Customer Service Representative

Shahtia Presley

Professional Representative

Las Vegas, NV

*********@*****.*** - 702-***-****

I have a customer service, call center, and banking background! I'm looking for a call center position if

possible I am willing to sell if the position offers a base pay as well! I'm great with people and have exceptional

leadership skills!

WORK EXPERIENCE

Customer Service Representative

Ranstad/ Wells Fagro Home Mortgage - Milwaukee, WI - December 2013 to February 2014

Responsibilities

Retrieved over 50 calls per day inbound call center! Provided information in regards to mortgage loan

information, accepted payments, and acknowledged the customer relationship by offering wells fargo home

mortgage products and financial services that may help the mortgagor save money as a valued client!

Accomplishments

Knowledge of home ownership, along with the legal knowledge! Gaining great relationships with clients and

performing productively with my sales.

Skills Used

Awesome, customer service is the root to any customer service positions! I've valued my growth in this industry

and would love to have the opportunity to carry this into a professional environment

Teller/Sales Associate

Tcf Bank - Milwaukee, WI - December 2011 to September 2012

Responsibilities

My responsibilities included, up selling and cross selling, opening new accounts, applying deposits and

retrieving withdrawals. Cashing checks...issuing money orders and cahiers checks! Training tier 1 tellers in

knowledge of products and new services!

Accomplishments

Too become a tier 3 teller causally doing managerial duties..my title would be Senior sales associate/ tellee!

Skills Used

Great customer service working with the public! I gained more leadership skills with this position!

Customer Service Representative

Time Warner Cable - Milwaukee, WI - March 2007 to November 2007

Responsibilities

Retrieved over 100 calls pet day...in an inbound call center; accepted bill payments;.started new services for

new clients...up selling and cross selling new products and current services! I also assisted with technical

support of products such as cable, internet and phone!

Accomplishments

I was acknowledge for top seller in my team and had my picture posted on the top Sellers board for 3 months!

Skills Used

Use my customer service and selling skills to support my clients and employer on great service!

Customer Service Representative

state farm insurance - Milwaukee, WI - September 2005 to February 2007

Responsibilities

Assisted with taking phone calls...accepting payments for polices...assisted clients with understanding policies

and disclosures, if/ when needed!

Accomplishments

Learned the value of customer service and thats when i fell in love with the office environment! Working for

great company and great clients!

EDUCATION

diploma

Vincent High School - Milwaukee, WI

2001 to 2005

Contact this candidate