Project Manager Sales

Debra Berard

Phone: 831-***-****

Email: *********@*****.***

Summary: Goal driven, results-oriented Process Analyst and Project Manager

with over ten years of experience in managing cross-functional process

improvement projects in Sales and Operations Planning, IT, HR, Finance,

Reverse Logistics and other areas. Proven ability to implement complex

projects while working with operations, technology, consultants, vendors

and customers. Strong ability to maximize communication between functional

boundaries. Ability to lead, facilitate and drive business process

transformation, analysis and recommendations.

Specialties: Business Modeling (Workflow, Process, Capability, Business

Class), Project and Program Management, Enterprise Architecture (BOST

Bronze certified, Zachman), IT and Business Alignment, Architecture

Governance, Change Management, Process Improvement, Cost Benefit Analysis,

ROI Analysis, Resource Management, Quality Assurance, Requirements

Documentation, Six Sigma Tools and Methodology, Agile and Scrum PM

Methodologies

EXPERIENCE

Amazon Lab 126. - Cupertino, CA, October 2013 -Present (Contractor via

Paloras Corp.)

o Business Analyst, Operational Excellence & Systems

o Gather, analyse and refine business requirements for Kindle

Returns Management and Accounting Reverse Logistics Program

o Create and refine workflow and system models in support of

project documentation process

o Work with Business Partner and vendor software developers in

designing solution to support multiple stakeholders (Reverse

Logistics, Accounting, Returns Center Managers)

o Interacts with vendors to resolve complex issues.

o Work with Technology Solution team to define roadmaps that

address all solution layers including application platforms,

data migrations, integrations, security requirements

o Produce Process Models (System, Data, Workflow, System

Interaction) and Documents and perform architecture reviews

Cisco Systems, Inc. - San Jose, CA, April 2011 - October 2013 (Contractor

via iTalent Corp)

o Program Manager, Connected Business Architecture:

o Program managed a cross-organizational process design initiative

as an integral part of a multi-release rollout of ERP (Oracle

R12). Outcomes include creation and driving re-use of an

Enterprise global process repository containing 780+ process

workflow models and 7000+ process activities and artifacts

spanning across Quote to Order, Supply Chain, Order Fulfillment

& Logistics, Invoice to Cash.

o Organized and lead the cross-organizational process design team

and provided high-touch training and support to a modeling and

repository user community of over 200 on-site and offshore

members.

o Developed business use cases; conducted stakeholder analysis and

effectively managed changes and communications to peers and

executives.

o Served as business function liaison to drive and facilitate

requirements gathering, proof of concept use cases, feedback

solicitation and deep-dive assessment on intelligent business

process management capabilities

o Led cross-functional collaboration to construct the financial

value case of a large scale ERP implementation program.

Financial forecast models included Return on Investment, Payback

Period, operational metrics and key performance indicators (KPI)

measurements.

Pacific Gas and Electric Company (Contractor via Information Integrators,

Inc.)

- San Francisco, CA: February 2009-April 2011

Sr. Consultant Project Manager, Information Systems and Technology Services

o Managed a portfolio of process improvement projects and

recovered $775k annualized in productivity costs using LSS DMAIC

methodology

o Authored project artifacts such as business requirements and

user acceptance test cases

o Provided strategic planning of department initiatives that align

to the goals of the company

o Developed Knowledge Management and Business Process Management

framework for Customer Care

o Coached Business Analysts to continuously improve quality of

project deliverables

o Developed a 3-tier business process repository that takes into

account the current and future expectations of business process

management technology and business modeling of all PG&E

departments

o Managed project in Finance to develop a Finance Capability Model

used for targeting key metrics and prioritizing projects

o Provided project support on the Architectural Review Board to

streamline the process by which new technology projects are

created, resourced, managed and implemented.

o Developed detailed model of the end-to-end IT Integrated

Governance process that reduced the review groups from 12 to 4,

defining clear hand-offs throughout the process and providing a

consistent, predictable and timely service to customers.

o Documented a process framework, defining the structure under

which PG&E business process management standard operating

procedures will be built

o Developed curriculum and provided training in best practice

customer-focused process modeling techniques, both using

ProVision BPA as well as a tool-agnostic approach.

