked: Answered multi-line telephone phone and responded to email or fax

inquiries. Entered company data into computer database. Managed mail and client traffic. Drafted

correspondence for management and staff. Produced company reports. Maintained office files and

reports. Also, organized and filed office accounts receivable and payable.

Crew Leader/Assistant Manager, Dunkin Donuts, Baltimore, MD January 2006 – January- 2007

Resolve guest concerns quickly and accurately. Identified and reported safety concerns promptly.

Provided fast, fun and friendly checkout service. Handled cash and credit card transactions. Tracked all

deposits on company’s database. Performed inventory task: inventoried, stocked, and ordered

merchandised weekly. As assistant manager; Trained new employees and terminated employees.

File Clerk, Career U.S.A., Baltimore MD March 2001 – February 2002

Performed office management such as sorting and classifying information according to content,

purpose, user criteria, or chronological, alphabetical, or numerical order. Placed materials into storage

receptacles, such as file cabinets, boxes, bins, or drawers, according to classifications and

identifications information. Removed or destroyed outdated materials in accordance with file

maintenance schedules or legal requirements. Performed file maintenance: scanned or read incoming

materials to determine filing order or location. Assigned and recorded or stamped identification

numbers to codes to index materials for filing. Inspected or examined materials or files for accuracy,

legibility or damage.

REFERENCES: FURNISHED UPON REQUEST

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