Customer Service Assistant
Resume:
Ayanna Oman
Lancaster, PA *****
**********@***.***
Personal Objective
To enhance my working capacities, professional skills, business efficiencies and to serve my organization
in best possible way with sheer determination and commitment.
Work Experience
YMCA
Welcome desk
Lancaster Pa, June to current
This position is responsible for operating, maintaining and improving Welcome Center services and
systems. The position serves members and guests, maintains member service control, answers the
telephone, answers member questions and performs various clerical duties.
Advanced call center technology
Collections Representative
Johnson City, TN 2011 to January 2014
Determines requirements by working with customers. Answers inquiries by
Clarifying desired information; researching, locating, and providing
Information. Resolves problems by clarifying issues; researching and exploring
Answers and alternative solutions; implementing solutions; escalating unresolved
Problems. Fulfills requests by clarifying desired information; completing
Transactions. Maintains call center
Comfort keepers
Personal Care Assistant
Lancaster, PA April 2012 to September 2012
In this position, I was responsible for caring for patients in their home. I was
responsible for bathing, feeding, giving medicine, and transporting them to
doctor’s appointments and wherever they needed to go. I was a companion to the
Patients. I had to care for patients dealing with several different health
situations. In this job I did multiple things, as everyday was a new challenge
for the patients.
Oak leaf manor
Lancaster, PA Dietary Aide
2009 to 2010
• Highly skilled in preparing and serving food and beverages per recipe or
Facility procedure
• In-depth knowledge of performing a variety of food preparation tasks
• Hands-on experience in arranging tray and table setting with appropriate
tableware and condiments
• Able to assure that cleanliness and quality standards are met
• Proven ability to complete daily responsibilities and assignments
• Track record of meeting objectives of the facility for future growth
• Thorough understanding of safety and legal requirements at the facility
• Demonstrated ability to interact helpfully with persons of different social
and economic backgrounds
Education
Mccaskey east - Lancaster, PA
2008 to 2011
Skills
Computer/Technological Skills I am proficient in most Windows applications
including Windows 2002 and 2007, Microsoft Works, Power Point, Word, Excel,
Access and Publisher. Also, I am experienced in the use of the Internet,
including email applications, search engines, social media sites, and blogs. I
can also operate fax, printer, scanning, adding machines, and other digital
devices. Special Skills Patient and customer service skills required
sustaining and helping several patients daily. Excellent customer service and
problem solving skills. I have completed training in HIPPA and OSHA laws as they
pertain to healthcare administration and safety. Silver chair learning
certification is conditions associated with aging, CPR certified
Reference:
Tene Darby, Former coworker 717-***-****
Jessica Warren, Former coworker 717-***-****
Samantha Warren personal reference 717-***-****
Andre Douglas, Ymca boss 717-***-****
Contact this candidate