Seagate Technology - Scotts Valley, CA, April 1995-January, 2009

Sr. Program Manager, Business Excellence/Lean Six Sigma- April 2005 to

January, 2009

. Facilitated the analysis of existing business processes and the design of

future state models in areas such as:

o Sales and Operations Planning: Created an integrated end-to-end model of

the sales and operations planning process, 25 sub-processes, 214 process

steps, involving 28 organizations. Created future state models that

resulted in more accurate forecasting, decreased finished goods

inventory, increased inventory turns and greater customer satisfaction.

o Requirements Management: Improved requirement quality while expediting

analysis phase by a third. Eliminated redundant project documentation

thereby improving project team productivity. Maximized value added

resource time by thoroughly capturing intellectual capital into reusable

models

o Product Transitions: Documented, analyzed and refined business processes

to reduce variability between business units, design centers and factory

planning to improve gross margins on new products.

o Contractor On-boarding: Modeled and refined the end-to-end processes for

selecting, qualifying, and on boarding a vendor in accordance with

Seagate policies, establishing process ownership, stakeholder and

internal customer transparency, and removal of overlap of activity

completion between organizations.

. Provided ProVision Business Process Analysis Software Support to

worldwide users:

o Set up business process repository structure and accompanying

roles, responsibilities and security levels

o Wrote standard operating procedures for consistently modeling,

reviewing and publishing processes to the shared Seagate

business process repository.

o Liaised with internal and vendor I.T and server operations

groups on all software maintenance and upgrade needs and issues.

o Developed Seagate-specific curriculum for training new users in

Metastorm ProVision

o Provided ProVision (business process analysis software) training

to over 150 world wide users on effectively using the tool to

solve cross functional business problems

Sr. Project Manager, Information Technology - January, 2001 - March, 2005

o Performed requirements analysis on system integration projects.

Facilitated workshops, documented process models, and worked

with system developers to translate business requirements into

system specifications for large, complex client-server and web

applications.

o Drove 1st ever enterprise process mapping effort at Seagate

(methodology and conventions development, standards, governance,

issues, advisor to individual mapping teams)

o Effectively lead and closed a Black Belt Project for the

selection of a business process modeling tool

o Analyzed business intelligence support system of enterprise

processes to develop business-cases for the deployment of an

Enterprise Data Warehouse (EDW)

o Developed, documented and delivered processes for migrating

500+ international users to the EDW

o Authored training documents for transitioning users to new data

mining tool.

Channel Sales Rep - 1999-2001

o Planned and executed roll out of our reseller program in the

East Bay, Utah and Reno, NV

o Developed and implemented sales strategy and tactical

implementations including: revenue attainment, product and

channel marketing and product planning

o Developed Seagate's national retail business plan, including

channel revenue opportunity, customer set, product, pricing,

program, promotion, merchandising and training recommendations.

o Presented plan to senior executive management, and executed to

the recommendations.

o Presented Seagate's retail strategies at retail forums such as

RetailVision

o Proposed and communicated retail channel strategy to internal

product marketing, sales, engineering, and business management

to heighten channel commitment and awareness within Seagate.

o Managed a manufacturer's rep of forty sales people, calling on

our targeted accounts in major U.S markets

Account Manager - 1995 to 1999

o Managed complete order and fulfillment cycle for Seagate Direct

Retail, Distribution and tier-2 OEM customers.

o Customer interface for pricing, product availability, returns

issues, road map, price protection, stock rotation.

o Provided closed-loop corrective action on technical, quality,

shipping and scheduling problems

o Monitored customer contract terms and conditions, credit and

receivable status.

o Served as primary contact on all ordering issues to ensure

product delivery

o Monitored and maintained price lists, customer and Seagate part

number matrices and backlogs

EDUCATION: University of Florida (1985-1990; BA, English)

TRAINING

. Kepner Tragoe Problem Solving and Decision Making-2001

. Six Sigma Green Belt Training - March 2002

. Six Sigma Hands on Champion Training - November 2002

. Certified Six Sigma Black Belt Training - September 2003-December 2003

. Best Practice Business Process Modeling-December, 2002 and January,

2005 (refresher)

. Cross-functional facilitation skills-August 2005

. BOST Bronze Certification-April 2012

. Cisco Agile/Scrum Techniques Practitioner and Scrum and Product Owner

Roles Training-June 2012

Awards and Accolades

. Metastorm Enterprise Process Advantage Award: "Most Innovative Use of

Metastorm ProVision" -April 2008

. Customer Case Study Presenter, Gartner Business Process Management

Summit-February, 2008

Part 1: "Business Process Optimization Using Six Sigma and ProVision"

Part 2: "Conversations About Possibility: Business Process

Transformation at Seagate Technology"

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